勤劳的“服务员”

嗨，大家好!想认识一下我吗？我虽其貌不扬，但小朋友们都喜欢我，常常亲切地称赞我是一个勤劳的“服务员”。

勤劳的“服务员”

嗨，大家好!想认识一下我吗？我虽其mào不扬，但小朋友们都很喜欢我．常常亲切地称赞我是一个勤劳的“服务员”。

警察的现代性:双重面相的勾勒

警察的现代性是警察制度现代化、警务运行模式现代化过程的结果或属性。在警察的现代性不断展现的过程中,警察一直在为社会提供更多管理还是更多服务中摇摆、在对公众进行更多限制还是更多保护中游移。这使警察的现代性不可避免地展现“服务员”和“监视器”交叉重叠的双重面相。

当好“五大员”充分发挥好桥梁纽带作用——学习中国天主教第七届代表会议精神的点滴体会

刚刚结束的中国天主教第七届代表会议，是新世纪初中国天主教继往开来、与时俱进、团结奋进的一次盛会。最近，我们通过会议精神的传达学习，深感：在新的历史条件下，爱国会的任务将更加艰巨，作用更加重要。爱国会工作人员要真正肩负起时代赋予的历史责任和光荣使命，充分发挥好桥梁纽带作用，我们认为就必须当好“五大员”，塑树新形象。

Psychological reaction in members of medicine rescue team for Wenchuan earthquake in 2008 and its management

This paper reviews the rescue experience of our medical rescue team during the relief of Wenchuan earthquake in 2008 in Sichuan province, China, and analyzes the psychological reaction of team members. Based on the rescuers' distinctive psychological reaction in different phases of the rescue operation, we aims to propose measures for administration of the team in order to better fulfill the rescue duties and provide references for future medical service in non-war operations such as an earthquake relief.

Barriers to nurse-patient communication in primary healthcare centers in Bahrain:Patient perspective

Objectives:Effective and efficient communication is a core element in healthcare systems,especially between healthcare providers and patients.This study aimed to identify communication barriers be-tween nurses and patients in primary healthcare centers in Bahrain.Methods:This is a cross-sectional study conducted across primary healthcare centers in Bahrain.Four hundred and two patients were recruited using convenience sampling.A self-administered question-naire comprising 29 items on communication barriers was used.Results:A total of 402 patients consented to participate.The majority of participants reported the following statements had large effects on communication:“shortage in the number of nurses compared to the large number of patients”(254/401,63.3%),“lack of desire of nurse to communicate with patients”(246/402,61.2%),and“negative attitude of the nurse toward the patient”(238/401,59.4%).Further,“difference in language between nurses and patients,”“lack of self-confidence by nurses,”and“nurses overwhelmed by work”were ranked as top three statements with a significant influence on commu-nication between nurses and patients.Conclusions:Communication between healthcare providers and patients is pivotal for an optimal healthcare service.Based on the findings of this study and the literature,we recommend formal training of health care workers in improving communication skills and including this not only in medical cur-riculum but also in the form of continuing medical education(CMEs)1.

The Impact of the Eastward Propagation of Convective Systems over the Tibetan Plateau on the Southwest Vortex Formation in Summer

Based on the temperature of the black body (TBB),station observed and NCEP reanalysis data,the impacts of the eastward propagation of convective cloud systems over the Tibetan Plateau on the southwest vortex (SWV) formation that occurred at 1800 UTC on 29 June 2003 are analyzed by using the Zwack-Okossi (Z-O) equation to diagnose the thermal and dynamic processes.It is found that,in summer,severe convective activities often occur over the Tibetan Plateau due to the abundant supply of moisture.The convective cloud near the east edge of the plateau could move eastward with a shortwave trough in the westerly.The divergent center that is induced by latent heat release,which is associated with severe convective activities,moves out with the convective cloud and contributes to the low level decompression which is favorable for the formation of plateau edge cyclogenesis (PEC).The Z-O equation indicates that,in this case,the latent heat release and convergence are the two most important factors for SWV formation,which amounts to about 42% and 15% of the term TOTAL,respectively.It is implied that the thermal process effect was more important than the dynamic process during SWV formation.

Analyzing the Operational Performance Migration of Telecom Operators

Due to the rapid development of mobile Internet services, such as Skype and WeChat, traditional telecom services have suffered a large decline in the business volumes in recent years. Thus, telecom operators pay much attention to analyzing the changes of the enterprise performance, in order to adjust market strategies in time. In this paper, we propose a new methodology to analyze the operation data of telecom operators dynamically,which can characterize the changing process of the operating states and predict the developing trends. In particular, the proposed methodology contains two steps: migration pattern analysis and trajectory pattern analysis.Firstly, migration analysis is based on the changing of operating states between two points-in-time, which is referred to as the migration paths. Applying the clustering analysis to the migration paths can obtain the migration patterns, which characterize the changing feature of telecom operators during a short period, e.g. one month. Secondly, we combine a sequence of consecutive migration paths to obtain the migration trajectory. Through analyzing different trajectories based on the hierarchical cluster method and the Markov chain model, we obtain the trajectory patterns,which describe the changing progress during a relatively long period, e.g. one year. Based on the trajectory patterns, we can predict the possible performance changes. Finally, we apply the proposed method to a Chinese telecom operator for an empirical research, and has obtained a lot of development rules which provides insights into current telecom.

Best Practice Grievance Handling： Exploring Its Importance to the Internal/External Customer Satisfaction Equation at a Caribbean University

In 2012, 92 Administrative, Technical and Service Staff （ATS S） grievances （unresolved departmental conflicts） were referred to the Industrial Relations arm of the HR division of the UWI St Augustine Campus. Of these trade disputes, 52 cases were ＂resolved＂ and 10 unresolved cases were referred to the Ministry of Labor. In 2009, 692 disputes from various organizations nationally were lodged at the Industrial Court of Trinidad and Tobago--781 in 2010, 778 in 2011 and at September 25th, 2012, 566 were filed （Swamber, 2012）. Vincent Cabera, president of the Banking, Insurance and General Workers Union, expressing his grave concern about these statistics cited inter alia, noted that ＂work stoppages that currently persist in society owed to the malfunctioning of the industrial relations system of the twin island＂. Legitimate members of the Recognized Majority Union （RMU）, who have within the past year at the Campus experienced unresolved conflicts at the departmental level that progressed to trade disputes will be eligible to participate and electronically administered a semi-structured questionnaire developed to determine the frequency and causes of unresolved conflict, their perceptions of its handling, as well as Form A of the Rahim Organizational Conflict Inventory II （ROCI-II） （Rahim, 1983） to classify the conflict management style of their Heads of departments.

Research on Cruise Service Talent shortage and Incentive mechanism

With the continuous development of China＇s cruise tourism industry, the problem of lacking of specialized cruises talents has become increasingly prominent. This paper selects services personnel as the object of study, through analyzing the talent shortage phenomenon, identifying the reasons for the shortage of talent. Meanwhile by introducing the incentive theory and methods, cruise service talents incentive elements be identified and then establishing in accordance with incentive models. In the end of paper, a number of recommendations to strengthen the incentives are concluded, in the hope of society, governments, businesses and their employees join forces and work together to promote the rapid development of cruise service personnel.

Accurate Classification of P2P Traffic by Clustering Flows

P2P traffic has always been a dominant portion of Internet traffic since its emergence in the late 1990s. The method used to accurately classify P2P traffic remains a key problem for Internet Service Producers （ISPs） and network managers. This paper proposes a novel approach to the accurate classification of P2P traffic at a fine-grained level, which depends solely on the number of special flows during small time intervals. These special flows, named Clustering Flows （CFs）, are de- fined as the most frequent and steady flows generated by P2P applications. Hence we are able to classify P2P applications by detecting tlle appearance of corresponding CFs. Com- pared to existing approaches, our classifier can realise high classification accuracy by ex- ploiting only several generic properties of flows, instead of extracting sophisticated fea- tures from host behaviours or transport layer data. We validate our framework on a large set of P2P traffic traces using a Support Vector Machine （SVM）. Experimental results show that our approach correctly classifies P2P ap- plications with an average true positive rate of above 98% and a negligible false positive rate of about 0.01%.

The present situation and policy recommendations of Shanghai family service industry

To develop Shanghai family service industry urgently is for the construction of livable city. Surveys are found that there are quite a lot of problems of Shanghai family services ,such as structural imbalance between supply and demand, industry market chaos, staff career development space is limited, imperfect industry standards, relevant laws and regulations is not sound and so on. To start with, Shanghai family service standard system should be made to strengthen the family service personnel vocational training and job evaluation, and for the establishment and implementation of the ＂family service personnel vocational level system＂, it also increases policy support to the ＂employees＂ enterprise and to build the linkage supervision mechanism of industry associations and government departments to promote the standardization of the Shanghai family service development.

The present situation and policy recommendations of Shanghai family service industry

To develop Shanghai family service industry urgently is for the construction of livable city. Surveys are found that there are quite a lot of problems of Shanghai family services ,such as structural imbalance between supply and demand, industry market chaos, staff career development space is limited, imperfect industry standards, relevant laws and regulations is not sound and so on. To start with, Shanghai family service standard system should be made to strengthen the family service personnel vocational training and job evaluation, and for the establishment and implementation of the ＂family service personnel vocational level system＂, it also increases policy support to the ＂employees＂ enterprise and to build the linkage supervision mechanism of industry associations and government departments to promote the standardization of the Shanghai family service development.

Community-based flood disaster management for older adults in southern of Thailand:A qualitative study

Objective:This study explored the approaches for community-based flood disaster management for older adults in Southern Thailand.It sought to understand community culture for supporting older adults and promoting community strength in case of flood disaster.Method:This was a qualitative content analysis study using data from observation,in-depth interviews,secondary data,and focus group discussion.One hundred and twenty-seven people in total were selected specifically for the study,including Local Administration Organization(LAO),community leaders,public sector officers,civil groups,and older adult groups and family caregivers.Results:The results of this study were two main themes,focusing on 1)approaches to community-based flood disaster management for older adults as follows:eight approaches in the phase of prevention and preparedness in flood disaster management for older adults,eight approaches in the phase of response in flood disaster management for older adults,and six approaches in the phase of recovery and rehabilitation in flood disaster management for older adults;and 2)factors contributing to success in flood disaster management for older adults has four factors,including the human factor,the work factor,the data factor,and the resource factor.Conclusion:The findings showed significant roles in improving the potential and strength in communitybased flood disaster management for older adults and providing suggestions for community nurses and health practice personnel involving in flood disaster management to mitigate the potential influence on older adults in the community.

Contextual Influences＂ Online Service Failure and Recovery Strategies

In recent years, service failure and recovery strategies have generated considerable interest among both researchers and marketers. The Internet environment has transformed the concepts of service failure and recovery strategies from a dyadic customer-provider focus into a multidimensional web quality scope. In traditional encounters, the research spectrum of service failure and recovery strategies is very much developed from a customer service approach and the responsibility of recovery has been traditionally assumed to be something that is assigned to the marketer. Studies pay little or no attention to the multidimensional nature of service failures contingent to recovery strategies in developing countries. To date, empirical studies have focused on service failures and recovery strategies in developed countries. This paper aims to provide some insights on the need for a context-specific development of recovery programmes and strategies suitable for developing countries.

Empirical Research on the City Financial Service Satisfaction in Emerging Economies Financial Centers

A secondary indexes system is constructed by using the SERVQUAL model of the service satisfaction measurement and combining the basic principles of financial service as well as its ＂tolerance zones＂ . All kinds of financial service satisfaction indexes are analyzed and tested empirically in Shanghai and other major emerging financial centers, and it is concluded that emerging financial centers are in a disadvantage position of the financial service level as a whole in comparison with the mature international financial centers, while Shanghai is demanded to make an improvement in the credibility of financial services and the professional knowledge reserve of service personnel in comparison with other emerging financial centers.

An Effective Management of Personal Paper Outcome Using Open Service

Abstract： Open collaboration-based R＆D （research and development） has become an important issue recently. Researchers＇ performance is necessary to be understood by analyzing researchers＇ paper outcome. To drive successful outcomes and co-research, researchers＇ paper outcome should be autonomously established. Therefore we propose an approach to manage and update easily paper outcome of researchers. The proposed approach makes researchers search their paper using the Google Scholar＇s opened API （application program interface） and update their outcome. Since researchers autonomously can establish the list of their own papers in our service using open service, researchers＇ personal outcome can be efficiently managed.

Collegiate athletes'mental health services utilization:A systematic review of conceptualizations,operationalizations,facilitators,and barriers

Background: While mental health among collegiate athletes is receiving increased attention, research on factors surrounding collegiate athletes' decision to seek mental health services is limited. The goal of the present review was to analyze and synthesize the current literature concerning collegiate athletes' utilization of mental health services, including the facilitators of and barriers to use of these services.Methods: The analysis was guided and organized using a socio-ecological framework, which considered the unique context in which collegiate athletes study and perform. A total of 21 articles, published between 2005 and 2016, which concern U.S. collegiate athletes' mental health services utilization(MHSU) were selected and included for the final analysis. Conceptualizations and operationalizations of MHSU were compared and contrasted. Facilitators of and barriers to athletes MHSU were examined and summarized while appropriately considering the proximity of each factor(facilitator or barrier) to the athletes.Results: Results showed variations in conceptualizations and operationalizations of MHSU in the articles analyzed, which made interpretation and cross comparison difficult. Collegiate athletes are willing to utilize mental health services, but gender, perceived stigma, peer norms—for athletes and coaches—plus service availability impact their MHSU.Conclusion: Key stakeholders, administrators, and public health officials should partner to eliminate MHSU barriers, support facilitators, and generally empower collegiate athletes to actively manage their mental health.

The Public Service as an Actor of Political Network

This research analyzes the role of public service in the political networks. The status of civil servants in these networks is not obvious. On the one hand, the officials are surrounded by strict framework of regulations and law. They are not independent subjects of political decisions, but at the same time, they are the main sources of information needed for making political decisions. On the other hand, they actively interact with other actors of the political networks, including under informal conditions. In addition, high professional requirements for officials lead to the need of recruiting them into the elitist environment. Therefore, there often arises a conflict of interest due to their personal connections. Activating these links, officials are building patron-client relations, behaving as patrons for those who need to receive confidential information and as clients for the higher heads. Thus, civil servants use personal networks for carrying out their functions, and simultaneously use available official information for private gain.

A Research on MPLS-Based Transition Technology of Next-Generation Internet

With the continuous advancement of Intemet technology, Intemet is penetrating to various sectors of the society and every comer of life, which spawned a variety of needs. Therefore. the development of the Interact should ahvays meet the needs of customers. How the next generation of the lntemet will develop？ How the technology will get the breakthrough？ How to use MPLS technology to make the transition of the lntemet more practical and more scientific？ And so on. These questions need network technical staff give full play of the technical expertise to promote Interact technology＇ continues moving forward. This paper first introduces MPLS technology, and then analyzes the overall architecture of the next generation Interact and the service quality required by the next generation lntemet, and at last study how to make the MPLS-based transition technology of next-generation more perfect.