Deployment of Soft Skills for Effective Customer Service in the 21^stCentury Library

The advent of information communication technology in the information environment has brought dramatic changes in the way information is being handled and managed today. This wind of change engineered by ICT has also changed the information seeking behavior of users making them to place more demands on libraries. There is a need for libraries to strive to be effective in their services to customers in order to remain relevant in the information age. The paper considered the deployment of soft skills expressed in terms of staff appearance, approachability, effective communication, positive attitude, ability to cope in difficult situation, and so on, for more effective customer services in the 21st century library. The paper concluded that, effective customer service in libraries is imperative in the 21st century library as it will make library users feel important, improves learning, increases patronage, and promotes library and university image. The outcome of this paper will help the management of libraries irrespective of the type to be more effective in the services they render to their clients. This will ultimately increase patronage and clients retention.

PERFECTION OF THE SOFT ENVIRONMENT IN GANSU

In the last few years, Gansu Province hasmade a great effort to perfect itsinfrastructure in terms of highways,airports, posts and telecommunications andrailways, aiming at increasing foreigninvestment in Gansu. The Preferential Methodsfor More Foreign Investment of GansuProvince, which were revised recently, isalso part of the effort. The Preferential Methods for MoreForeign Investment, issued by the GansuProvincial Government in 1992, have had

Improved ant colony optimization for multi-depot heterogeneous vehicle routing problem with soft time windows

Considering that the vehicle routing problem （VRP） with many extended features is widely used in actual life, such as multi-depot, heterogeneous types of vehicles, customer service priority and time windows etc., a mathematical model for multi-depot heterogeneous vehicle routing problem with soft time windows （MDHVRPSTW） is established. An improved ant colony optimization （IACO） is proposed for solving this model. First, MDHVRPSTW is transferred into different groups according to the nearest principle, and then the initial route is constructed by the scanning algorithm （SA）. Secondly, genetic operators are introduced, and crossover probability and mutation probability are adaptively adjusted in order to improve the global search ability of the algorithm. Moreover, the smooth mechanism is used to improve the performance of the ant colony optimization （ACO）. Finally, the 3-opt strategy is used to improve the local search ability. The proposed IACO was tested on three new instances that were generated randomly. The experimental results show that IACO is superior to the other three existing algorithms in terms of convergence speed and solution quality. Thus, the proposed method is effective and feasible, and the proposed model is meaningful.

下一代网络及其核心技术Soft Switch

下一代网络(NGN)是目前通信领域发展的热点,业界主要指采用软交换技术而构建的新型网络。文中简要地阐述了NGN的基本概念及其在通信领域中的各方面研究。详细地分析了其核心技术———软交换在网络服务中所能提供的技术支持及其在发展中的优势与不足。这对于未来网络发展有一定的指导作用。

An analysis of Chinese-English soft news translation from a relevance theory perspective

The author gives a thorough interpretation of the translation process and methods under the framework of relevance theory based on the actual pairs of Chinese soft news and the counterpart English versions well selected from authoritative bilingual magazines. The author attests the explanatory force of relevance theory to soft news translation and shows that the aim of all the translation methods is to provide adequate contextual effects and achieve optimal relevance to the target audience, namely, to guarantee the successful communication--the intentions of the communicator and the expectations of the audience meet.

Dynamics and nonlinear control of space electromagnetic docking

Space electromagnetic docking technology, free of propellant and plume contamination, offers continuous, reversible and synchronous controllability, which is widely applied in the future routine on-orbit servicing missions. Due to the inherent nonlinearities, couplings and uncertainties of an electromagnetic force model, the dynamics and control problems of them are difficult. A new modeling approach for relative motion dynamics with intersatellite force is proposed. To resolve these control problems better, a novel nonlinear control method for soft space electro-magnetic docking is proposed, which combines merits of artificial potential function method, Lyapunov theory and extended state observer. In addition, the angular momentum management problem of space electromagnetic docking and approaches of handling it by exploiting the Earth＇s magnetic torque are investigated. Finally, nonlinear simulation results demonstrate the feasibility of the dynamic model and the novel nonlinear control method.

A Bio-inspired Soft Robotic Arm： Kinematic Modeling and Hydrodynamic Experiments

Soft robotics has several promising properties for aquatic applications, such as safe interaction with environments, lightweight, low cost, etc. In this paper, we proposed the kinematic modeling and hydrodynamics experiments of a soft robotic arm with 3D locomotion capacity. We developed a mathematical model that incorporates the angle correction, as well as the open-loop model-based motion control. The model could precisely predict the three-dimensional （3D） movement, and the location error is less than 5.7 mm in different attitudes. Furthermore, we performed the hydrodynamic investigations and simultaneously measured the hydrodynamic forces and the wake flows at different amplitudes （50 mm, 100 mm, 150 mm, 200 mm） and frequencies （0.3 Hz, 0.4 Hz, 0.5 Hz） of the soft arm. Surprisingly, we found that the magnitudes of the hydrodynamic force （〈1 N） and the torques （〈0.08 N-m） of dynamically moving soft arm were tiny, which leads to negligible inertial effect for the underwater vehicle than those of the traditional rigid underwater manipulator. Finally, we demonstrated underwater picking and placing tasks of the soft manipulator by using a computer program that controls the tip attitude and velocity. This study may inspire future underwater manipulators that have properties of low-inertial, low power cost and can safely interact with the aauatic environments.

基于Web Services的数字化制造软资源支撑系统开发

通过分析档案管理系统的开发流程和需求,针对数字化制造软资源管理业务中存在的手工管理为主、设计和生产信息不流畅等管理现状,构建了基于Web Services的数字化制造软资源管理业务流程,提出了基于Web Services的数字化制造软资源支撑系统框架,并设计和实现了该系统。实验结果表明,该系统能够对图纸、文件等纸质、电子文件进行一体化管理,基于Web Services技术是构建数字化制造软资源支撑系统的有效方式。

A brief review on 7 papers from the special issue of “The environmental significance of soft-sediment deformation” of the Sedimentary Geology 344(2016)

From the viewpoint of origins of soft-sediment deformation structures（SSDS）, 7 papers（Ito et al.,2016; Jiang et al., 2016; Lunina and Gladkov, 2016; Moretti et al., 2016; Rana et al., 2016; Rodríguez-Pascua et al., 2016; Wheatley et al., 2016） selected from the special issue of ＂The environmental significance of softsediment deformation＂ of the Sedimentary Geology 344（2016） were reviewed.（1） The first paper（according to the published order） by Moretti et al. is a general review and introduction of this special issue. This special issue has made an important contribution to the study of sedimentary environments.（2） The fourth paper by Rodríguez-Pascua et al. is an excellent case study. All evidence of earthquake in this paper is reliable. The old Roman City（adjacent to Madrid, the capital of Spain） was definitely destroyed by an earthquake. This paper solved the problem that the archaeologists have not solved yet.（3） The 19 thpaper by Rana et al. is another excellent case study. It demonstrated that SSDS in the youngest modern sediments in the seismically active area, i.e., the Alaknanda Valley, Garhwal Himalaya, India, are of non-seismic origin, but with typically sedimentary origin. All evidence of sedimentary origin of SSDS in the study area is reliable.（4） The second paper by Lunina and Gladkov stated that SSDS（mainly clastic dikes） in epicentral areas of the recent earthquakes in southern Siberia were originated by earthquakes and that the clastic dikes are the most reliable indicators in the epicentral areas of earthquakes. This conclusion is right. However, it is not accurate to consider all clastic injections as ＂in-situ earthquake structures＂ in anywhere, because the clastic injections are with multiple origins.（5） The third paper by Wheatley et al. comprehensively stated the clastic pipes of the Jurassic in the Colorado Plateau, USA. However, the principal origin of the clastic pipes（columns） was possibly not originated by ＂palaeoseismic controls＂, but by ＂tectonic controls＂ or ＂tectonic uplifts＂.（6） The 10^（th） paper by Jiang et al.proposed that 6 types of SSDS of the Lixian Section in eastern Tibetan Plateau, i.e., in a tectonically and seismically active area, were originated by earthquakes. However, the evidence of seismic origin is not sufficient. Therefore, the origins of SSDS in the Lixian Section are worthy to be further discussed.（7） The＂injectites＂ and ＂extrudites＂ in a Late Pliocene basin on the Boso Peninsula, Japan, from the 24^（th） paper by Ito et al., are non-SSDS and their origin is unreliable.The above viewpoints may be inappropriate. Criticisms and corrections are welcome.This paper is not only the author＇s brief review on 7 papers selected from the special issue of the Sedimentary Geology 344（2016）, but also an invitation to geologists worldwide to write papers for a new special issue of ＂The origins of SSDS＂ of the Journal of Palaeogeography which is planned to be published in 2018.

DBO理论下的档案资政服务机制研究

认清档案资政服务的构成要素及其相互作用机理对提升档案资政服务能力具有重要意义。文章以驱动档案资政服务的社会机制为研究对象,以揭示档案资政服务发生机制为研究目标,运用DBO理论的机制解释模型,基于档案机构和公共决策机构的动机及其互动机会的分析框架,建构了档案资政服务的履职型交往机制、发展型交流机制和价值共创型交融机制三类具体机制。通过对重大活动和突发事件档案工作案例的过程追踪,验证和分析三类档案资政服务机制的运行及特点,以期实现机制的进一步优化和健全。

上海轨道交通车站暗挖技术应用与探索

[目的]上海的城市轨道交通经过多年发展,现已面临极其复杂和严苛的工程建设环境,地下车站大开挖导致的交通拥堵、房屋拆迁和管线搬迁等问题已逐渐成为社会舆论的焦点。针对地铁建设与周边环境的冲突与矛盾,上海轨道交通通过持续科技攻关和试验论证,提出了多项软土地层暗挖技术。[方法]介绍了暗挖技术的发展历史和应用现状;基于上海轨道交通建设的特点,介绍了上海轨道交通暗挖技术中顶管法、冻结法和管棚法的具体内涵及应用情况;探讨了大断面顶管法、超长特大断面管幕法、超浅埋大断面冻结法和束合管幕法等新型暗挖车站建造技术的研究和试点应用情况。[结果及结论]上海轨道交通暗挖技术主要包括盾构法、顶管法、冻结法、管棚法以及其他特殊暗挖工法,已广泛应用于地下区间工程、区间联络通道工程、车站附属结构工程以及车站局部改造工程等;新型暗挖车站建造技术能够有效应对新条件下上海轨道交通建设的特点和面临的挑战。

基于时间窗的机场地面保障车辆动态调度

机场各类地面资源的优化配置是机场场面运行优化的核心问题,而机场地面保障任务的调度是其中的关键一环。针对机场地面保障车辆的调度问题,考虑航班延误、提前等情况,构建了双阶段机场地面保障车辆调度模型,并设计双阶段启发式算法进行求解;基于中国某大型机场的实际运行数据,以清水车和食品车调度为例分别进行仿真实验。结果表明:对比先到先服务策略,清水车行驶总距离减少55.31%,食品车行驶总距离减少47.38%;对比传统遗传算法,清水车行驶总距离减少19.31%,食品车行驶总距离减少22.93%;动态调整后,清水车新增总行驶距离1.2%,食品车总行驶距离新增3.2%,均在可接受范围之内。可见,双阶段机场地面保障车辆调度模型能提高大型机场场面运行效率,为机场航班实际地面保障任务调度提供理论依据和决策支持。

营商软环境优化策略研究——基于31个省份的质性分析

营商环境是全面深化改革的关键一环,如何构建优质营商软环境成为重点问题。文章以31个省份为案例,探究简政放权、产权保护、可持续发展、文化紧密度对建设优质营商软环境的组合影响。结果显示:(1)单一变量不存在必要条件,营商软环境受到多个前因条件的组合影响;(2)可持续发展与营商软环境因果关系较弱,生态环保与经济发展的双赢尚未实现;(3)提升优质营商软环境的构型有四种,分别为松散文化下科教供给与产权保护型、紧缩文化下简政放权型、政府服务下创新导向型、紧缩文化下有为政府型;(4)紧缩文化与简政放权具有良好耦合,松散文化与产权保护具有良好耦合。科教体系建设对所有省域都是重中之重。在此基础上,不同文化特性的地区可以选择不同治理路径,以此避免跟风治理导致的高改革成本及低适用性,进一步推动区域商业活力。

情报职能与软安保:智能化时代国际私营安保公司职能变化及其意义

[研究目的]国际私营安保公司参与后冷战时代全球安全事务的现象引起了广泛关注。“一带一路”倡议下,中国安保公司走向海外也成为一项紧迫的任务。国际安保公司在智能化时代承载着情报职能,而且这种职能的地位与作用愈加重要。这种变化凸显了国际安保公司从传统的“硬安保”向“软安保”的转变。分析新现象具有理论和现实意义。[研究方法]采用文献研究、历史研究、案例研究和归纳总结的研究方法分析国际私营安保公司的职能转变,重点结合智能化时代的社会结构和安全环境、需求等阐述国际私营安保公司的情报服务与软安保形成的过程和动力,并探讨其意义。[研究结论]工业革命后的安全环境和安全需求催生了现代私营安保制度;工业革命后期的现代私营安保制度具有“硬安保”的特点;后冷战时代的安全格局(特别是全球反恐战争)为国际私营安保公司的勃兴提供了动力;信息化条件下,国际私营安保公司的情报职能凸显,从而解开了“软安保”模式的序幕;“软安保”不仅意味着智能化时代更加隐蔽、细密的权力管控,也意味着安全治理的核心理念从恢复转向预防;国际私营安保的“软安保”模式显示了一种保持权力扩张的安全形态。

基于志愿者参与视角的乡村治理积分制的构建研究

乡村治理积分制作为一种新型的基层治理制度,是基层治理法治化上软法建设的重要一步,并在乡村振兴中取得了一定成效。但在实践过程中,由于发展的时间较短,乡村治理积分制还存在积分制范围不广、制度持续性不强和事务治理泛化的潜在问题。针对上述问题,文章基于志愿服务的理论分析,从模式构建、激励措施、监督管理和规则建设四个路径进行优化提升,构建基于志愿者参与视角的乡村治理积分制,达到提升乡村治理效能、推动乡村振兴的积极作用。

中华民族共同体建设中的档案馆参与研究

档案馆参与中华民族共同体建设是推进国家治理体系和治理能力现代化的时代要求。档案馆参与中华民族共同体建设的探索已经形成服务式参与、建档式参与、转化式参与、塑造式参与四种实践模式,同时在参与程度、参与内容、参与方式、部门协同等方面也遇到了一些阻碍因素,据此提出重塑档案馆功能定位、深化档案资源整合与开发、持续推动数字赋能、推进多元主体协同治理的具体对策建议。

“大思政”视域下高校软环境建设与培育

高校思想政治工作在新时代教育建设发展过程中发挥着重要的作用。为营造高校和谐的软环境,须建立“大思政”格局,实现全员、全程、全方位思政教育。结合国家教育方针政策,通过分析新时代高校思政教育工作现状、构建高校新型思政教育体系策略以及如何推进思政教育发展举措,提出了如何在“大思政”视域中培育高校软环境的新思路和新路径。只有在高校思政工作中发现遇到的问题、构建新型思政教育体系思维、推进思政教育发展举措、全面研究培育路径,才能营造高校和谐的软环境。

甲硝唑、硝呋太尔制霉素阴道软胶囊、乳酸菌阴道胶囊联合治疗细菌性阴道炎的临床效果分析

目的 探讨三联用药方案(甲硝唑+硝呋太尔制霉菌素阴道软胶囊+乳酸菌阴道胶囊)对细菌性阴道炎(bacterial vaginosis, BV)患者的疗效。方法 方便选取2021年8月—2023年12月济南市第一人民医院收治的66例BV患者为研究对象,按照不同治疗方法分为两组,各33例。对照组予以甲硝唑、硝呋太尔制霉菌素软胶囊干预;研究组除了给予上述药物外,加用乳酸菌阴道胶囊干预。比较两组的临床疗效、阴道内环境及不良反应。结果 研究组治疗总有效率为96.97%(32/33),高于对照组的78.79%(26/33),差异有统计学意义(χ^(2)=5.121,P=0.024)。用药后,研究组乳酸杆菌、葡萄球菌、类杆菌、pH检验结果优于对照组,差异有统计学意义(P均<0.05)。两组不良反应发生率比较,差异无统计学意义(P>0.05)。结论 3种药物联用,对于BV不仅有较好的效果且安全性均较优,有利于提高患者阴道内环境改善效果。

基于SEM的低碳景区建设与评价——以海南省为例

采用SEM模型,构建海南景区低碳旅游建设的六个评价指标,实证结果显示海南景区低碳建设中对游客满意度影响最大的是海南优良的自然环境;海南景区低碳发展的软环境比硬环境要好,海南景区低碳管理和低碳教育这两个方面的软环境建设对游客满意度产生了显著的正向影响;而游客对海南景区在低碳交通、低碳食宿、低碳游购娱这样的硬环境建设方面的评价偏低,且这三个评价指标与游客满意度之间不存在显著影响。

语言服务视角下广西山水文化对外传播策略

在全球化和区域一体化持续深入的今天,广西山水文化的国际传播显得尤为关键。作为中华优秀传统文化的重要组成部分,广西山水文化不仅承载着丰富的自然与人文内涵,更具备独特的国际传播价值。该研究从语言服务的视角出发,对广西山水文化在东盟区域的传播现状进行了全面而深入的剖析,发现当前传播过程中存在语言服务不足、文化解读差异、传播渠道单一等问题,并基于这些问题提出了一系列切实可行的传播策略。这些策略旨在优化广西山水文化在东盟区域的传播效果,进而提升广西的文化软实力,为中华优秀传统文化“走出去”贡献力量。该研究不仅为广西山水文化的国际传播提供了理论支持和实践指导,也为其他地域文化的国际传播提供了有益的借鉴和启示。