As a key factor of economic growth, productivity has been valued in the academic community. Today, with the rapid development of service industry, the research for service productivity has also attracted wide attentio...As a key factor of economic growth, productivity has been valued in the academic community. Today, with the rapid development of service industry, the research for service productivity has also attracted wide attention. However, in the service industry, because of its own characteristics and properties, measurement of service productivity could not apply for the traditional productivity measurement methods simply. This research first has put out the constitution model of service productivity, and thus put out the measurement model of service productivity. And explains that service productivity is a function which contains internal efficiency, external efficiency, and capacity efficiency. In service productivity, external efficiency is the key one, internal efficie and capacity efficiency should also be given considerations. Eventually, the strategy of implementing measurement of service productivity have been proposed ncy the展开更多
文摘As a key factor of economic growth, productivity has been valued in the academic community. Today, with the rapid development of service industry, the research for service productivity has also attracted wide attention. However, in the service industry, because of its own characteristics and properties, measurement of service productivity could not apply for the traditional productivity measurement methods simply. This research first has put out the constitution model of service productivity, and thus put out the measurement model of service productivity. And explains that service productivity is a function which contains internal efficiency, external efficiency, and capacity efficiency. In service productivity, external efficiency is the key one, internal efficie and capacity efficiency should also be given considerations. Eventually, the strategy of implementing measurement of service productivity have been proposed ncy the
