To the accomplishment of this article, we have chosen, as a case study, a small Goiana construction company that acted in the market of social housing. The main goal of this work is to analyze the fundamental aspects ...To the accomplishment of this article, we have chosen, as a case study, a small Goiana construction company that acted in the market of social housing. The main goal of this work is to analyze the fundamental aspects related to the management of the flow of supplies in civil construction to achieve a greater streamlining of logistic processes involved in supplying material. A checklist was developed for the purpose of data collection, and it was applied by means of an interview with the person in charge of the purchase department of the enterprise. In addition, this person is the engineer of the site. Taking into account the exploratory feature of this research, the construction site was visited so that some issues, such as quality aspects, losses, cleanliness and organization, could be observed. This on-site data collection visit was carried out through visual analyses and photographs. The obtained results were subdivided into a quantitative and a qualitative analysis. In this way, it was possible to see that the production process still has many phases to be improved. What is more, it was possible to see that the construction company knows its flaws and necessities to improve its processes although the final result does not have the expected quality. Being aware of this need for improvement, the construction company aims at having an affordable price product to the target public, especially when it is associated to an image that shows quality.展开更多
The main manufacturer and its suppliers' relationship management is very important for success of the large aircraft project. The study concentrates on analysis of the relationship management on a psychological con- ...The main manufacturer and its suppliers' relationship management is very important for success of the large aircraft project. The study concentrates on analysis of the relationship management on a psychological con- tract perspective, shows that constructing good psychological contract is useful to promote mutual trust, reduce the transaction cost caused by incompleteness of formal contract, avoid the risk of supplier management between the main manufacturer and suppliers of the large aircraft project. And with further understanding of the dynamic contracting process as well as formation framework of psychological contract between the main manufacturer and suppliers, we can better understand the relationship black-box and provide a new perspective for the study of the relationship management, then given some constructive suggestions to supplier relationship management.展开更多
This paper proposes a new method of selecting appropriate buyer supplier relationships (BSR) for specific projects. Because it is almost impossible in reality to establish mathematical relationships between the BSR at...This paper proposes a new method of selecting appropriate buyer supplier relationships (BSR) for specific projects. Because it is almost impossible in reality to establish mathematical relationships between the BSR attributes and the factors of a project, the concept of relationship indices (RI) is introduced to quantify such BSR which are in turn established through design of experiments. Based on the experimental results, the contributions of project factors, known as factors relationship worths (RW...展开更多
In order to enable both manufacturers and suppliers to be profitable on today’s highly competitive markets, manufacturers and suppliers must be quick in selecting best partners establishing strategic relationship, an...In order to enable both manufacturers and suppliers to be profitable on today’s highly competitive markets, manufacturers and suppliers must be quick in selecting best partners establishing strategic relationship, and collaborating with each other so that they can satisfy the changing competitive manufacturing requirements. A web-based supplier relationships (SR) framework is therfore proposed using multi-agent systems and linear programming technique to reduce supply cost, increase flexibility and shorten response time. Web-based SR approach is an ideal platform for information exchange that helps buyers and suppliers to maintain the availability of materials in the right quantity, at the right place, and at the right time, and keep the customer-supplier relationship more transparent. A multi-agent system prototype was implemented by simulation, which shows the feasibility of the proposed architecture.展开更多
The current research aims to find out whether the model of the retailer's relational satisfaction, developed in a western setting is relevant in a different economic and cultural field of investigation: the Tunisian...The current research aims to find out whether the model of the retailer's relational satisfaction, developed in a western setting is relevant in a different economic and cultural field of investigation: the Tunisian post 2011 revolution's emerging context, and in a different industry: the retail industry. It explores the distinctive economic and cultural features that affect the retailer's relational satisfaction with its consumer goods manufacturers. The study employs a survey based on a face-to-face administered questionnaire. Two hundred and thirty four responses from a survey with Tunisian retailers as well as international retailers operating in Tunisia were obtained. All constructs are measured using five-point Likert type scales (1 = strongly disagree, 5 = strongly agree). Analyses are conducted using exploratory factor analysis and reliability analysis. The results support the original model with however some differences derived from the Tunisian economic setting as a whole, the characteristics of the Tunisian consumer goods industry as well as the clan characteristic feature of the Tunisian collectivistic culture. Thus, the amount of discounts obtained, does no longer contribute to the retailer's economic satisfaction. Moreover, when it comes to social satisfaction, the respondents get uncomfortable, even to deal with a potential negative interaction with their suppliers. For retail companies involved in internationalization in the Maghreb Region, and especially in Tunisia, it seems that other competitive advantages than prices are to be developed, such as the development of private label or other services that create positive perceived value for the Tunisian customer. From a cultural standpoint, western managers have rather to go away from a formalized channel relationship management, while taking into account the importance of interpersonal influence. The study sheds light on the heterogeneity of the so-called Arab-Muslim world. This is highlighted in the management of channel relationship in Tunisia, that is influenced by: (1) The government's price regulation and control, especially in many food products; (2) The relative weak importance of discounts in gaining retailer's economic satisfaction; (3) The reshaping of the local retailing sector due to the arrival of international retail companies; (4) The clan feature of the Tunisian collectivistic culture that advocates putting priority on interpersonal influence in channel relationship's management.展开更多
This paper seeks to advance the strategies which can be employed by small-scale retail outlets as they normally fight for survival. Many small finns face a number of challenges in terms of technology, economic strengt...This paper seeks to advance the strategies which can be employed by small-scale retail outlets as they normally fight for survival. Many small finns face a number of challenges in terms of technology, economic strength, geographic expansion, human resources, and relationship marketing. These challenges emanate duly from the untrained and inexperienced workforce that knows little about the tools needed to market products and services successfully. Not only that, but even many small-scale retail service providers are pushed into their business with very little or actually without any marketing knowledge. They are driven some by seeing small niches in the market or just they have enough capital to start a small business. Little focus is actually made on the longer-term customer lifetime value; hence most of them fail and close down. This paper shall merge the literature review with the practical situation of what is currently happening on the ground. Questionnaires were designed and handed to small-scale retailers in Francistown, and follow-up interviews conducted to a randomly selected number of these retailers. The small retail outlets considered had less than 30 employees, meaning between one and 30 employees. This was done to ensure that effective strategies are put in place not only to help new start-up retailers and existing ones, but also big firms that might have been neglecting the importance of relationship marketing. This paper reframes and redefines the strategies for winning small-scale retailers that will compete locally and globally.展开更多
文摘To the accomplishment of this article, we have chosen, as a case study, a small Goiana construction company that acted in the market of social housing. The main goal of this work is to analyze the fundamental aspects related to the management of the flow of supplies in civil construction to achieve a greater streamlining of logistic processes involved in supplying material. A checklist was developed for the purpose of data collection, and it was applied by means of an interview with the person in charge of the purchase department of the enterprise. In addition, this person is the engineer of the site. Taking into account the exploratory feature of this research, the construction site was visited so that some issues, such as quality aspects, losses, cleanliness and organization, could be observed. This on-site data collection visit was carried out through visual analyses and photographs. The obtained results were subdivided into a quantitative and a qualitative analysis. In this way, it was possible to see that the production process still has many phases to be improved. What is more, it was possible to see that the construction company knows its flaws and necessities to improve its processes although the final result does not have the expected quality. Being aware of this need for improvement, the construction company aims at having an affordable price product to the target public, especially when it is associated to an image that shows quality.
基金COMAC management system innovation model research(NAEK0001)Humanities and social sciences planning project of the Ministry of Education(12YJA630008)
文摘The main manufacturer and its suppliers' relationship management is very important for success of the large aircraft project. The study concentrates on analysis of the relationship management on a psychological con- tract perspective, shows that constructing good psychological contract is useful to promote mutual trust, reduce the transaction cost caused by incompleteness of formal contract, avoid the risk of supplier management between the main manufacturer and suppliers of the large aircraft project. And with further understanding of the dynamic contracting process as well as formation framework of psychological contract between the main manufacturer and suppliers, we can better understand the relationship black-box and provide a new perspective for the study of the relationship management, then given some constructive suggestions to supplier relationship management.
文摘This paper proposes a new method of selecting appropriate buyer supplier relationships (BSR) for specific projects. Because it is almost impossible in reality to establish mathematical relationships between the BSR attributes and the factors of a project, the concept of relationship indices (RI) is introduced to quantify such BSR which are in turn established through design of experiments. Based on the experimental results, the contributions of project factors, known as factors relationship worths (RW...
文摘In order to enable both manufacturers and suppliers to be profitable on today’s highly competitive markets, manufacturers and suppliers must be quick in selecting best partners establishing strategic relationship, and collaborating with each other so that they can satisfy the changing competitive manufacturing requirements. A web-based supplier relationships (SR) framework is therfore proposed using multi-agent systems and linear programming technique to reduce supply cost, increase flexibility and shorten response time. Web-based SR approach is an ideal platform for information exchange that helps buyers and suppliers to maintain the availability of materials in the right quantity, at the right place, and at the right time, and keep the customer-supplier relationship more transparent. A multi-agent system prototype was implemented by simulation, which shows the feasibility of the proposed architecture.
文摘The current research aims to find out whether the model of the retailer's relational satisfaction, developed in a western setting is relevant in a different economic and cultural field of investigation: the Tunisian post 2011 revolution's emerging context, and in a different industry: the retail industry. It explores the distinctive economic and cultural features that affect the retailer's relational satisfaction with its consumer goods manufacturers. The study employs a survey based on a face-to-face administered questionnaire. Two hundred and thirty four responses from a survey with Tunisian retailers as well as international retailers operating in Tunisia were obtained. All constructs are measured using five-point Likert type scales (1 = strongly disagree, 5 = strongly agree). Analyses are conducted using exploratory factor analysis and reliability analysis. The results support the original model with however some differences derived from the Tunisian economic setting as a whole, the characteristics of the Tunisian consumer goods industry as well as the clan characteristic feature of the Tunisian collectivistic culture. Thus, the amount of discounts obtained, does no longer contribute to the retailer's economic satisfaction. Moreover, when it comes to social satisfaction, the respondents get uncomfortable, even to deal with a potential negative interaction with their suppliers. For retail companies involved in internationalization in the Maghreb Region, and especially in Tunisia, it seems that other competitive advantages than prices are to be developed, such as the development of private label or other services that create positive perceived value for the Tunisian customer. From a cultural standpoint, western managers have rather to go away from a formalized channel relationship management, while taking into account the importance of interpersonal influence. The study sheds light on the heterogeneity of the so-called Arab-Muslim world. This is highlighted in the management of channel relationship in Tunisia, that is influenced by: (1) The government's price regulation and control, especially in many food products; (2) The relative weak importance of discounts in gaining retailer's economic satisfaction; (3) The reshaping of the local retailing sector due to the arrival of international retail companies; (4) The clan feature of the Tunisian collectivistic culture that advocates putting priority on interpersonal influence in channel relationship's management.
文摘This paper seeks to advance the strategies which can be employed by small-scale retail outlets as they normally fight for survival. Many small finns face a number of challenges in terms of technology, economic strength, geographic expansion, human resources, and relationship marketing. These challenges emanate duly from the untrained and inexperienced workforce that knows little about the tools needed to market products and services successfully. Not only that, but even many small-scale retail service providers are pushed into their business with very little or actually without any marketing knowledge. They are driven some by seeing small niches in the market or just they have enough capital to start a small business. Little focus is actually made on the longer-term customer lifetime value; hence most of them fail and close down. This paper shall merge the literature review with the practical situation of what is currently happening on the ground. Questionnaires were designed and handed to small-scale retailers in Francistown, and follow-up interviews conducted to a randomly selected number of these retailers. The small retail outlets considered had less than 30 employees, meaning between one and 30 employees. This was done to ensure that effective strategies are put in place not only to help new start-up retailers and existing ones, but also big firms that might have been neglecting the importance of relationship marketing. This paper reframes and redefines the strategies for winning small-scale retailers that will compete locally and globally.
基金国家自然科学基金资助项目(70902069)中国教育部博士点基金资助项目(20090201120036)+1 种基金香港中文大学Centre for Supply Chain Management&LogisticsLi&Fung Institute of Supply Chain Management&Logistics资助项目