The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important se...The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important sectors that plays key role for grasping developed condition is banking sector. Banks like other institutions also look for augmenting their profits and increasing their strength by expansion. The designing of bank must involve selection of those that have sufficient success potential. Hence, from several factors of success, the following three criteria factors have been： selected-customer satisfied, one dimensional, and product fully functional. These factors offers three question multi criteria group extracted from a 16 norms. Also, three criteria factors have been studied over a period of five years and important criteria for evaluating the norms. The Analytical Hierarchy Process （AHP） has been employed to calculate the success potential of each norm. The empirical data comprises the longitudinal survey of the agricultural banking of the Semnan province. The paper, also, finds that product fully functional is placed as the first priority.展开更多
In order to provide an appropriate context for the current state of the heritage product in tourism industry, semiotic knowledge become an important role to know deeply the identity, philosophy, and also the meaning o...In order to provide an appropriate context for the current state of the heritage product in tourism industry, semiotic knowledge become an important role to know deeply the identity, philosophy, and also the meaning of behind the actual product. Scott （2000） stresses the requirement of aesthetic and semiotic content in a creative product, instead of creativity. But, how many of retailers and salespersons in heritage product believe the semiotic as knowledge to present the product and opportunities in their selling？ According to Kotler （2000） a good personal selling will provide a detailed explanation or demonstration of the product. The message can be varied by the salesperson to fit the motivations and interests or each prospective customer. So, the purpose of this paper is to closely examine the level of awareness among retailers and salesperson toward the important of semiotic knowledge as part of strategic persuasion in a selling process. This survey study will develop a sample among retailers and salesperson in Kuala Terengganu as a respondent who give the feedback to fulfill the research questions.展开更多
This paper proposes that organizational performance improvement could be achieved through improving the relationship between suppliers and customers. Accordingly, the paper proposes that performance could be improved ...This paper proposes that organizational performance improvement could be achieved through improving the relationship between suppliers and customers. Accordingly, the paper proposes that performance could be improved by properly managing differences （gaps） that are usually found between customers＇ expectations and of suppliers perception with respect to services delivered. The paper also proposes that gaps in the relationship between customers and suppliers could be analyzed using mapping techniques. The paper points to the possibility of finding perception gaps and expectation gaps in the interrelated value attributes of goods and/or services; namely quality, cost, and time of delivery of goods or services to customers. In addition, the paper suggests that those gaps may impact on the performance from the perspectives of quality, cost, and speed of delivery of the service. It is envisaged that this research could assist management in controlling cost and avoid wastage and improve organizational performance.展开更多
Prequantale quotient is defined in terms of prequantic nucleus, some equivalent propositions of which is obtained. Also, prequantale quotient is proved to coincide with the quotient object in PQuant up to isomorphism....Prequantale quotient is defined in terms of prequantic nucleus, some equivalent propositions of which is obtained. Also, prequantale quotient is proved to coincide with the quotient object in PQuant up to isomorphism. At last, the concrete structure of the largest spatial frame quotient in TPQuant is given.展开更多
In this article, the results were presented of research concerning the visual and functional aspects of the websites of three largest logistics operators in Poland. The research was carried out with the participation ...In this article, the results were presented of research concerning the visual and functional aspects of the websites of three largest logistics operators in Poland. The research was carried out with the participation of the following three groups： institutional customers, individual customers and marketing management students. The article covers an attempt to evaluate cooperation through virtual contacts with the company. The analysis also concerned such issues as information on corporate social responsibility （CSR）, information on job offers and the position of the company on the market.展开更多
The ability of accurate and scalable mobile device recognition is critically important for mobile network operators and ISPs to understand their customers' behaviours and enhance their user experience.In this pape...The ability of accurate and scalable mobile device recognition is critically important for mobile network operators and ISPs to understand their customers' behaviours and enhance their user experience.In this paper,we propose a novel method for mobile device model recognition by using statistical information derived from large amounts of mobile network traffic data.Specifically,we create a Jaccardbased coefficient measure method to identify a proper keyword representing each mobile device model from massive unstructured textual HTTP access logs.To handle the large amount of traffic data generated from large mobile networks,this method is designed as a set of parallel algorithms,and is implemented through the MapReduce framework which is a distributed parallel programming model with proven low-cost and high-efficiency features.Evaluations using real data sets show that our method can accurately recognise mobile client models while meeting the scalability and producer-independency requirements of large mobile network operators.Results show that a 91.5% accuracy rate is achieved for recognising mobile client models from 2 billion records,which is dramatically higher than existing solutions.展开更多
Customer loyalty of B2C e-commerce is studied by testing the hypotheses on five latent variables using the structural equation modeling method. After correcting model, online store image is obviously fundamental basis...Customer loyalty of B2C e-commerce is studied by testing the hypotheses on five latent variables using the structural equation modeling method. After correcting model, online store image is obviously fundamental basis on expectations of shopping online, experience of shopping online, customer satisfaction and customer loyalty between which there are seven positive relationships accepted in the AMOS model. The results provide scientific evidence for B2C e-commerce.展开更多
In this paper,a generic retailer-oriented portfolio simulation system linking manufacturer,retailer,and customer in apparel supply chain is presented.The purpose of the simulator is to generate a portfolio consisting ...In this paper,a generic retailer-oriented portfolio simulation system linking manufacturer,retailer,and customer in apparel supply chain is presented.The purpose of the simulator is to generate a portfolio consisting of replenishment strategy and performance index under different sales forecasting errors to satisfy the retailer-defined customer service level in apparel industry.After analyzing the main parameters in the portfolio simulator,the procedure and detailed structure of the simulator are then described.With the use of data from the industry,one case study of the portfolio simulator is achieved and the process of the simulation is validated.展开更多
Nowadays,mobile operators in China mainland are facing fierce competition from one to another,and their focus of customer competition has,in general,shifted from public to corporate customers.One big challenge in corp...Nowadays,mobile operators in China mainland are facing fierce competition from one to another,and their focus of customer competition has,in general,shifted from public to corporate customers.One big challenge in corporate customer management is how to identify fake corporate members and potential corporate members from corporate customers.In this study,we have proposed an identification method that combines the rule-based and probabilistic methods.Through this method,fake corporate members can be eliminated and external potential members can be mined.The experimental results based on the data obtained from a local mobile operator revealed that the proposed method can effectively and efficiently identify fake and potential corporate members.The proposed method can be used to improve the management of corporate customers.展开更多
1930s was the golden age for the flying-boat airlines in the world, notably the Pan Am Clipper transpacific and transatlantic routes, and the （British） Imperial Airways UK-Africa and UK-Australia/Far East routes. Th...1930s was the golden age for the flying-boat airlines in the world, notably the Pan Am Clipper transpacific and transatlantic routes, and the （British） Imperial Airways UK-Africa and UK-Australia/Far East routes. The major advantage of the flying boats was its endless runway （i.e., ocean or lake） and resultant possibilities for larger aircrafts than land-based airliners. Airlines such as Pan Am made large investments in the 1930s for flying boats, their special terminals by the water, and the worldwide flying-boat air route network. However, in the late 1940s to early 1950s, the flying boats suddenly disappeared due to the rapid development of land-based large airliners and long runways, according to the previous studies. The author conducted historical research on this topic, and found another reason： rapid decline in the high-income population who used to travel by flying boat scheduled flights. Also found was a recent surge of the luxury market, and steady increase in the cruise-ship passengers. Hence, there could be implications for revival of the flying boat flights as luxury cruise, rather than as scheduled flights.展开更多
文摘The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important sectors that plays key role for grasping developed condition is banking sector. Banks like other institutions also look for augmenting their profits and increasing their strength by expansion. The designing of bank must involve selection of those that have sufficient success potential. Hence, from several factors of success, the following three criteria factors have been： selected-customer satisfied, one dimensional, and product fully functional. These factors offers three question multi criteria group extracted from a 16 norms. Also, three criteria factors have been studied over a period of five years and important criteria for evaluating the norms. The Analytical Hierarchy Process （AHP） has been employed to calculate the success potential of each norm. The empirical data comprises the longitudinal survey of the agricultural banking of the Semnan province. The paper, also, finds that product fully functional is placed as the first priority.
文摘In order to provide an appropriate context for the current state of the heritage product in tourism industry, semiotic knowledge become an important role to know deeply the identity, philosophy, and also the meaning of behind the actual product. Scott （2000） stresses the requirement of aesthetic and semiotic content in a creative product, instead of creativity. But, how many of retailers and salespersons in heritage product believe the semiotic as knowledge to present the product and opportunities in their selling？ According to Kotler （2000） a good personal selling will provide a detailed explanation or demonstration of the product. The message can be varied by the salesperson to fit the motivations and interests or each prospective customer. So, the purpose of this paper is to closely examine the level of awareness among retailers and salesperson toward the important of semiotic knowledge as part of strategic persuasion in a selling process. This survey study will develop a sample among retailers and salesperson in Kuala Terengganu as a respondent who give the feedback to fulfill the research questions.
文摘This paper proposes that organizational performance improvement could be achieved through improving the relationship between suppliers and customers. Accordingly, the paper proposes that performance could be improved by properly managing differences （gaps） that are usually found between customers＇ expectations and of suppliers perception with respect to services delivered. The paper also proposes that gaps in the relationship between customers and suppliers could be analyzed using mapping techniques. The paper points to the possibility of finding perception gaps and expectation gaps in the interrelated value attributes of goods and/or services; namely quality, cost, and time of delivery of goods or services to customers. In addition, the paper suggests that those gaps may impact on the performance from the perspectives of quality, cost, and speed of delivery of the service. It is envisaged that this research could assist management in controlling cost and avoid wastage and improve organizational performance.
基金Supported by the National Natural Science Foundation of China(10471083)
文摘Prequantale quotient is defined in terms of prequantic nucleus, some equivalent propositions of which is obtained. Also, prequantale quotient is proved to coincide with the quotient object in PQuant up to isomorphism. At last, the concrete structure of the largest spatial frame quotient in TPQuant is given.
文摘In this article, the results were presented of research concerning the visual and functional aspects of the websites of three largest logistics operators in Poland. The research was carried out with the participation of the following three groups： institutional customers, individual customers and marketing management students. The article covers an attempt to evaluate cooperation through virtual contacts with the company. The analysis also concerned such issues as information on corporate social responsibility （CSR）, information on job offers and the position of the company on the market.
基金supported in part by the National Natural Science Foundation of China under Grant No.61072061the National Science and Technology Major Projects under Grant No.2012ZX03002008the Fundamental Research Funds for the Central Universities under Grant No.2012RC0121
文摘The ability of accurate and scalable mobile device recognition is critically important for mobile network operators and ISPs to understand their customers' behaviours and enhance their user experience.In this paper,we propose a novel method for mobile device model recognition by using statistical information derived from large amounts of mobile network traffic data.Specifically,we create a Jaccardbased coefficient measure method to identify a proper keyword representing each mobile device model from massive unstructured textual HTTP access logs.To handle the large amount of traffic data generated from large mobile networks,this method is designed as a set of parallel algorithms,and is implemented through the MapReduce framework which is a distributed parallel programming model with proven low-cost and high-efficiency features.Evaluations using real data sets show that our method can accurately recognise mobile client models while meeting the scalability and producer-independency requirements of large mobile network operators.Results show that a 91.5% accuracy rate is achieved for recognising mobile client models from 2 billion records,which is dramatically higher than existing solutions.
文摘Customer loyalty of B2C e-commerce is studied by testing the hypotheses on five latent variables using the structural equation modeling method. After correcting model, online store image is obviously fundamental basis on expectations of shopping online, experience of shopping online, customer satisfaction and customer loyalty between which there are seven positive relationships accepted in the AMOS model. The results provide scientific evidence for B2C e-commerce.
文摘In this paper,a generic retailer-oriented portfolio simulation system linking manufacturer,retailer,and customer in apparel supply chain is presented.The purpose of the simulator is to generate a portfolio consisting of replenishment strategy and performance index under different sales forecasting errors to satisfy the retailer-defined customer service level in apparel industry.After analyzing the main parameters in the portfolio simulator,the procedure and detailed structure of the simulator are then described.With the use of data from the industry,one case study of the portfolio simulator is achieved and the process of the simulation is validated.
基金supported by the Youth Research and Innovation Program in Beijing University of Posts and Telecommunications under Grants No. 2012RC1006,No. 2012RC1008the National Key Basic Research Program of China (973 Program) under Grant No.2012CB315805and the National Natural Science Foundation of China under Grant No.71172135
文摘Nowadays,mobile operators in China mainland are facing fierce competition from one to another,and their focus of customer competition has,in general,shifted from public to corporate customers.One big challenge in corporate customer management is how to identify fake corporate members and potential corporate members from corporate customers.In this study,we have proposed an identification method that combines the rule-based and probabilistic methods.Through this method,fake corporate members can be eliminated and external potential members can be mined.The experimental results based on the data obtained from a local mobile operator revealed that the proposed method can effectively and efficiently identify fake and potential corporate members.The proposed method can be used to improve the management of corporate customers.
文摘1930s was the golden age for the flying-boat airlines in the world, notably the Pan Am Clipper transpacific and transatlantic routes, and the （British） Imperial Airways UK-Africa and UK-Australia/Far East routes. The major advantage of the flying boats was its endless runway （i.e., ocean or lake） and resultant possibilities for larger aircrafts than land-based airliners. Airlines such as Pan Am made large investments in the 1930s for flying boats, their special terminals by the water, and the worldwide flying-boat air route network. However, in the late 1940s to early 1950s, the flying boats suddenly disappeared due to the rapid development of land-based large airliners and long runways, according to the previous studies. The author conducted historical research on this topic, and found another reason： rapid decline in the high-income population who used to travel by flying boat scheduled flights. Also found was a recent surge of the luxury market, and steady increase in the cruise-ship passengers. Hence, there could be implications for revival of the flying boat flights as luxury cruise, rather than as scheduled flights.
