The increase on the competitiveness, the search on the customer satisfaction, the search by reducing waste in the civil construction were facts which helped entrepreneurs and companies to seek new ways of working, bei...The increase on the competitiveness, the search on the customer satisfaction, the search by reducing waste in the civil construction were facts which helped entrepreneurs and companies to seek new ways of working, being lean construction one of the ways to get that. Studies report that the application of the lean tools in construction was carried out in an isolated way. This type of application was pointed as a major factor limiting the extent of achievement in implementing lean principles. The aim of this studies is to identify opportunities to implement the principles of lean production in the service department of a construction company in Goi^is, proposing routines that try to implement the continuous improvement of its processes, eliminating waste, reducing the lead time, allow it to perform the mapping processes, applying the just-in-time and among others, providing services that add value to the customer satisfaction. It was possible to establish the average time for each step, allowing to identify possible improvements in the department, from the perspective of lean principles. The research paper concludes by pointing out the activities for the Department of Post Construction work from building companies, from lean concepts.展开更多
文摘The increase on the competitiveness, the search on the customer satisfaction, the search by reducing waste in the civil construction were facts which helped entrepreneurs and companies to seek new ways of working, being lean construction one of the ways to get that. Studies report that the application of the lean tools in construction was carried out in an isolated way. This type of application was pointed as a major factor limiting the extent of achievement in implementing lean principles. The aim of this studies is to identify opportunities to implement the principles of lean production in the service department of a construction company in Goi^is, proposing routines that try to implement the continuous improvement of its processes, eliminating waste, reducing the lead time, allow it to perform the mapping processes, applying the just-in-time and among others, providing services that add value to the customer satisfaction. It was possible to establish the average time for each step, allowing to identify possible improvements in the department, from the perspective of lean principles. The research paper concludes by pointing out the activities for the Department of Post Construction work from building companies, from lean concepts.
