USERS′ PERCEPTION OF KOWLOON PARK, HONG KONG:VISITING PATTERNS AND SCENIC ASPECTS

Hong Kong is a hyper-dense city with 7x10(6) people living in an area of 1100km(2). One way to improve the livability of compacted and congested cities like Hong Kong is through the provision of urban parks, an aspect that has largely been under-researched. This study focuses on how users perceive and utilize various facilities in the Kowloon Park. The findings revealed that the Kowloon Park is one of the most preferred parks in Hong Kong for both local residents and tourists. Users were quite satisfied with the park's facilities. Notably, the most important component of an urban park is its greenery. This is followed by water elements, seating places, and facilities for various recreational activities. The improvements users would like to see in urban parks include good design and management, meeting users' needs, overcoming barriers to use, and providing a high quality and varied experience for different groups in the community. The findings of this study provide a good basis to address park management issues from the users' perspective. In particular, parks should provide easy access, encourage optimum usage and enable complimentary improvements to the environment.

Behavioral Intention to Continue Using a Library Mobile App

To meet the needs of today’s library users,institutions are developing library mobile apps(LMAs),as their libraries are increasingly intelligent and rely on deep learning.This paper explores the influencing factors and differences in the perception of LMAs at different time points after a user has downloaded an LMA.A research model was constructed based on the technology acceptance model.A questionnaire was designed and distributed twice to LMA users with an interval of three months to collect dynamic data.The analysis was based on structural equation modeling.The empirical results show that the perceived ease of use,the perceived usefulness,the social influence,and the facilitating conditions affected the users’behavioral intention,but their impacts were different at different times.As the usage time increases,the technology acceptance model is still universal for understanding the user perception of LMA.In addition,two extended variables(social impact and convenience)also affect the user’s behavior intention.User behavior is dynamic and changed over time.This study is important both theoretically and practically,as the results could be used to improve the service quality of LMAs and reduce the loss rate of users.Its findings may help the designers and developers of LMAs to optimize them from the perspective of a user and improve the service experience by providing a deeper understanding of the adoption behavior of information systems by LMA users.

Adapting the Servqual Scale to a Private Hospital Emergency Services： An Empirical Investigation

Most of the time, clients only have one opportunity to evaluate a service received in terms of quality and satisfaction; under this premise organizations have been concerned with developing, in a permanent manner, a quality evaluation culture in the services offered to their clients. To do this, procedures and methods that let them achieve it, have been implemented. That is the case of the model that concedes to measure and evaluate service quality, which is redefined and named Servqual, considering a multidimensional theoretical construct that explains the client＇s perception of quality service considering the differences between what is expected and what is received. Therefore, the goal of this study is to identify the factors that define the quality of emergency services provided by a private hospital in Hermosillo, Sonora, Mtxico, a sample of 384 patients, with a confidence level of 95% and a margin of permissible error of 5%. A questionnaire with 22 items was applied to measure the perceptions and expectations of users in terms of the quality of the service, which was subjected to an extensive evaluation of reliability and construct validity, with an estimate Cronbach＇s alpha of 95.6% and 97.9% respectively. The results showed that Servqual is a valid, reliable, and dependable instrument to monitor and measure the quality of the services offered in private hospitals in Hermosillo, and permit hospital administrators to identify opportunities or improvement areas, from the patients＇ perspective.

User-perceived e-mail service QoS parameters and measurement

A group of quality of service （QoS） parameters of electronic mail （e-mail） traffic are proposed from users＇ perspective. These parameters cover three fields： delay, throughput and usability. Concept and algorithm of each parameter are presented and its effect on user perceptions is described. In order to evaluate the effectiveness of these parameters, an active measurement system is implemented. Measured results show that the group of QoS parameters we proposed can be used to get a comprehensive view of user-perceived e-mail service QoS.

Post-occupancy evaluation of a restored industrial building： A contemporary art and design gallery in Mexico

This paper presents the results obtained from a post-occupancy evaluation （POE） study conducted in an old fabric building called ＂La VToleta＂. This structure has been recently converted into a contemporary art gallery.La Violeta is located in Puebia City, Mexico. The buiidieg dates from the beginning of the 19th century; it was buitt and used as a textite factory until the first decades of the 20th century. This POE study aims to assess the new use of the buildieg from the users＇ point of view. Methodology involves historical research of the building, analysis of the conversion strategy, watkthrough investigation, and a user survey. Questions regarding the re-utilization strategy used in the building and its current use are inctuded in the survey, such as ＂Hew do people perceive the space regarding its functionality, accessibility, and comfort？＂ ALthough the re-utitization process destroyed several historic elements, the re-use of old industrial spaces that otherwise would be obsotete and disused seems pertinent. Developing stoatl renovation projects as part of an integrat and wider project seems feasible. Users perceive the buiidinR as comfortabte but not property advertised as an art gallery, and its location is difficult to find.