Six sigma was developed as a managing tool for the manufacturing industry to eliminate defects. However, it has received considerable attention over the last five years in service organizations. The paper will point o...Six sigma was developed as a managing tool for the manufacturing industry to eliminate defects. However, it has received considerable attention over the last five years in service organizations. The paper will point out the advantages of implementing six sigma in service organizations through case study analysis. Benefits and challenges of implementing six sigma in service organizations are indicated.展开更多
This article provides an overview of an eleven step solid waste analysis and minimization process that is based on the six sigma approach to problem solving that may be applied at a wide variety of organizations. The ...This article provides an overview of an eleven step solid waste analysis and minimization process that is based on the six sigma approach to problem solving that may be applied at a wide variety of organizations. The six sigma approach provides a holistic process that focuses on minimizing defects, in this case, eliminating waste disposed at landfills. As many organizations are moving towards ＂zero landfill＂ facilities, such a process is needed to aid in achieving these goals. The eleven step processes provides details on establishing goals, creating process flowcharts, conducting waste sorts, data collection, establishing baseline data, identifying improvement opportunities, cost justification, executing improvement plans and validating results. The article also includes a case study that applies that eleven step process. The goal of the article is to provide the audience with a structured process to evaluate and minimize solid waste generation based on cost justified improvement opportunities.展开更多
文摘Six sigma was developed as a managing tool for the manufacturing industry to eliminate defects. However, it has received considerable attention over the last five years in service organizations. The paper will point out the advantages of implementing six sigma in service organizations through case study analysis. Benefits and challenges of implementing six sigma in service organizations are indicated.
文摘This article provides an overview of an eleven step solid waste analysis and minimization process that is based on the six sigma approach to problem solving that may be applied at a wide variety of organizations. The six sigma approach provides a holistic process that focuses on minimizing defects, in this case, eliminating waste disposed at landfills. As many organizations are moving towards ＂zero landfill＂ facilities, such a process is needed to aid in achieving these goals. The eleven step processes provides details on establishing goals, creating process flowcharts, conducting waste sorts, data collection, establishing baseline data, identifying improvement opportunities, cost justification, executing improvement plans and validating results. The article also includes a case study that applies that eleven step process. The goal of the article is to provide the audience with a structured process to evaluate and minimize solid waste generation based on cost justified improvement opportunities.
