In order to know about the essence of service employees' innovation behavior, the service employees' innovation behavior scale based on their unique characteristics is designed. Data were collected from high-s...In order to know about the essence of service employees' innovation behavior, the service employees' innovation behavior scale based on their unique characteristics is designed. Data were collected from high-star hospitalities. Through the issuance and the collection of questionnaires, the scale is verified to have good reliability and validity by SPSS software analysis. Meanwhile,the structural equation model( SEM) is suited for testing structural dimensions of service employees' innovation behavior. The results showed that service employees' innovation behavior could be decomposed into a four-dimensional structure,namely innovation orientation, ideas generation, innovation implementation and innovation practice. In addition,there are significant differences in service employees' innovation behavior about subjects' gender,position,education background and years of working.展开更多
This study aims to understand the work-family facilitation and its antecedents. Positive synergies from work and family domains （work-family facilitation） were examined from interviewing financial service employees ...This study aims to understand the work-family facilitation and its antecedents. Positive synergies from work and family domains （work-family facilitation） were examined from interviewing financial service employees （N = 15） in Taiwan. Data analysis showed： （1） resources from both work and family domains, （2） the themes of work-family facilitation, （3） the relationship between work-family facilitation and the obtained resources across domains. These findings have managerial implications for designing work-and family-relevant policies that enhance work-family facilitation to further improve employees＇ quality and functions of work and family life.展开更多
基金Shanghai University of Engineering Science's Research Cultivation Fund Project,China(No.A25001201194)National Natural Science Foundation,China(No.71301100)+1 种基金the Fundamental Research Funds for the Central Universities,China(No.JB-SK1204)China Postdoctoral Science Foundation(No.2014M561655)
文摘In order to know about the essence of service employees' innovation behavior, the service employees' innovation behavior scale based on their unique characteristics is designed. Data were collected from high-star hospitalities. Through the issuance and the collection of questionnaires, the scale is verified to have good reliability and validity by SPSS software analysis. Meanwhile,the structural equation model( SEM) is suited for testing structural dimensions of service employees' innovation behavior. The results showed that service employees' innovation behavior could be decomposed into a four-dimensional structure,namely innovation orientation, ideas generation, innovation implementation and innovation practice. In addition,there are significant differences in service employees' innovation behavior about subjects' gender,position,education background and years of working.
文摘This study aims to understand the work-family facilitation and its antecedents. Positive synergies from work and family domains （work-family facilitation） were examined from interviewing financial service employees （N = 15） in Taiwan. Data analysis showed： （1） resources from both work and family domains, （2） the themes of work-family facilitation, （3） the relationship between work-family facilitation and the obtained resources across domains. These findings have managerial implications for designing work-and family-relevant policies that enhance work-family facilitation to further improve employees＇ quality and functions of work and family life.
