It is a complex and important topic to study the linkage mechanism of government audit,social audit,and internal audit in the context of China’s high-quality economic development.The implementation of measures,such a...It is a complex and important topic to study the linkage mechanism of government audit,social audit,and internal audit in the context of China’s high-quality economic development.The implementation of measures,such as establishing a sound and perfect organizational safeguard mechanism,strengthening project collaborative audit mechanism,enhancing the mechanism for utilizing audit results,and establishing an audit and rectification joint mechanism can promote the efficient operation of the audit supervision system and the high-quality development of audit services.展开更多
Internet takes a role as a place for communication between people beyond a space simply for the acquisition of information.Recently,social network service(SNS)reflecting human’s basic desire for talking and communica...Internet takes a role as a place for communication between people beyond a space simply for the acquisition of information.Recently,social network service(SNS)reflecting human’s basic desire for talking and communicating with others is focused on around the world.And location-based service(LBS)is a service that provides various life conveniences like improving productivity through location information,such as GPS and WiFi.This paper suggests an application combining LBS and SNS based on Android OS.By using smart phone which is personal mobile information equipment,it combines location information with user information and SNS so that the service can be developed.It also maximizes sharing and use of information via twit based on locations of friends.This proposed system is aims for users to show online identity more actively and more conveniently.展开更多
Objective: Describe the psychosocial aspects of male infertility at the hospital of the Sino-Guinean Friendship. Patients and method: It is a prospective study of a descriptive type covering a period of 6 months. The ...Objective: Describe the psychosocial aspects of male infertility at the hospital of the Sino-Guinean Friendship. Patients and method: It is a prospective study of a descriptive type covering a period of 6 months. The study covered 17 patients, all received for a desire to conceive after at least one year of regular sexual intercourse without contraception. The data were collected from patient interviews using a pre-established questionnaire. Results: The average age of the patients was 32.07 years with extremes of 23 years and 42 years. During this study, 64.70% of patients were no longer participating in community ceremonies. The patients’ relationships with their spouse and family deteriorated in 52.94% and 47.06%, respectively. Conversely, relations with the family of origin remained unchanged in 70.59 percent of cases. The reduction in economic activity was by 13 patients (76.48%). Conclusion: Male infertility causes a real psychic earthquake in men with its corollaries of negative feelings. The rather complex moral repercussions of male infertility affect not only the individual, his/her partner, and family, but also economic activity.展开更多
After reviewing the development of industrial manufacturing, a novel concept called social manufacturing(SM) and service are proposed as an innovative manufacturing solution for the coming personalized customization e...After reviewing the development of industrial manufacturing, a novel concept called social manufacturing(SM) and service are proposed as an innovative manufacturing solution for the coming personalized customization era. SM can realize a customer's requirements of "from mind to products", and fulfill tangible and intangible needs of a prosumer, i.e., producer and consumer at the same time. It represents a manufacturing trend,and is expected to become popular in more and more industries.First, a comparison between mass customization and SM is given out, and the basis and motivation from social network to SM is analyzed. Then, its basic theories and supporting technologies,like Internet of Things(Io T), social networks, cloud computing,3 D printing, and intelligent systems, are introduced and analyzed,and an SM platform prototype is developed. Finally, three transformation modes towards SM and 3 D printing are suggested for different user cases.展开更多
Socialization of meteorological services is important guarantee of servicing national major development strategy,strategic selection of adapting to national reform,urgent need of meeting the development of related ind...Socialization of meteorological services is important guarantee of servicing national major development strategy,strategic selection of adapting to national reform,urgent need of meeting the development of related industries,and necessary way of solving public demand on meticulous,targeted and personalized meteorological services. At present,socialization construction of meteorological services in China still has many problems,such as weak service capability of intelligent weather,inadequate and imbalanced urban-rural and regional development,insufficient sharing and opening of meteorological data,and deficient role of social organization. It should vigorously impel socialization of meteorological services by exploring sharing and opening mechanism of basic meteorological data,establishing policy,regulation and standard system adapting to socialization of meteorological services,establishing operation mechanism for socialization of meteorological services of government dominance combining market,enriching content and means of meteorological socialization service.展开更多
Although today’s users of mobile phones are afforded increasing control as the popularity and richness of information provided by smartphones increases, how these users make choices and evaluations cannot be explicit...Although today’s users of mobile phones are afforded increasing control as the popularity and richness of information provided by smartphones increases, how these users make choices and evaluations cannot be explicitly expressed. This study uses an acute observation of designers of technology and aesthetics to conduct a mental-model analysis of smartphones with the purpose of explicitly identifying the differences in the schemas of users. This study also modifies the mental model to evaluate the practicability of the mental model. Hence, this study investigates groups of subjects, comparing freshmen and graduating students froma college of design, and adopts a schematized data collection and analysis approach, Interactive Qualitative Analysis (IQA), to ascertain the relationships between factors and establish a complete user mental model. The study results present 11 primary affinity factors: “Pricing,” “Advertisement,” “User Interface,” “Innovation Functions,” “System Maintenance,” “Privacy,” “Utility Functions,” “Personalization,” “Network Performance,” “Customer Service,” and “Multimedia Contents.” The primary driver in evaluating smartphones is found to be “Pricing” for graduating students and “Privacy” for freshmen. The two groups share the same final effect factor, “Multimedia Contents.” This study has successfully identified differences between the different mental models of the two groups, supporting the method that using IQA to perform a quality evaluation of social networking for smartphones is effective. Consequently, platform developers can understand user demand through a mental model and can design good platform functions to effectively improve users’ experience of smartphones.展开更多
At present, the aging situation of China's population is becoming more and more serious. By the end of 2016, there were 231 million people over the age of 60 in China, accounting for 16.7% of the total population. Ab...At present, the aging situation of China's population is becoming more and more serious. By the end of 2016, there were 231 million people over the age of 60 in China, accounting for 16.7% of the total population. About 150 million people aged 65 and over make up 10.8 percent of the total population. China is expected to enter the peak period of population aging by 2035. Therefore, the government as a single pension service main body management pattern already can not adapt to our country entered the aging society, mobilize and fostering social organizations to participate in the pension services is to build perfect endowment service system, satisfy people pension service demand model of a kind of indispensable. In view of the development of social organizations has just started in our country, there exist many problems and difficulties, so this article USES the ISM method, for social organizations to participate in research and analyze influence factors of pension services, and then find out the social organization in the process of participation in pension service problems, put forward effective solutions.展开更多
Promoting social administration and public service standardization vigorously is an important and effective measure to strengthen social administration and public service functions by Chinese government. This article ...Promoting social administration and public service standardization vigorously is an important and effective measure to strengthen social administration and public service functions by Chinese government. This article studies the status of social administration and public service standardization in China from national, industrial and provincial (local) levels. And then, this article analyzes the development trend of social administration and public service standardization in China.展开更多
This paper analyzed the current situation of the construction of agricultural socialized service system in Guangdong Province and summarizes five typical services,namely the public service," company + base + farm...This paper analyzed the current situation of the construction of agricultural socialized service system in Guangdong Province and summarizes five typical services,namely the public service," company + base + farmer "," company + research institute + base +farmer"," specialized cooperative + farmer",and " government + enterprise + farmer".In view of the existing problems in the construction of agricultural socialized service system in Guangdong Province,it came up with recommendations including making proper top level design,strengthening the construction efforts,actively cultivating service entities,improving the structure of information service system,and establishing and improving rural financial system.展开更多
Construction of forestry socialized service systems is the important content for reform of collective forestry tenure systems.Based on the necessity,possibility and problem of construction of forestry socialized servi...Construction of forestry socialized service systems is the important content for reform of collective forestry tenure systems.Based on the necessity,possibility and problem of construction of forestry socialized service system,according to Barnard's Organizational Structure theory,the path and countermeasure of forestry socialized service system in China are discussed.展开更多
Corporate Social Responsibility (CSR) is the voluntary commitment taken over by companies in social, economic, and environmental terms. The aim is to counteract impacts generated by their activity. While the concept...Corporate Social Responsibility (CSR) is the voluntary commitment taken over by companies in social, economic, and environmental terms. The aim is to counteract impacts generated by their activity. While the concept is genuinely linked to the private sector, this self-regulated system has been steadily introduced in some European public service media. Indeed, CSR is one of the mechanisms to face the challenges of the sector, both the financial crisis and the lack of trust. Seven public service media from the European Union are reporting--via their websites--on their CSR strategies. Annual reports on their performance are issued by the German ZDF, the Spanish RTVE, the Portuguese RTP, the British BBC, the Irish RTI~, the Finnish YLE, and the Italian RAI. Also, four other corporations--VRT and RTBF from Belgium, FT from France, and DR from Denmark include a section on corporate social responsibility on their annual reports. The aim of this paper is to know which of the trends in CSR are dominant among public service media in Europe, namely economy, environment, and society. The content analysis of corporate reports is the method used for the research.展开更多
The rapid development of Intemet+ has accelerated the integration with the traditional industry, the field of pension services is no exception, the State Department issued in 2015, "on the positive promotion of the ...The rapid development of Intemet+ has accelerated the integration with the traditional industry, the field of pension services is no exception, the State Department issued in 2015, "on the positive promotion of the Internet +" action guidance "clearly put forward" to promote the wisdom of health care industry development "The goal of the task, and now, the Intemet+ has been inserted for the old age of a pair of wings, the application of technology to promote the development of pension industry. This paper analyzes the status quo of socialization of old - age service, the use ofInternet + technology, to achieve the traditional pension services and the latest network technology in depth integration, scientific analysis to explore the relevant path. Intemet + era of the path to choose from the following aspects Finally, Top-level design should strengthen the formulation of government policy system, promote departmental collaboration, strengthen the development of information technology standards. In addition to establish a sound network information pension service system展开更多
In the different stages ofthe development ofthe pension service, the government's responsibilities and functions are different. in the new era, the government should redefine its role in promoting the socialization o...In the different stages ofthe development ofthe pension service, the government's responsibilities and functions are different. in the new era, the government should redefine its role in promoting the socialization of the provision of services for the aged.The government should deal with the relationship between the principal and the government and avoid the "double failure" of the government and the market.The government should play a leading role and do a good job in policies, laws and regulations so as to provide a good environment for the socialization of the pension service.展开更多
In the different stages of the development of the old-age service, the responsibility and function of the government will be different. In the new period, the government should redefine its role in advancing the socia...In the different stages of the development of the old-age service, the responsibility and function of the government will be different. In the new period, the government should redefine its role in advancing the socialization of the old-age service. The level of socialization of old-age services is not high, the lack of vitality of the pension market, the imperfect system and other problems arise because the government is not clear. The government should deal with the relationship between the main body of the market and avoid the 'double failure' of the government and the market. The government should play a guiding role in the policy, laws and regulations and other aspects of good service work for the social services of the elderly to provide a good development environment.展开更多
Social Services ethical behavior is the norm university college norms and values of social service selection. The current lot of negative factors that exist in society, leading to social service ethic universities fac...Social Services ethical behavior is the norm university college norms and values of social service selection. The current lot of negative factors that exist in society, leading to social service ethic universities face many practical difficulties: for guiding spirit of paranoia shaken ethical orientation of social services for the blind t,argets deep extension of the apparent deviation ethics of social services, the service Preference object affects the ethical tone of social services for their properties to accommodate non-independent eroding the foundation of ethics established by the social services. Therefore, the identification of good ethical order, to call college cultural consciousness, lifting universities utilitarian development difficulties, reasonably determine the role of university social services, the ability to face the limits of educational services, social services, colleges and universities to guide ethical behavior.展开更多
By social expenditure on health service(SEHS)we refer to the sum total of money paid by thewhole society during a certain period of year for the sake of preventing and treating diseases andof protecting and improving ...By social expenditure on health service(SEHS)we refer to the sum total of money paid by thewhole society during a certain period of year for the sake of preventing and treating diseases andof protecting and improving the people’s health.It reflects objectively the total level of SEHSduring a certain period;the levels of health service expenditures on the parts of the whole society,enterprises,and individuals;the ratio between SEHS and total social expenditure;and the ratiosof SEHS to gross national product and to national income.The article discussed and展开更多
The two most important challenges facing banks today are attracting new customers and retaining their existing ones. Research shows that 30 percent of banks cited customer loyalty as their biggest challenges. Thus, gi...The two most important challenges facing banks today are attracting new customers and retaining their existing ones. Research shows that 30 percent of banks cited customer loyalty as their biggest challenges. Thus, given that customer loyalty is completely connected to customer delight. The challenging question is: How do banks achieve customer delight by making every interaction a pleasant experience? In our viewpoint “The key is to stop treating customers as segments and personalize all customer interactions and services which can be achieved by using the latest technological advancements in Big Data Analytics, Artificial Intelligence (AI) and Machine Learning”. With the rapidly increasing usage of social media like Facebook, Twitter, LinkedIn, and Instagram, business organizations are now moving towards adapting this technology to drive business advantages. This research will explore the power of social media and how it can be used by banks to provide an edge over their competitors by providing improved products and services to their customers thereby making their experience easy and responsive. It also proposes a framework for social media analytics and its important components to address all the technical and business aspects of the retail and online banking, however, what customer expects from this medium and what banks offer to them needs to be widely studied and understood.展开更多
Communities are the basic units as well as cell of the society. Community management and service is of fundamental significance for socia harmony, and also an important part of socia management innovation. Recent years
The Ministry of Education and the State Council Information Office have named Renmin University of China as one of the human rights national education and training bases. This shows the full affirmation and trust in t...The Ministry of Education and the State Council Information Office have named Renmin University of China as one of the human rights national education and training bases. This shows the full affirmation and trust in the university's education, research and training work and also represents encouragement for its future work.展开更多
At present, from the aspect of promoting consumers' pro-social consumption behaviors, the public service ads has a clearly insufficient persuasive problem. In order to make a theoretical explanation and provide sugge...At present, from the aspect of promoting consumers' pro-social consumption behaviors, the public service ads has a clearly insufficient persuasive problem. In order to make a theoretical explanation and provide suggestions for this phenomenon, this article compares the effect of different orientations of public service ads' appeals on the tendency of individual' s pro-social consumption behaviors experiment. The experimental results prove that comparatively speaking, altruism orientation of public service ads' appeals can make the individual to produce higher levels of pro-social consumption behaviors. Based on the above research results, the author respectively puts forward some advices about public service ads for the management of profit and non-profit organizations.展开更多
文摘It is a complex and important topic to study the linkage mechanism of government audit,social audit,and internal audit in the context of China’s high-quality economic development.The implementation of measures,such as establishing a sound and perfect organizational safeguard mechanism,strengthening project collaborative audit mechanism,enhancing the mechanism for utilizing audit results,and establishing an audit and rectification joint mechanism can promote the efficient operation of the audit supervision system and the high-quality development of audit services.
基金MKE(the Ministry of Knowledge Economy),Korea,under the ITRC(Infor mation Technology Research Center)support program supervised by the NIPA(National IT Industry Promotion Agency)(NIPA-2011-C1090-1121-0010)
文摘Internet takes a role as a place for communication between people beyond a space simply for the acquisition of information.Recently,social network service(SNS)reflecting human’s basic desire for talking and communicating with others is focused on around the world.And location-based service(LBS)is a service that provides various life conveniences like improving productivity through location information,such as GPS and WiFi.This paper suggests an application combining LBS and SNS based on Android OS.By using smart phone which is personal mobile information equipment,it combines location information with user information and SNS so that the service can be developed.It also maximizes sharing and use of information via twit based on locations of friends.This proposed system is aims for users to show online identity more actively and more conveniently.
文摘Objective: Describe the psychosocial aspects of male infertility at the hospital of the Sino-Guinean Friendship. Patients and method: It is a prospective study of a descriptive type covering a period of 6 months. The study covered 17 patients, all received for a desire to conceive after at least one year of regular sexual intercourse without contraception. The data were collected from patient interviews using a pre-established questionnaire. Results: The average age of the patients was 32.07 years with extremes of 23 years and 42 years. During this study, 64.70% of patients were no longer participating in community ceremonies. The patients’ relationships with their spouse and family deteriorated in 52.94% and 47.06%, respectively. Conversely, relations with the family of origin remained unchanged in 70.59 percent of cases. The reduction in economic activity was by 13 patients (76.48%). Conclusion: Male infertility causes a real psychic earthquake in men with its corollaries of negative feelings. The rather complex moral repercussions of male infertility affect not only the individual, his/her partner, and family, but also economic activity.
基金supported in part by the National Natural Science Foundation of China(61233001,61773381,71232006,61304201,61533019,61773382)Finnish TEKES’s project“So Ma2020:Social Manufacturing”(2015-2017,211560)Chinese Guangdong’s S&T project(2015B010103001,2016B090910001)
文摘After reviewing the development of industrial manufacturing, a novel concept called social manufacturing(SM) and service are proposed as an innovative manufacturing solution for the coming personalized customization era. SM can realize a customer's requirements of "from mind to products", and fulfill tangible and intangible needs of a prosumer, i.e., producer and consumer at the same time. It represents a manufacturing trend,and is expected to become popular in more and more industries.First, a comparison between mass customization and SM is given out, and the basis and motivation from social network to SM is analyzed. Then, its basic theories and supporting technologies,like Internet of Things(Io T), social networks, cloud computing,3 D printing, and intelligent systems, are introduced and analyzed,and an SM platform prototype is developed. Finally, three transformation modes towards SM and 3 D printing are suggested for different user cases.
基金Supported by Soft Science Research Project of Hubei Meteorological Bureau in 2018(02)
文摘Socialization of meteorological services is important guarantee of servicing national major development strategy,strategic selection of adapting to national reform,urgent need of meeting the development of related industries,and necessary way of solving public demand on meticulous,targeted and personalized meteorological services. At present,socialization construction of meteorological services in China still has many problems,such as weak service capability of intelligent weather,inadequate and imbalanced urban-rural and regional development,insufficient sharing and opening of meteorological data,and deficient role of social organization. It should vigorously impel socialization of meteorological services by exploring sharing and opening mechanism of basic meteorological data,establishing policy,regulation and standard system adapting to socialization of meteorological services,establishing operation mechanism for socialization of meteorological services of government dominance combining market,enriching content and means of meteorological socialization service.
文摘Although today’s users of mobile phones are afforded increasing control as the popularity and richness of information provided by smartphones increases, how these users make choices and evaluations cannot be explicitly expressed. This study uses an acute observation of designers of technology and aesthetics to conduct a mental-model analysis of smartphones with the purpose of explicitly identifying the differences in the schemas of users. This study also modifies the mental model to evaluate the practicability of the mental model. Hence, this study investigates groups of subjects, comparing freshmen and graduating students froma college of design, and adopts a schematized data collection and analysis approach, Interactive Qualitative Analysis (IQA), to ascertain the relationships between factors and establish a complete user mental model. The study results present 11 primary affinity factors: “Pricing,” “Advertisement,” “User Interface,” “Innovation Functions,” “System Maintenance,” “Privacy,” “Utility Functions,” “Personalization,” “Network Performance,” “Customer Service,” and “Multimedia Contents.” The primary driver in evaluating smartphones is found to be “Pricing” for graduating students and “Privacy” for freshmen. The two groups share the same final effect factor, “Multimedia Contents.” This study has successfully identified differences between the different mental models of the two groups, supporting the method that using IQA to perform a quality evaluation of social networking for smartphones is effective. Consequently, platform developers can understand user demand through a mental model and can design good platform functions to effectively improve users’ experience of smartphones.
文摘At present, the aging situation of China's population is becoming more and more serious. By the end of 2016, there were 231 million people over the age of 60 in China, accounting for 16.7% of the total population. About 150 million people aged 65 and over make up 10.8 percent of the total population. China is expected to enter the peak period of population aging by 2035. Therefore, the government as a single pension service main body management pattern already can not adapt to our country entered the aging society, mobilize and fostering social organizations to participate in the pension services is to build perfect endowment service system, satisfy people pension service demand model of a kind of indispensable. In view of the development of social organizations has just started in our country, there exist many problems and difficulties, so this article USES the ISM method, for social organizations to participate in research and analyze influence factors of pension services, and then find out the social organization in the process of participation in pension service problems, put forward effective solutions.
文摘Promoting social administration and public service standardization vigorously is an important and effective measure to strengthen social administration and public service functions by Chinese government. This article studies the status of social administration and public service standardization in China from national, industrial and provincial (local) levels. And then, this article analyzes the development trend of social administration and public service standardization in China.
基金Supported by Demonstration and Pilot Project of Comprehensive Rural Reform"Study on the Construction of Agricultural Socialized Service System"&"Survey and Analysis on Modes of Agricultural Socialized Service System"Science and Technology Program of Hainan Province(ZDYF2016011)
文摘This paper analyzed the current situation of the construction of agricultural socialized service system in Guangdong Province and summarizes five typical services,namely the public service," company + base + farmer "," company + research institute + base +farmer"," specialized cooperative + farmer",and " government + enterprise + farmer".In view of the existing problems in the construction of agricultural socialized service system in Guangdong Province,it came up with recommendations including making proper top level design,strengthening the construction efforts,actively cultivating service entities,improving the structure of information service system,and establishing and improving rural financial system.
文摘Construction of forestry socialized service systems is the important content for reform of collective forestry tenure systems.Based on the necessity,possibility and problem of construction of forestry socialized service system,according to Barnard's Organizational Structure theory,the path and countermeasure of forestry socialized service system in China are discussed.
文摘Corporate Social Responsibility (CSR) is the voluntary commitment taken over by companies in social, economic, and environmental terms. The aim is to counteract impacts generated by their activity. While the concept is genuinely linked to the private sector, this self-regulated system has been steadily introduced in some European public service media. Indeed, CSR is one of the mechanisms to face the challenges of the sector, both the financial crisis and the lack of trust. Seven public service media from the European Union are reporting--via their websites--on their CSR strategies. Annual reports on their performance are issued by the German ZDF, the Spanish RTVE, the Portuguese RTP, the British BBC, the Irish RTI~, the Finnish YLE, and the Italian RAI. Also, four other corporations--VRT and RTBF from Belgium, FT from France, and DR from Denmark include a section on corporate social responsibility on their annual reports. The aim of this paper is to know which of the trends in CSR are dominant among public service media in Europe, namely economy, environment, and society. The content analysis of corporate reports is the method used for the research.
文摘The rapid development of Intemet+ has accelerated the integration with the traditional industry, the field of pension services is no exception, the State Department issued in 2015, "on the positive promotion of the Internet +" action guidance "clearly put forward" to promote the wisdom of health care industry development "The goal of the task, and now, the Intemet+ has been inserted for the old age of a pair of wings, the application of technology to promote the development of pension industry. This paper analyzes the status quo of socialization of old - age service, the use ofInternet + technology, to achieve the traditional pension services and the latest network technology in depth integration, scientific analysis to explore the relevant path. Intemet + era of the path to choose from the following aspects Finally, Top-level design should strengthen the formulation of government policy system, promote departmental collaboration, strengthen the development of information technology standards. In addition to establish a sound network information pension service system
文摘In the different stages ofthe development ofthe pension service, the government's responsibilities and functions are different. in the new era, the government should redefine its role in promoting the socialization of the provision of services for the aged.The government should deal with the relationship between the principal and the government and avoid the "double failure" of the government and the market.The government should play a leading role and do a good job in policies, laws and regulations so as to provide a good environment for the socialization of the pension service.
文摘In the different stages of the development of the old-age service, the responsibility and function of the government will be different. In the new period, the government should redefine its role in advancing the socialization of the old-age service. The level of socialization of old-age services is not high, the lack of vitality of the pension market, the imperfect system and other problems arise because the government is not clear. The government should deal with the relationship between the main body of the market and avoid the 'double failure' of the government and the market. The government should play a guiding role in the policy, laws and regulations and other aspects of good service work for the social services of the elderly to provide a good development environment.
文摘Social Services ethical behavior is the norm university college norms and values of social service selection. The current lot of negative factors that exist in society, leading to social service ethic universities face many practical difficulties: for guiding spirit of paranoia shaken ethical orientation of social services for the blind t,argets deep extension of the apparent deviation ethics of social services, the service Preference object affects the ethical tone of social services for their properties to accommodate non-independent eroding the foundation of ethics established by the social services. Therefore, the identification of good ethical order, to call college cultural consciousness, lifting universities utilitarian development difficulties, reasonably determine the role of university social services, the ability to face the limits of educational services, social services, colleges and universities to guide ethical behavior.
文摘By social expenditure on health service(SEHS)we refer to the sum total of money paid by thewhole society during a certain period of year for the sake of preventing and treating diseases andof protecting and improving the people’s health.It reflects objectively the total level of SEHSduring a certain period;the levels of health service expenditures on the parts of the whole society,enterprises,and individuals;the ratio between SEHS and total social expenditure;and the ratiosof SEHS to gross national product and to national income.The article discussed and
文摘The two most important challenges facing banks today are attracting new customers and retaining their existing ones. Research shows that 30 percent of banks cited customer loyalty as their biggest challenges. Thus, given that customer loyalty is completely connected to customer delight. The challenging question is: How do banks achieve customer delight by making every interaction a pleasant experience? In our viewpoint “The key is to stop treating customers as segments and personalize all customer interactions and services which can be achieved by using the latest technological advancements in Big Data Analytics, Artificial Intelligence (AI) and Machine Learning”. With the rapidly increasing usage of social media like Facebook, Twitter, LinkedIn, and Instagram, business organizations are now moving towards adapting this technology to drive business advantages. This research will explore the power of social media and how it can be used by banks to provide an edge over their competitors by providing improved products and services to their customers thereby making their experience easy and responsive. It also proposes a framework for social media analytics and its important components to address all the technical and business aspects of the retail and online banking, however, what customer expects from this medium and what banks offer to them needs to be widely studied and understood.
文摘Communities are the basic units as well as cell of the society. Community management and service is of fundamental significance for socia harmony, and also an important part of socia management innovation. Recent years
文摘The Ministry of Education and the State Council Information Office have named Renmin University of China as one of the human rights national education and training bases. This shows the full affirmation and trust in the university's education, research and training work and also represents encouragement for its future work.
文摘At present, from the aspect of promoting consumers' pro-social consumption behaviors, the public service ads has a clearly insufficient persuasive problem. In order to make a theoretical explanation and provide suggestions for this phenomenon, this article compares the effect of different orientations of public service ads' appeals on the tendency of individual' s pro-social consumption behaviors experiment. The experimental results prove that comparatively speaking, altruism orientation of public service ads' appeals can make the individual to produce higher levels of pro-social consumption behaviors. Based on the above research results, the author respectively puts forward some advices about public service ads for the management of profit and non-profit organizations.