Empirical Study on Customer Satisfaction Influencing Factors of Industry Application Products Based on Experiential Level Theory

The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.

A case study of customer satisfaction for information technology solutions

There are numerous information technology solutions including hardware and software. A company that provides the solution should have knowledge of the customer needs in the purpose of sailing strategy or upgrade policy. The needs are also directly connected to the user satisfaction. However, the users have respective points of view in the needs as well as they may not identify the requirements to improve the solution. SERVQUAL can be an appropriate method to define and measure the customer satisfaction for the information technology solutions. As a case study of the customer satisfaction, the modified SERVQUAL items and scoring method are applied to a cyber-infrastructure system named CyberL ab in Korea. The measurement results of user satisfaction for CyberL ab are provided to confirm that our proposed method performs as we intended. From the results, we can score the satisfaction level of users and identify their needs in the various aspects. The total user satisfaction level for CyberL ab is scored by 88.3.

Impact Analysis of EV Charging with Mixed Control Strategy

EVs （electric vehicles） have been widely accepted as a promising solution for reducing oil consumption, air pollution and greenhouse gas emission. The number of EVs is growing very fast over the years. However, the high adoption of EVs will impose a burden on the power system, especially for neighborhood level network. In this paper, we propose a mixed control framework for EV charging scheduling to mitigate its impact on the power network. A metric for modeling customer＇s satisfaction is also proposed to compare the user satisfaction for different algorithms. The impacts of the proposed algorithms on EV charging cost, EV penetration and peak power reduction are evaluated with real data for a neighborhood level network. The simulation results demonstrate the effectiveness of the proposed algorithms.

A Novel Model for Context Conflict Resolution Basec on Set Pair Analysis

Context-aware plays a pivotal role in the wisdom network of information processing. Due to the limited resources, context conflict is inevitable in context-aware. User satisfaction is a good reflection for the wisdom degree of the network. In this paper, considering the user satisfaction, we propose a novel context-aware conflict solution model based on set pair Analysis （SPA）. The model obtains the best server mode by the maximum satisfaction connection degree to solve the conflict in context-aware. The simulation analysis shows that the proposed method is effective and can solve many users competition for the same scene of conflict.

Quantum particle swarm optimization for micro-grid system with consideration of consumer satisfaction and benefit of generation side

Considering comprehensive benefit of micro-grid system and consumers,we establish a mathematical model with the goal of the maximum consumer satisfaction and the maximum benefit of power generation side in the view of energy management.An improved multi-objective local mutation adaptive quantum particle swarm optimization(MO-LM-AQPSO)algorithm is adopted to obtain the Pareto frontier of consumer satisfaction and the benefit of power generation side.The optimal solution of the non-dominant solution is selected with introducing the power shortage and power loss to maximize the benefit of power generation side,and its reasonableness is verified by numerical simulation.Then,translational load and time-of-use electricity price incentive mechanism are considered and reasonable peak-valley price ratio is adopted to guide users to actively participate in demand response.The simulation results show that the reasonable incentive mechanism increases the benefit of power generation side and improves the consumer satisfaction.Also the mechanism maximizes the utilization of renewable energy and effectively reduces the operation cost of the battery.

The Impact of the Natural Lighting and Ventilation in Therapeutic Buildings： An Environmental Field Study in Makkah, Saudi Arabia

＂Paradise Garden＂ concept has given rise to the application of several spiritual and aesthetic meaning that helped raise the efficiency of the therapeutic environment. The hypothesis revolves around the idea that the technological development increased the interest in the functional side rather than the aesthetic side in the current therapeutic buildings. This had a negative effect on the efficiency of the functional environment and thus exceeded the negative impact on the satisfaction and comfort of the building users. This hypothesis has been tested through two types of studies： first, analytical study of four hospitals by analyzing the horizontal projections to measure the effects of the natural lighting and ventilation; second, questionnaires were distributed to both the patients and the staff in the therapeutic buildings to measure the therapeutic environment efficiency and the extent of satisfaction of users of the building. It was concluded that the natural lighting and ventilation drive up healing rate in the therapeutic environment. The correctness of this idea is revealed by the conclusion that the technological advances in the medical field helped to raise the level of functional performance and thus it replaced a large part of the role of the natural lighting and ventilation.

Study on the Diffusion Performance of Standard E-Government Information Systems

Standard e-government information system(SEIS) including mobile-government applications are playing more and more important roles in the establishing of national e-government framework. It can be beneficial not only for avoiding redundant e-government IS development but also for improving collaboration among government agencies. Two research questions were explored: what are the factors influencing the performance of SEIS? Will mandatory SEIS create a better performance than non-mandatory SEIS? Specifically, the use of five categories of IS aspects--information system quality, online service quality, offline service quality, diffusion modes and standard network size—is proposed to understand the performance of SEIS through applying both survey study and simulation study. The results show that information system quality and online service quality of SEIS have strong effects on users' expectation and users' satisfaction, which thereafter promotes the performance of SEIS. Government agencies' offline service quality shows a significant effect on users' satisfaction while not on users' expectation. Furthermore, the diffusion speed of SEIS in non-mandatory and mandatory modes and the standard network size also have great influence on the utility of SEIS.

A Development of Augmented Reality Application： AR Band

This study promotes application of Augmented Reality （AR）, whose properties can handle multiple sensory that heightens its quality of performances, affections in first time users, and introduces the possibility and guideline in mass production through the development of＂Augmented Reality Band＂, a gadget based on AR system that allows users to interact with virtual music instruments to make music through the system that analyze printed marker on the shirt. The system is developed by using FLAR Toolkit and made accessible via AR band website. The user can run the system online from anywhere by wearing the shirt printed with embedded musical instruments AR code. In order to promote AR Band performances, the authors assessed the quality of the system from technical professionals. It has been found out that the quality level is very high （4.64/5.00） and the user satisfaction evaluated by sample group has been found in a satisfied level （4.22/5.00）. In summary, AR Band has proven its performances to enhance user satisfaction and its further development and adaptation is under discussion and suggestion section provided at the end.

Application of the Principles of Lean Thinking in the Post Construction Department

The increase on the competitiveness, the search on the customer satisfaction, the search by reducing waste in the civil construction were facts which helped entrepreneurs and companies to seek new ways of working, being lean construction one of the ways to get that. Studies report that the application of the lean tools in construction was carried out in an isolated way. This type of application was pointed as a major factor limiting the extent of achievement in implementing lean principles. The aim of this studies is to identify opportunities to implement the principles of lean production in the service department of a construction company in Goi^is, proposing routines that try to implement the continuous improvement of its processes, eliminating waste, reducing the lead time, allow it to perform the mapping processes, applying the just-in-time and among others, providing services that add value to the customer satisfaction. It was possible to establish the average time for each step, allowing to identify possible improvements in the department, from the perspective of lean principles. The research paper concludes by pointing out the activities for the Department of Post Construction work from building companies, from lean concepts.

Application of Structural Equation Modelling in Construction Management Research

This paper, based on Deming＇s quality management （QM） theory embodied in ISO 9001, uses structural equation modelling （SEM） in a construction management research. Based on 100 usable responses collected from a nationwide survey carried out from 14th February to 30th May 2008 on all key players in the Malaysian construction value chain, this paper aims to： （a） validate the dimensions of registration efforts to obtain and maintain ISO 9001 certifications; （b） validate the eight QM principles in ISO 9001 for quality management system （QMS） practices; （c） determine the components of organisational improvements experienced as a result of ISO 9001 certifications in terms of company competitiveness, customer satisfaction, and business performance; and （d） investigate the causal relationships among registration efforts, QMS practices, company competitiveness, customer satisfaction, business performance of ISO 9001-certified companies. The knowledge gained from the application of SEM is an important contribution to the body of theoretical literature in QM.