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Shared and Service-oriented CNC Machining System for Intelligent Manufacturing Process 被引量:7
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作者 LI Yao LIU Qiang +1 位作者 TONG Ronglei CUI Xiaohong 《Chinese Journal of Mechanical Engineering》 SCIE EI CAS CSCD 2015年第6期1100-1108,共9页
To improve efficiency, reduce cost, ensure quality effectively, researchers on CNC machining have focused on virtual machine tool, cloud manufacturing, wireless manufacturing. However, low level of information shared ... To improve efficiency, reduce cost, ensure quality effectively, researchers on CNC machining have focused on virtual machine tool, cloud manufacturing, wireless manufacturing. However, low level of information shared among different systems is a common disadvantage. In this paper, a machining database with data evaluation module is set up to ensure integrity and update. An online monitoring system based on internet of things and multi-sensors "feel" a variety of signal features to "percept" the state in CNC machining process. A high efficiency and green machining parameters optimization system "execute" service-oriented manufacturing, intelligent manufacturing and green manufacturing. The intelligent CNC machining system is applied in production. CNC machining database effectively shares and manages process data among different systems. The prediction accuracy of online monitoring system is up to 98.8% by acquiring acceleration and noise in real time. High efficiency and green machining parameters optimization system optimizes the original processing parameters, and the calculation indicates that optimized processing parameters not only improve production efficiency, but also reduce carbon emissions. The application proves that the shared and service-oriented CNC machining system is reliable and effective. This research presents a shared and service-oriented CNC machining system for intelligent manufacturing process. 展开更多
关键词 INTELLIGENT service-oriented SHARED DATABASE MONITOR OPTIMIZATION evaluation
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Service-oriented weapon systems of system portfolio selection method 被引量:2
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作者 CHEN Ziyi DOU Yajie +1 位作者 XU Xiangqian TAN Yuejin 《Journal of Systems Engineering and Electronics》 SCIE EI CSCD 2020年第3期551-566,共16页
Weapon system portfolio selection is an important combinatorial problem that arises in various applications,such as weapons development planning and equipment procurement,which are of concern to military decision make... Weapon system portfolio selection is an important combinatorial problem that arises in various applications,such as weapons development planning and equipment procurement,which are of concern to military decision makers.However,the existing weapon system-of-systems(SoS)is tightly coupled.Because of the diversity and connectivity of mission requirements,it is difficult to describe the direct mapping relationship from the mission to the weapon system.In the latest service-oriented research,the introduction of service modules to build a service-oriented,flexible,and combinable structure is an important trend.This paper proposes a service-oriented weapon system portfolio selection method,by introducing service to serve as an intermediary to connect missions and system selection,and transferring the weapon system selection into the service portfolio selection.Specifically,the relation between the service and the task is described through the service-task mapping matrix;and the relation between the service and the weapon system is constructed through the servicesystem mapping matrix.The service collaboration network to calculate the flexibility and connectivity of each service portfolio is then established.Through multi-objective programming,the optimal service portfolios are generated,which are further decoded into weapon system portfolios. 展开更多
关键词 weapon system portfolio selection service-oriented multi-objective programming
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A Service-Oriented Architecture of Cyber-Physical System and Study on Two Key Issues 被引量:1
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作者 王鹏 向阳 张骐 《Journal of Donghua University(English Edition)》 EI CAS 2012年第4期299-304,共6页
As the basis of designing and implementing a cyber-physical system (CPS), architecture research is very important but still at preliminary stage. Since CPS includes physical components, time and space constraints seri... As the basis of designing and implementing a cyber-physical system (CPS), architecture research is very important but still at preliminary stage. Since CPS includes physical components, time and space constraints seriously challenge architecture study. In this paper, a service-oriented architecture of CPS was presented. Further, a two-way time synchronization algorithm for CPS service composition was put forward. And a formal method, for judging if actual CPS service meets space constraints, was suggested, which was based on space-π-calculus proposed. Finally, a case study was performed and CPS business process designed by the model and the proposed methods could run well. The application of research conclusion implies that it has rationality and feasibility. 展开更多
关键词 cyber-physical system (CPS) service-oriented ARCHITECTURE two-way time SYNCHRONIZATION space-π-calculus
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Privacy Protection Framework with Defined Policies for Service-Oriented Architecture 被引量:2
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作者 David S. Allison Miriam A. M. Capretz +1 位作者 Hany F. EL Yamany Shuying Wang 《Journal of Software Engineering and Applications》 2012年第3期200-215,共16页
Service-Oriented Architecture (SOA) is a computer systems design concept which aims to achieve reusability and integration in a distributed environment through the use of autonomous, loosely coupled, interoperable abs... Service-Oriented Architecture (SOA) is a computer systems design concept which aims to achieve reusability and integration in a distributed environment through the use of autonomous, loosely coupled, interoperable abstractions known as services. In order to interoperate, communication between services is very important due to their autonomous nature. This communication provides services with their functional strengths, but also creates the opportunity for the loss of privacy. In this paper, a Privacy Protection Framework for Service-Oriented Architecture (PPFSOA) is described. In this framework, a Privacy Service (PS) is used in combination with privacy policies to create privacy contracts that outline what can and cannot be done with a consumer’s personally identifiable information (PII). The privacy policy consists of one-to-many privacy rules, with each rule created from a set of six privacy elements: collector, what, purpose, retention, recipient and trust. The PS acts as an intermediary between the service consumer and service provider, to establish an unbiased contract before the two parties begin sending PII. It is shown how many Privacy Services work together to form the privacy protection framework. An examination of what current approaches to protecting privacy in an SOA environment is also presented. Finally, the operations the PS must perform in order to fulfill its tasks are outlined. 展开更多
关键词 PRIVACY service-oriented Architecture Web Services FAIR Information Practices POLICIES CONTRACTS
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An agent-based service-oriented integration architecture for chemical process automation
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作者 罗娜 钟伟民 +2 位作者 万锋 叶贞成 钱锋 《Chinese Journal of Chemical Engineering》 SCIE EI CAS CSCD 2015年第1期173-180,共8页
In reality, traditional process control system built upon centralized and hierarchical structures presents a weak response to change and is easy to shut down by single failure. Aiming at these problems, a new agent-ba... In reality, traditional process control system built upon centralized and hierarchical structures presents a weak response to change and is easy to shut down by single failure. Aiming at these problems, a new agent-based service-oriented integration architecture was proposed for chemical process automation system. Web services were dynamically orchestrated on the internet and agent behaviors were built in them. Data analysis, model, optimization, control, fault diagnosis and so on were capsuled into different web services. Agents were used for service compositions by negotiation. A prototype system of poly(ethylene terephthalate) process automation was used as the case study to demonstrate the validation of the integration. 展开更多
关键词 Automation system Integration Web services service-oriented architecture AGENT
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Describing Service-Oriented Architecture by Extended Darwin
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作者 ZHANG Tao SHEN Mei-e +2 位作者 YING Shi YE Peng LIANG Zao-qing 《Wuhan University Journal of Natural Sciences》 EI CAS 2005年第6期971-976,共6页
Describing Service-Oriented Architecture (SOA) is critical in the development of Web based system, in this paper, an approach for describing SOA by extended Darwin is proposed. The requirements for describing SOA, w... Describing Service-Oriented Architecture (SOA) is critical in the development of Web based system, in this paper, an approach for describing SOA by extended Darwin is proposed. The requirements for describing SOA, which are different from that of ordinary architecture, are highlighted firstly, and then a solution for extending Darwin is presented. Using the extended Darwin, service components and connectors can be described explicit by the extended construct, as well as precise operational semantics of SOA by the π-calculus. Finally an example of supply-chain management system is given for manifesting the effect of the extended Darwin. 展开更多
关键词 software architecture service-oriented architecture DARWIN Π-CALCULUS
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A Collaborative Framework for Mould Design Based on Service-Oriented Architecture 被引量:1
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作者 ZHOU Sheng, LI Jian-jun (State Key Laboratory of Plastic Forming Simulation and Die & Mould Technology, Huazhong University of Science and Technology, Wuhan 430074, China) 《Computer Aided Drafting,Design and Manufacturing》 2008年第1期39-46,共8页
Aiming at improving the traditional object-oriented three-layer architecture for collaborative design, a service-oriented framework for mould design is established by adding a Web service layer to decoupling the direc... Aiming at improving the traditional object-oriented three-layer architecture for collaborative design, a service-oriented framework for mould design is established by adding a Web service layer to decoupling the direct linking of user interface to functional modules,making the system being platform independent and programming language independent,greatly facilitating the reuse of existing software and hardware resources. .NET technology is adopted to implement the framework. An example scenario is introduced to demonstrate how the system works. 展开更多
关键词 computer supported cooperative design service-oriented architecture mould design Web service
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Rapid Service-Oriented Business Process Generation Method Based on Ontology
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作者 吴步丹 林荣恒 +3 位作者 蔡维德 刘正 陈俊亮 彭泳 《China Communications》 SCIE CSCD 2013年第9期13-32,共20页
Service-oriented business process generation is a key activity in the ServiceOriented Architecture(SOA)business lifecycle,and most of the other activities such as application execution depend on the business process b... Service-oriented business process generation is a key activity in the ServiceOriented Architecture(SOA)business lifecycle,and most of the other activities such as application execution depend on the business process being developed.After the business requirements are acquired,a developer has to use specific programming technologies to orchestrate web services to generate a deployable business process.It is time-consuming to specify all the business processes from lowlevel web services,especially for an enterprise that focuses on a series of similar businesses.This paper proposes a rapid service-oriented business process generation method with domain-specific assets specified in ontology systems.Assets with different levels of granularity are reused to refine the high level business process framework for executable business processes using the Business Process Executional Language(BPEL).The new methodology significantly simplifies service-oriented business process generation by reusing assets to construct business processes.A business process generation tool is also implemented to support the efficient visual design of SOA processes with the proposed method.This paper verifies the proposed method using a shipment tracking case.The studies show that the number of reusable assets increases significantly as these projects progress,and the business process generation speed also increases at the same time. 展开更多
关键词 service-oriented business process generation software asset reusability ontol-ogy systems
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Study on Construction of Service-oriented Government at Grass-roots Level and Development of Farmers' Professional Cooperatives
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作者 QIAO Xiao-wen School of Philosophy and Public Management,Henan University,Kaifeng 475001,China 《Asian Agricultural Research》 2011年第9期47-50,共4页
Features of farmers' professional cooperatives in China are introduced.The establishment of these organizations is spontaneous.Their operation shows self-government.And their targets are highly pertinent.Then,I an... Features of farmers' professional cooperatives in China are introduced.The establishment of these organizations is spontaneous.Their operation shows self-government.And their targets are highly pertinent.Then,I analyze the existing problems in farmers' professional cooperatives and vacancy of government functions.These cooperatives are single in content,narrow in service field,not scientific in management mode,and low in efficiency.In addition,government policy support is not put in place for these cooperatives.In view of these situations,firstly,it is proposed to speed up construction of service-oriented government at grass-roots level and promote development of farmers' professional cooperatives.Secondly,it is suggested to set up awareness of service-oriented government and enhance guidance and service for farmers' professional cooperatives.Thirdly,we should increase financial support and guide these organizations to achieve a benign development.Fourthly,we should strengthen propaganda to raise popularity and influence power of these organizations.Fifthly,it is recommended to make clear the guidance and leading functions of regional supply and marketing cooperatives to raise service efficiency.Finally,we should establish scientific evaluation and incentive system to push forward healthy development of farmers' professional cooperatives. 展开更多
关键词 service-oriented GOVERNMENT Farmers’ PROFESSIONAL
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Service-oriented air combat simulation architecture
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作者 赵志高 张曙光 +1 位作者 孙金标 焉彬 《Journal of Beijing Institute of Technology》 EI CAS 2012年第3期408-414,共7页
Service-oriented air combat simulation architecture is proposed.The core design goal is high agility which represents the ability to accommodate the simulation requirements change.Its main idea is to design model unit... Service-oriented air combat simulation architecture is proposed.The core design goal is high agility which represents the ability to accommodate the simulation requirements change.Its main idea is to design model units as services that can communicate and interoperate with any other services at runtime.A service is autonomous and is fully defined by a description contract which contains some combination of syntactic,semantic,and behavioral information.Based on the architecture,air combat simulation system can be described as an abstract composition of description contracts.It becomes concrete at run time as services that implement the constituent description contracts are discovered and bind.The whole process is a continuous run-time activity that responds to simulation needs and the availability of services.This provides benefits of implementation transparency and minimal dependency between models.Thus,simulation system can minimize the impact of change on it and increase the overall efficiency to respond to requirements change. 展开更多
关键词 service-oriented air combat simulation architecture agility service description
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Customization and Performance of Service-Oriented Manufacturing Information System: The Mediating Effect of Information System Flexibility
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作者 Peng Niu 《Intelligent Information Management》 2021年第1期1-30,共30页
The purpose of this paper is to provide empirical evidence for the validity of the relationship between service-oriented manufacturing information system (SMIS) customization and performance from three aspects: data f... The purpose of this paper is to provide empirical evidence for the validity of the relationship between service-oriented manufacturing information system (SMIS) customization and performance from three aspects: data flexibility, process flexibility and system flexibility. We select some questionnaires from the third round of High-performance manufacturing (HPM) data to construct the construct, verify the reliability and validity of the construct, extract principal components, and analyze the mediating effect by using multiple chain linear regression and structural equation model. The results show that SMIS customization has a significant impact on its performance, and this effect works through its flexibility. More specifically, it is the multiple chain mediation effect composed of data flexibility, process flexibility and system flexibility. The importance of SMIS customization and flexibility to the organization is made clear, which helps practitioners understand the internal mechanism that affects SMIS performance, so as to use limited resources to improve system performance. 展开更多
关键词 service-oriented Manufacturing Information System Customized Information System Flexibility of Information System Information System Performance Mediating Effect
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Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study
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作者 Yaser I. Mansour Suleiman H. Mustafa 《Journal of Software Engineering and Applications》 2011年第4期244-252,共9页
Service-Oriented Architecture (SOA) is becoming the dominant approach for developing and organizing distributed enterprise-wide applications. Although the concepts of SOA have been extensively described in the literat... Service-Oriented Architecture (SOA) is becoming the dominant approach for developing and organizing distributed enterprise-wide applications. Although the concepts of SOA have been extensively described in the literature and in-dustry, the effects of adopting SOA on software quality are still unclear. The aim of the paper is to analyze how adopt-ing SOA can affect software quality as opposed to the Object-Oriented (OO) paradigm and expose the differential implications of adopting both paradigms on software quality. The paper provides a brief introduction of the architectural differences between the Service-Oriented (SO) and OO paradigms and a description of internal software quality metrics used for the comparison. The effects and differences are exposed by providing a case study architected for both paradigms. The quantitative measure concluded in the paper showed that a software system developed using SOA approach provides higher reusability and lower coupling among software modules, but at the same time higher complexity than those of the OO approach. It was also found that some of the existing OO software quality metrics are inapplicable to SOA software systems. As a consequence, new metrics need to be developed specifically to SOA software systems. 展开更多
关键词 service-oriented Architecture OBJECT-ORIENTATION INTERNAL SOFTWARE QUALITY Attributes SOFTWARE QUALITY Metrics
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Service-Oriented Advanced Metering Infrastructure for Smart Grids
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作者 S. Chen J.J. Lukkien L. Zhang 《Journal of Energy and Power Engineering》 2011年第5期455-460,共6页
Advanced Metering Infrastructure (AMI) enables smart grids to involve power consumers in the business process of power generation transmission, distribution and consumption. However, the participant of consumers cha... Advanced Metering Infrastructure (AMI) enables smart grids to involve power consumers in the business process of power generation transmission, distribution and consumption. However, the participant of consumers challenges the current power systems with system integration and cooperation and security issues. In this paper, the authors introduce a service-oriented approach to AMI aiming at solving the intercommunication problem and meanwhile providing a trust and secure environment for smart grids. In this approach heterogeneous systems expose services to the network. System integration and cooperation are done through service composition. A generic service interfacing method is designed to develop standardized services for heterogeneous power systems. Moreover, role-based access control mechanism is used to guarantee the secure access to smart grids. With the seamless communication between consumers and power systems and among power systems themselves, this service-oriented AMI can associate consumers with actual system workload and furthermore support the intelligent running of power systems. 展开更多
关键词 Smart grids AMI service-oriented generic interfacing access control.
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Research on the Impact of Digital Technology and Servitization on the Performance of Manufacturing Enterprises
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作者 Jiaona Yao Rattanavalee Maisak Thanakon Ratchatakulpat 《Proceedings of Business and Economic Studies》 2024年第4期39-46,共8页
This article mainly discusses the impact of digital technology and service-oriented on the performance of manufacturing enterprises.It first elaborates on the background of the trend of service-oriented manufacturing ... This article mainly discusses the impact of digital technology and service-oriented on the performance of manufacturing enterprises.It first elaborates on the background of the trend of service-oriented manufacturing and the significance of its enterprises.Then,based on the impact of digital technology on the performance of manufacturing enterprises,several practical and feasible measures are proposed,mainly focusing on the long-term layout of service-oriented,shortening the low period,enhancing the competitive awareness of state-owned manufacturing enterprises,improving the driving force transformation,achieving simultaneous progress digitally,configuring digital and service-oriented elements,and eliminating the monopoly of digital resources.Followed by lowering the threshold for private enterprise resource acquisition,promoting financial digital development,breaking the financial dilemma of service-oriented manufacturing,continuously improving the performance level of manufacturing enterprises,and promoting the development of manufacturing enterprises. 展开更多
关键词 Digital technology service-oriented Manufacturing enterprises PERFORMANCE INFLUENCE
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普适计算软件体系结构研究 被引量:3
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作者 姜丽芬 卢桂章 辛运帏 《计算机科学》 CSCD 北大核心 2007年第9期249-252,共4页
普适计算强调人、计算机以及环境的相互融合,这就对传统的软件技术提出了挑战。需要新型的软件架构与之相适应。本文以普适计算环境下的通用软件架构设计为目标,采用面向服务组件和分层次的设计原则,通过中心服务器的管理机制和服务整... 普适计算强调人、计算机以及环境的相互融合,这就对传统的软件技术提出了挑战。需要新型的软件架构与之相适应。本文以普适计算环境下的通用软件架构设计为目标,采用面向服务组件和分层次的设计原则,通过中心服务器的管理机制和服务整合的方法,提出了一种基于Kerberos认证机制的、面向服务的普适计算软件体系结构。这个软件架构的提出,解决了普适计算环境下设备的本地资源受限性、任务多样性、运行环境的异构性和访问的安全性等一系列问题;并将此软件架构应用于"普适计算智能办公系统"的软件实现中。 展开更多
关键词 普适计算 SOA(service-oriented Architecture) KERBEROS认证 粒度 组件复用
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Framework for integration of SOA and Web2.0
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作者 左美云 张子柯 李倩 《Journal of Southeast University(English Edition)》 EI CAS 2007年第3期418-420,共3页
To avoid the isolation between the external and the internal information of enterprise information systems, a four-layer integrated framework is proposed on the basis of integrating Web2. 0 and the service- oriented a... To avoid the isolation between the external and the internal information of enterprise information systems, a four-layer integrated framework is proposed on the basis of integrating Web2. 0 and the service- oriented architecture (SOA), which contains the data layer, the service layer, the presentation layer and the collaboration layer. The presentation layer plays the key role, converging the external information from the collaboration layer to the inside of information system (IS), and diffusing the internal information from the service layer to public users. This framework can also illustrate how users contribute to producing new services, and how web services are integrated to collaborate with public users. 展开更多
关键词 FRAMEWORK information system service-oriented architecture Web2. 0 INTEGRATION
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Research on web service wrapping for command line programs
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作者 季光 韩燕波 +1 位作者 王菁 陈旺虎 《Journal of Southeast University(English Edition)》 EI CAS 2008年第3期284-288,共5页
A web service wrapping approach for command line programs,which are commonly used in scientific computing,is proposed.First,software architecture for a basic web service wrapper implementation is given and the functio... A web service wrapping approach for command line programs,which are commonly used in scientific computing,is proposed.First,software architecture for a basic web service wrapper implementation is given and the functions of the main components are explained.Then after a comprehensive analysis of data transmission and a job life cycle model,a novel proactive file transmission and job management mechanism is devised to enhance the software architecture,and the command line programs are wrapped into web services in such a way that they can efficiently transmit files,supply instant status feedback and automatically manage the jobs.Experiments show that the proposed approach achieves higher performance with less memory usage compared to the related work, and the usability is also improved.This work has already been put into use in a production system of scientific computing and the data processing efficiency of the system is greatly improved. 展开更多
关键词 service-oriented computing scientific computing web service wrapping web service wrapper
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MANUFACTURING SERVICE SYSTEM BASED ON WEB SERVICES FOR PARALLEL KINEMATICS MACHINES
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作者 张艳 钟诗胜 《Transactions of Nanjing University of Aeronautics and Astronautics》 EI 2008年第2期135-140,共6页
Parallel kinematics machine (PKM) is advantageous over the serial machine tools in processing the complex-surface products. A manufacturing service system for PKM is developed to provide the services of the complex-... Parallel kinematics machine (PKM) is advantageous over the serial machine tools in processing the complex-surface products. A manufacturing service system for PKM is developed to provide the services of the complex-surface machining for potential geographically-dispersed manufacturing enterprises. In order to easily in- tegrate the external system, Web services are used to encapsulate post-processing functions of PKM legacy sys- tems, including compilation, workspace calculation, interfere calibration, and kinematics transformation. A ser- vice-oriented architecture(SOA) is proposed for the cooperative work between the PKM system and its client. The workflow and the function module of this manufacturing service system are presented. An example shows that as a result of SOA and loose coupling, such a Web service-based manufacturing service system is easier to in- tegrate and interoperate with its client. Meanwhile, the system decreases the manufacturing cost and improves the efficiency than its former kind of distributed system. 展开更多
关键词 machine tools computer aided manufacturing Web services service-oriented architecture
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A journey towards shared governance: status and prospects for collaborative management in the protected areas of Bangladesh 被引量:4
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作者 A. Z. M. Manzoor Rashid Donna Craig +1 位作者 Sharif Ahmed Mukul Niaz Ahmed Khan 《Journal of Forestry Research》 SCIE CAS CSCD 2013年第3期599-605,602-605,共7页
Establishment of Protected Areas (PAs), in the face of rapid deforestation, forest degradation and climate change has been one of the key efforts in conservation of biodiversity worldwide in recent times. While Bang... Establishment of Protected Areas (PAs), in the face of rapid deforestation, forest degradation and climate change has been one of the key efforts in conservation of biodiversity worldwide in recent times. While Bangladesh has gained a degree of prominence in the world for its successful social forestry programs, the concept of collaborative pro- tected area management is rather new in the country, initiated in 2004 by the Bangladesh Forest Department in five PAs with financial assistance from USAID. Based on empirical evidence from three of the pilot PAs, we examined the achievements and associated challenges and prospects for co-management. Our fieldwork revealed a number of challenges faced by co-management institutions: (1) institutions were dominated by the elite group, overshadowing the voice of the community people; (2) mutual trust and collective performance are key to good governance but had not taken root in the PAs; (3) encroachment onto forest land and subsequent conversion to agriculture remained a serious problem that discouraged forest-dependent people from participating actively in co-management initiatives; (4) legal provisions (including acts, rules and policies) were not clearly and adequately disseminated and understood at the community level; (5) there remained a degree of ambiguity regarding the roles and responsibilities of forest department (FD) and co-management committees (CMC) in field operations, and this was not enhancing transparency and accountability of the overall initiative; (6) the long-term sustainability of co-management institutions was another major concern, as the local intuitional structure was still in a nascent stage, and provisioning of resources (either internally or externally) remained somewhat uncertain. We offer recommendations for improve- ment. 展开更多
关键词 protected area CO-MANAGEMENT Nishorgo IPAC govern-ance
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Service-oriented manufacturing:A literature review and future research directions 被引量:9
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作者 Zhong-Zhong JIANG Guangqi FENG +1 位作者 Zelong YI Xiaolong GUO 《Frontiers of Engineering Management》 2022年第1期71-88,共18页
This study presents a systematic review of the literature on service-oriented manufacturing(SOM).Specifically,we focus on the impact of SOM on firm operating decisions,which distinguishes this work from previous revie... This study presents a systematic review of the literature on service-oriented manufacturing(SOM).Specifically,we focus on the impact of SOM on firm operating decisions,which distinguishes this work from previous reviews.This study proposes a classification framework for SOM research based on product flow,from its design to its final disposal.Although SOM has been studied for many years,most related research remains conceptual.Our criterion for choosing papers is that they must be relevant to practical problems.This review aims to provide readers a guide that will facilitate their search for papers in their field of interest.More importantly,we hope that this review can provide insightful managerial implications for SOM. 展开更多
关键词 service-oriented manufacturing product-service systems SERVITIZATION SERVICING operations management
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