Online shopping has already become the new mode that a lot of customers try to adopt. At the same time, the online shopping could not be successfully completed without logistics service. Logistics service quality (LSQ...Online shopping has already become the new mode that a lot of customers try to adopt. At the same time, the online shopping could not be successfully completed without logistics service. Logistics service quality (LSQ) has significant impact on revenue and profitability. This paper presents the issue from the perspective of the customer, and explores the initial factors of LSQ based on the online shopping through in-depth interview and the Delphi method. The survey uses a standard 7-point Likert-type scale to measure the LSQ. Empirical research results are shown in detail to confirm seven LSQ dimensions with Chinese characteristics, including timeliness quality, personal contact quality, order quality, order discrepancy handling, order condition and convenience. Statistical analyses of the investigation were conducted to test the reliability and validity of the LSQ evaluation model.展开更多
Customer loyalty of B2C e-commerce is studied by testing the hypotheses on five latent variables using the structural equation modeling method. After correcting model, online store image is obviously fundamental basis...Customer loyalty of B2C e-commerce is studied by testing the hypotheses on five latent variables using the structural equation modeling method. After correcting model, online store image is obviously fundamental basis on expectations of shopping online, experience of shopping online, customer satisfaction and customer loyalty between which there are seven positive relationships accepted in the AMOS model. The results provide scientific evidence for B2C e-commerce.展开更多
The paper puts forward a kind of online shopping system based on ASP. NET technology, including the establishment of data- base anti the design of the front web pages. The system uses Microsoft ASP. NEF as development...The paper puts forward a kind of online shopping system based on ASP. NET technology, including the establishment of data- base anti the design of the front web pages. The system uses Microsoft ASP. NEF as development platform, C as the server language, and Microsoft Visual Studio 2008 as the development tool. ADO. NET is used to connect with SQL SERVER 2000 database through the data- base controls. A variety of server controls are used to create the ASP. NET page to implonent the syste^n functions. The syston is designed in 3-Layer application which includes Presentation Layer (PL), Busi- ness Logic Layer (BLL) and Data Access Layer (DAL). The operation of the database is in DAL, the logic fimction is in BLL. So the amotunt of work in the development, the difficulty of system maintenance and the upgrading can be reduced. After being tested, the system meets the requirement of the users.展开更多
Advancements in the internet technology triggered a line of developments in the field of marketing. As an alternative to the conventional shopping, online shopping over the internet has gained substantial share of ret...Advancements in the internet technology triggered a line of developments in the field of marketing. As an alternative to the conventional shopping, online shopping over the internet has gained substantial share of retail market. Customers get used to this new shopping venue and nowadays prefer it more and more according to the researchers, ten percent of the global population now uses internet for shopping. In this research, the author explored the relationship between the security measures implemented by a company, very active in the online shopping domain, and the customer trust and loyalty on the online services provided by this company. Findings of this research are based on survey data analyzed in SPSS. This research supports the existence of a relationship between the security of a company's website and customer trust and loyalty on the online services of this company When the perception of security measures improves, customer trust and loyalty increases accordingly展开更多
The online shopping has changed people's traditional mode of shopping. With more and more customers participate in online shopping, and the online shopping service providers need to improve the quality of service to ...The online shopping has changed people's traditional mode of shopping. With more and more customers participate in online shopping, and the online shopping service providers need to improve the quality of service to attract customers to improve customer satisfaction. Based on SERVQUAL model, this paper explores the association between various dimensions of service quality of the web-based shopping and customer satisfaction and service loyalty, and gives an analysis of the five dimensions of quality of service in the context of online shopping, the relationship between service quality and customer satisfaction and loyalty, and thus providing the reference for online shopping service.展开更多
Electronic commerce in China underwent a sea change in recent years. More and more people are accustomed to shopping online. Improving customer satisfaction of online shopping is gaining signification for business to ...Electronic commerce in China underwent a sea change in recent years. More and more people are accustomed to shopping online. Improving customer satisfaction of online shopping is gaining signification for business to gain long-term customers and achieve their goals. Based on and enlightened by the traditional custom satisfaction model, we built a model especially for online shopping in China. Wc took samples from undergraduates in Shanghai and gained real data by sending out questionnaire and conducting survey both online and on the spot. Taking advantage of the SPSS19.0 with PLS plugin and SEM-PLS analysis method, we tested and proved some relations that we put foreward in the hypothesis. The value of our investigation and this paper lies in providing some enlightening perspectives for firms doing online business, which hopefully can help them improve costumer satisfaction and achieve firm goals.展开更多
Network has not only become a habit and lifestyle for university student, but also brought all sorts of ethical misconducts and ethical issues in society. Based on the analysis of college students' frustrations, this...Network has not only become a habit and lifestyle for university student, but also brought all sorts of ethical misconducts and ethical issues in society. Based on the analysis of college students' frustrations, this paper explores the causes of network behavior anomie for college students, which mainly include: dissatisfaction in real communication, game addiction to the network, craving online pornography, and hooking on online shopping. In addition, it also investigates the ways to wipe out mental frustration in such a cyber era. These ways mainly are to strenzthen online education and management, to make psychological counseling, and to carry on frustration education.展开更多
The rapid growth oflnternet technology development has made Chinese consumers search for products over the Internet and purchase products or services from Web-retailers. E-commerce is growing to represent an increasin...The rapid growth oflnternet technology development has made Chinese consumers search for products over the Internet and purchase products or services from Web-retailers. E-commerce is growing to represent an increasing share of overall sale avenue, and online shopping is expected to continue growing for foreseeable future. As such, it is vital to identify the performance of shopping online and investigate the effects that shopping online has on e-commerce.The methods used in this study are consulting some authentic materials and looking into some cases in point. It is found that shopping online has so many disadvantages, such as credit crisis, the insecurity of e-bank, express problem, a series of relevant law problems, limited payment options and so on.Because of these limitations, shopping online has interfered with e-commerce. Overall, shopping online is more or less a bar to e-commerce.展开更多
Along with the rapid development of modem China economy, some new business modes and sale areas continuously emerge in markets. For example with the continuous popularity of consumer online shopping, rapid development...Along with the rapid development of modem China economy, some new business modes and sale areas continuously emerge in markets. For example with the continuous popularity of consumer online shopping, rapid development of TV shopping industry, compared with traditional store sales, in these special sale areas consumers' rights and interests are more likely to get harmed. From March 15, 2014, the newly revised "China consumer protection law" will formally implement cooling-off period legal system in special sale areas.2 Because it is a new system different from "obligatory compact principle" in traditional civil law, the scholars' theoretical research on cooling-off period system is still not mature enough. This paper discusses cooling-off period system from the theoretical level, puts forward the designation problem of cooling-off period system, discusses complete concepts of cooling-off period system, and puts forward its legal characteristics as a new consumer rights.展开更多
With the rapid economic development and the increasing speed and scale of grid construction, material procurement and management, cost control is facing new demands and challenges.This paper proposes on innovative man...With the rapid economic development and the increasing speed and scale of grid construction, material procurement and management, cost control is facing new demands and challenges.This paper proposes on innovative management and forecasting methods, from inventory management and demand forecasting perspective supplies,through these two key nodes in-depth research and analysis, this paper provides a theoretical support for the realization of effective materials management.展开更多
In recent years, the development of electronic commerce has led to the creation of many new and interesting business models for intemet-based buying, and online group-buying has become an effective form of it. Online ...In recent years, the development of electronic commerce has led to the creation of many new and interesting business models for intemet-based buying, and online group-buying has become an effective form of it. Online group-buying is a model in which consumers collaborate and purchase a good at a discounted price. The purpose of this study is to examine the effect of reputation, price and service on purchasing intention through mediator which is perceived risk. To empirically test the proposed model, a survey was conducted and 140 samples were collected. The result of this study shows price has a significant effect on purchasing intention through perceived risk. This result also shows service and reputation have an insignificant relationship with perceived risk. Therefore, online group-buying retailers should not only focus on making money from the business but also consider how to keep consumers for future business.展开更多
In the global supply chain in a setting characterized by exchange rate uncertainties,it is quite necessary to focus on comparative research trying to find out which kind of purchasing strategy is better in different s...In the global supply chain in a setting characterized by exchange rate uncertainties,it is quite necessary to focus on comparative research trying to find out which kind of purchasing strategy is better in different situations.The two common global purchasing strategies,risk sharing(RS)and quantity flexibility(QF),are selected to be compared.Using a real-options approach,the valuation models of RS and QF purchasing contracts are established.By means of binomial lattice technique,numerical simulation and sensitivity analysis of two stochastic dynamic programs are presented.The effects on expected discounted value by changing relative parameters are described clearly.Based on comparative analysis,it is concluded that the QF purchasing strategy is better than that of the RS especially where great volatility exists for exchange rate processes in the global supply chain.展开更多
In the present study,we aimed to survey whether Shanghai residents were willing to buy prescription drugs online.This study randomly surveyed the influence factors of Shanghai residents of different age,educational ba...In the present study,we aimed to survey whether Shanghai residents were willing to buy prescription drugs online.This study randomly surveyed the influence factors of Shanghai residents of different age,educational background,income,and occupation in the form of online questionnaires about whether they would buy prescription drugs online.Age had a significant effect on the awareness rate of online prescription drug purchases.There was no significant difference between the awareness rate of online prescription drug purchase and education,“whether the respondents are practitioners in pharmaceutical industry or not”and monthly income.Age and monthly income were related to the willingness of online prescription drug purchases.“Whether the respondents are practitioners in pharmaceutical industry or not”was not correlated with the willingness of online prescription drug purchases.It is necessary to strengthen the popularity of online drug stores and online prescription drug purchases and reduce consumers‟expenses on the above-mentioned drugs.展开更多
Inferring gene regulatory networks (GRNs) is a challenging task in Bioinformatics. In this paper, an algorithm, PCHMS, is introduced to infer GRNs. This method applies the path consistency (PC) algorithm based on ...Inferring gene regulatory networks (GRNs) is a challenging task in Bioinformatics. In this paper, an algorithm, PCHMS, is introduced to infer GRNs. This method applies the path consistency (PC) algorithm based on conditional mutual information test (PCA-CMI). In the PC-based algorithms the separator set is determined to detect the dependency between variables. The PCHMS algorithm attempts to select the set in the smart way. For this purpose, the edges of resulted skeleton are directed based on PC algorithm direction rule and mutual information test (MIT) score. Then the separator set is selected according to the directed network by considering a suitable sequential order of genes. The effectiveness of this method is benchmarked through several networks from the DREAM challenge and the widely used SOS DNA repair network of Escherichia coll. Results show that applying the PCHMS algorithm improves the precision of learning the structure of the GRNs in comparison with current popular approaches.展开更多
基金Project (Nos. 50505044 and 70472061) supported by the National Natural Science Foundation of China
文摘Online shopping has already become the new mode that a lot of customers try to adopt. At the same time, the online shopping could not be successfully completed without logistics service. Logistics service quality (LSQ) has significant impact on revenue and profitability. This paper presents the issue from the perspective of the customer, and explores the initial factors of LSQ based on the online shopping through in-depth interview and the Delphi method. The survey uses a standard 7-point Likert-type scale to measure the LSQ. Empirical research results are shown in detail to confirm seven LSQ dimensions with Chinese characteristics, including timeliness quality, personal contact quality, order quality, order discrepancy handling, order condition and convenience. Statistical analyses of the investigation were conducted to test the reliability and validity of the LSQ evaluation model.
文摘Customer loyalty of B2C e-commerce is studied by testing the hypotheses on five latent variables using the structural equation modeling method. After correcting model, online store image is obviously fundamental basis on expectations of shopping online, experience of shopping online, customer satisfaction and customer loyalty between which there are seven positive relationships accepted in the AMOS model. The results provide scientific evidence for B2C e-commerce.
文摘The paper puts forward a kind of online shopping system based on ASP. NET technology, including the establishment of data- base anti the design of the front web pages. The system uses Microsoft ASP. NEF as development platform, C as the server language, and Microsoft Visual Studio 2008 as the development tool. ADO. NET is used to connect with SQL SERVER 2000 database through the data- base controls. A variety of server controls are used to create the ASP. NET page to implonent the syste^n functions. The syston is designed in 3-Layer application which includes Presentation Layer (PL), Busi- ness Logic Layer (BLL) and Data Access Layer (DAL). The operation of the database is in DAL, the logic fimction is in BLL. So the amotunt of work in the development, the difficulty of system maintenance and the upgrading can be reduced. After being tested, the system meets the requirement of the users.
文摘Advancements in the internet technology triggered a line of developments in the field of marketing. As an alternative to the conventional shopping, online shopping over the internet has gained substantial share of retail market. Customers get used to this new shopping venue and nowadays prefer it more and more according to the researchers, ten percent of the global population now uses internet for shopping. In this research, the author explored the relationship between the security measures implemented by a company, very active in the online shopping domain, and the customer trust and loyalty on the online services provided by this company. Findings of this research are based on survey data analyzed in SPSS. This research supports the existence of a relationship between the security of a company's website and customer trust and loyalty on the online services of this company When the perception of security measures improves, customer trust and loyalty increases accordingly
基金Acknowledgement This article was financially supported by the Fund of National Natural Science Foundation project: "Mass consumer service failures and remedial mechanisms" (Grant NO. 70872083).
文摘The online shopping has changed people's traditional mode of shopping. With more and more customers participate in online shopping, and the online shopping service providers need to improve the quality of service to attract customers to improve customer satisfaction. Based on SERVQUAL model, this paper explores the association between various dimensions of service quality of the web-based shopping and customer satisfaction and service loyalty, and gives an analysis of the five dimensions of quality of service in the context of online shopping, the relationship between service quality and customer satisfaction and loyalty, and thus providing the reference for online shopping service.
文摘Electronic commerce in China underwent a sea change in recent years. More and more people are accustomed to shopping online. Improving customer satisfaction of online shopping is gaining signification for business to gain long-term customers and achieve their goals. Based on and enlightened by the traditional custom satisfaction model, we built a model especially for online shopping in China. Wc took samples from undergraduates in Shanghai and gained real data by sending out questionnaire and conducting survey both online and on the spot. Taking advantage of the SPSS19.0 with PLS plugin and SEM-PLS analysis method, we tested and proved some relations that we put foreward in the hypothesis. The value of our investigation and this paper lies in providing some enlightening perspectives for firms doing online business, which hopefully can help them improve costumer satisfaction and achieve firm goals.
文摘Network has not only become a habit and lifestyle for university student, but also brought all sorts of ethical misconducts and ethical issues in society. Based on the analysis of college students' frustrations, this paper explores the causes of network behavior anomie for college students, which mainly include: dissatisfaction in real communication, game addiction to the network, craving online pornography, and hooking on online shopping. In addition, it also investigates the ways to wipe out mental frustration in such a cyber era. These ways mainly are to strenzthen online education and management, to make psychological counseling, and to carry on frustration education.
文摘The rapid growth oflnternet technology development has made Chinese consumers search for products over the Internet and purchase products or services from Web-retailers. E-commerce is growing to represent an increasing share of overall sale avenue, and online shopping is expected to continue growing for foreseeable future. As such, it is vital to identify the performance of shopping online and investigate the effects that shopping online has on e-commerce.The methods used in this study are consulting some authentic materials and looking into some cases in point. It is found that shopping online has so many disadvantages, such as credit crisis, the insecurity of e-bank, express problem, a series of relevant law problems, limited payment options and so on.Because of these limitations, shopping online has interfered with e-commerce. Overall, shopping online is more or less a bar to e-commerce.
文摘Along with the rapid development of modem China economy, some new business modes and sale areas continuously emerge in markets. For example with the continuous popularity of consumer online shopping, rapid development of TV shopping industry, compared with traditional store sales, in these special sale areas consumers' rights and interests are more likely to get harmed. From March 15, 2014, the newly revised "China consumer protection law" will formally implement cooling-off period legal system in special sale areas.2 Because it is a new system different from "obligatory compact principle" in traditional civil law, the scholars' theoretical research on cooling-off period system is still not mature enough. This paper discusses cooling-off period system from the theoretical level, puts forward the designation problem of cooling-off period system, discusses complete concepts of cooling-off period system, and puts forward its legal characteristics as a new consumer rights.
文摘With the rapid economic development and the increasing speed and scale of grid construction, material procurement and management, cost control is facing new demands and challenges.This paper proposes on innovative management and forecasting methods, from inventory management and demand forecasting perspective supplies,through these two key nodes in-depth research and analysis, this paper provides a theoretical support for the realization of effective materials management.
文摘In recent years, the development of electronic commerce has led to the creation of many new and interesting business models for intemet-based buying, and online group-buying has become an effective form of it. Online group-buying is a model in which consumers collaborate and purchase a good at a discounted price. The purpose of this study is to examine the effect of reputation, price and service on purchasing intention through mediator which is perceived risk. To empirically test the proposed model, a survey was conducted and 140 samples were collected. The result of this study shows price has a significant effect on purchasing intention through perceived risk. This result also shows service and reputation have an insignificant relationship with perceived risk. Therefore, online group-buying retailers should not only focus on making money from the business but also consider how to keep consumers for future business.
基金The National Key Technology R&D Program of China during the 11th Five-Year Plan Period(No.2006BAH02A06)CSC(China Scholarship Council)Scholarship Program for Graduate Student Studying Abroad 2007
文摘In the global supply chain in a setting characterized by exchange rate uncertainties,it is quite necessary to focus on comparative research trying to find out which kind of purchasing strategy is better in different situations.The two common global purchasing strategies,risk sharing(RS)and quantity flexibility(QF),are selected to be compared.Using a real-options approach,the valuation models of RS and QF purchasing contracts are established.By means of binomial lattice technique,numerical simulation and sensitivity analysis of two stochastic dynamic programs are presented.The effects on expected discounted value by changing relative parameters are described clearly.Based on comparative analysis,it is concluded that the QF purchasing strategy is better than that of the RS especially where great volatility exists for exchange rate processes in the global supply chain.
文摘In the present study,we aimed to survey whether Shanghai residents were willing to buy prescription drugs online.This study randomly surveyed the influence factors of Shanghai residents of different age,educational background,income,and occupation in the form of online questionnaires about whether they would buy prescription drugs online.Age had a significant effect on the awareness rate of online prescription drug purchases.There was no significant difference between the awareness rate of online prescription drug purchase and education,“whether the respondents are practitioners in pharmaceutical industry or not”and monthly income.Age and monthly income were related to the willingness of online prescription drug purchases.“Whether the respondents are practitioners in pharmaceutical industry or not”was not correlated with the willingness of online prescription drug purchases.It is necessary to strengthen the popularity of online drug stores and online prescription drug purchases and reduce consumers‟expenses on the above-mentioned drugs.
文摘Inferring gene regulatory networks (GRNs) is a challenging task in Bioinformatics. In this paper, an algorithm, PCHMS, is introduced to infer GRNs. This method applies the path consistency (PC) algorithm based on conditional mutual information test (PCA-CMI). In the PC-based algorithms the separator set is determined to detect the dependency between variables. The PCHMS algorithm attempts to select the set in the smart way. For this purpose, the edges of resulted skeleton are directed based on PC algorithm direction rule and mutual information test (MIT) score. Then the separator set is selected according to the directed network by considering a suitable sequential order of genes. The effectiveness of this method is benchmarked through several networks from the DREAM challenge and the widely used SOS DNA repair network of Escherichia coll. Results show that applying the PCHMS algorithm improves the precision of learning the structure of the GRNs in comparison with current popular approaches.