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对顾客满意之后要求的分析
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作者 谢力 《沙洲职业工学院学报》 2004年第1期74-77,共4页
顾客满意之后如何发展,应由"后满意"水平来衡量,取决于情感价值和双方相互评价。后满意水平有不同层次,有多种上升路径和模式,顾客价值也是实现功能价值基础上与情感价值的叠加。由此,传统的顾客满意理念应该有所改变。
关键词 顾客满意 顾客价值 产品 情感价值 “后满意” 品牌 企业
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Comparison of Two Types of Nursing Application in PACU Affect Postoperative Satisfaction
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作者 Bao Guangli 《Review of Global Academics》 2014年第4期331-334,共4页
The very key element in quality of nursing care is individualized nursing care. Individual differences among patients in terms of their health, illness, social classes and cultural background which lead to different n... The very key element in quality of nursing care is individualized nursing care. Individual differences among patients in terms of their health, illness, social classes and cultural background which lead to different needs emphasize on providing individualized care. And it is strongly related to postoperative care satisfaction. In fact, it tailored nm,ning activities with unique peculiarity of each patient. Actually, it changes all standardized nursing procedures and activities. We aimed to look into the differences between those two types of nursing application in postanesthesia care unit (PACU), affect postoperative care satisfaction in the research. Methods: We conducted a prospective control study that included 325 patients ,randomly divided into two groups: Individualized nursing care group and ordinary nursing care group, undergoing general anesthesia. The 2 groups of patients were similar in respect to gender distribution, age, and type of surgery and had been admitted into the PACU after elective surgery. Data was collected by interviewing with patients using Satisfaction Questionnaire (North Health Service Hospital Consumer Assessment Works by and service systems (H C A H P S) in patients over Meaning of the questionnaire Chinese Translation Version ) , after assessing its content validity and reliability with Chronbach's alpha method. Using SPSS ver. 17 to analysis data .Results: General information on the two groups were no statistically significant differences (P〉 0. 05). Individualized nursing care group (98.2%) compared with the ordinary nursing care group satisfaction (92%) significantly increased (P 〈0. 01). Conclusions: Deployment of individualized nursing care in PACU can significantly improve postoperative satisfaction compared to ordinary nursing care. 展开更多
关键词 individualized nursing care postoperative care satisfaction PACU
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