Exploratory study of logistics service quality scale based on online shopping malls

Online shopping has already become the new mode that a lot of customers try to adopt. At the same time, the online shopping could not be successfully completed without logistics service. Logistics service quality (LSQ) has significant impact on revenue and profitability. This paper presents the issue from the perspective of the customer, and explores the initial factors of LSQ based on the online shopping through in-depth interview and the Delphi method. The survey uses a standard 7-point Likert-type scale to measure the LSQ. Empirical research results are shown in detail to confirm seven LSQ dimensions with Chinese characteristics, including timeliness quality, personal contact quality, order quality, order discrepancy handling, order condition and convenience. Statistical analyses of the investigation were conducted to test the reliability and validity of the LSQ evaluation model.

Service Quality Measurement and Competition Strategy Analysis of Online Shopping

E-Commerce refers to such business behavior as conducting trades on a virtual network through the Internet.The core elements contributing to the success of online stores include not only the web-based presentation and the low-price strategy but the quality of online service as well.Importance-Performance Analysis is a method frequently used to evaluate performance and analyze competition strategies.Using IPA,this study analyzed and investigated the service quality of the online shopping of a case company and proposed 10 indexes to measure the service quality of online shopping.a number of suggestions on competition strategies were provided for the case company to improve its competition strategies.

Research based on the Web Shopping service Quality and Customer Satisfaction and Loyalty

The online shopping has changed people＇s traditional mode of shopping. With more and more customers participate in online shopping, and the online shopping service providers need to improve the quality of service to attract customers to improve customer satisfaction. Based on SERVQUAL model, this paper explores the association between various dimensions of service quality of the web-based shopping and customer satisfaction and service loyalty, and gives an analysis of the five dimensions of quality of service in the context of online shopping, the relationship between service quality and customer satisfaction and loyalty, and thus providing the reference for online shopping service.

Research on the One-Stop Information Service Model for University Library

Following the advent of and continuous progress of technology,computer network and information management have gradually being incorporated into the daily operation and management of university libraries all around the world.The service system of university libraries has also transformed from the conventional reference consulting model into a knowledge-based service model.This transformation has improved the professionalism and individualism of university libraries.Therefore,establishing a competent one-stop information service model has significant and important values.In this work,we analyzed the basic functionalities and the feasibility of one-stop information service model for university libraries.We also discussed in details the construction methodology for different modes,for reference only.

基于Web Service的网上购物系统的设计与实现

为了提高网上购物中网店与顾客之间的互动,与移动平台相结合,设计了基于Web Service的网上购物系统.该系统以Oracle为数据库服务器,以Struts2框架为设计模式,引入新一代Java Web服务引擎XFire插件,在Java EE应用中发布和使用Web服务,通过与移动短信平台的对接,满足了系统的跨平台通信.从客户确认网购到客户接收商品过程中的每一个环节,都通过短信进行提醒.考虑到终端客户购物的多样性,实现了会员用户在线购物和非注册用户电话购物的混合购物模式.实践证明,该购物系统具有良好的互动性、灵活性和扩展性,满足了网上购物安全性的需求.

基于Mystery Shopping的公共图书馆服务质量评估

解析Mystery Shopping评估检测法,研究威尔士公共图书馆服务质量评估Mystery Shopping项目,揭示该项目对国内公共图书馆服务质量评估的启示。

威尔士图书馆Mystery Shopping服务评估研究

介绍威尔士图书馆神秘用户检测项目的问卷设计和评估方式,分析图书馆运用神秘用户检测进行服务质量评估的必要性,对国内图书馆服务质量工作提供借鉴。

FULL-CHAIN CROSS-BORDER LOGISTICS SOLUTIONS Courier service providers are facing daunting challenges to optimize international transportation

Customers shopping on cross-border e-commerce platforms often encounter problems such as delays,inability to track international transportation and customs clearance status,and even missing parcels.Complaints about such problems can affect the earnings and credit ratings of e-commerce businesses engaged in cross-border selling.

Smart Location-Based Mobile Shopping Android Application

In the paper, a smart location-based mobile shopping application for Android devices is proposed. The Geo-position of the user’s mobile device is utilized to produce location information in shopping application (SAGO). The flow of the application is that user searches a product, and then SAGO identifies the location and searches the product on the closest electronic local stores. The idea is to get the prices from each local store with in stock information and smartly listed product list. With the proposed smart filtering algorithm, mobile shopping application achieves precise and minimum error based on searching and listing results.

Performance Analyses of Production Inventory Systems Considering Service Time and Product Returns of Online Shopping

This paper considers a production inventory system with service time and product returns, dependent on the characteristics of online shopping beliaviors. The customers arrive according to a Poisson process, in which the arriving customer requires an item in the inventory, as well as a server service that the service time is exponentially distributed. Moreover, there is one production facility to produce items according to (s, S) policy, and the production time also follows an exponential (listribution. In the beginning, the stationary joint distribution is obtained in the product form for the queue length and the on-hand inventory level. Additionally, the resulting distribution is applied to derive some performance measures, which can be adopted to numerically calculate the optimal (s, S) policy. Finally, numerical analyses are processed to investigate the effects of some system parameters on the performance measures. The numerical results clearly indicate that the product return rate has a significantly monotonic effect on the optimal policy and optimal cost.

浅析Pet Shop应用案例

Pet Shop是微软公司提供的一个基于.Net环境下的企业应用案例,它旨在显示开发要遵循效率的原则。通过从对该体系结构的安装部署、程序体系结构、应用程序数据模型、数据库结构,缓存特性等方面的剖析进而来说明Pet Shop所代表的体系结构能够提供出更灵活的解决方案、应用程序能够更加容易地进行自定义,更加有效率来适应业务模型中的变化。

考虑渠道结构的竞争性网购供应链产品-延保联合定价策略

本文考虑网络商店销售由两个竞争性制造商生产的同类但具有差异化的替代性产品,在网络商店提供延保的服务模式下分别针对RO/MO/PO三种典型渠道结构构建产品-延保决策模型,分析了制造商之间,以及制造商与网络商店之间的互动决策。研究结果表明,各渠道结构下供应链均存在唯一的均衡,使供应链系统中各参与者的利润同时实现最大化;当制造商之间的竞争强度处于中等及以下水平时,RO渠道结构有利于系统各参与者;当竞争强度处于中高水平区间时,采用MO渠道结构会拉大制造商之间的绩效差距;当竞争强度较高时,采用RO渠道结构有助于提升两个制造商的利润,但更高的竞争强度更有利于网络商店且在高强度区间内的竞争波动对零售商和制造商的影响并非线性,即存在具有区间依赖和强度差异特性的影响。此外,较高的平台佣金率并非总有利于网络商店,反而可能影响其销售渠道选择;消费群体延保服务质量敏感性存在差异,该差异决定相应消费群体的延保购买率上限且延保服务质量成为影响高端群体延保购买率的重要因素。

经编车间高级计划排程系统及调度算法

多品种、小批量、订单化生产已成为纺织行业新常态,为解决现有管理模式与大规模柔性定制管理之间的矛盾,提出基于微服务架构的高级计划与排程(APS)系统,建立APS系统架构体系和功能模块,并基于APS系统的生产计划与调度运行机制,构建考虑最大完工时间和原料更换次数的多目标经编车间调度模型,采用非支配排序遗传算法(NSGA-Ⅱ)加以优化。结果表明:提出的APS系统能够有效地提高经编车间的生产效率,降低生产成本,缩短生产周期和交货期,满足客户需求和市场变化,为纺织生产企业的数字化升级提供了一种可行的解决方案。

A ONE-STOP LOGISTIC SERVICES FRAMEWORK SUPPORTING GLOBAL SUPPLY CHAIN COLLABORATION

A global enterprise must continuously improve the efficiency of logistic operations between supply chain collaborators. Integrating logistic services, resources, and necessary information flows in the supply chain to ensure efficiency and efficacy is critically important to these companies. Global logistic service companies face challenges from their clients to provide logistic services that are cost effective, accurate, and seamlessly integrate material, information and cash flows. In this research, an improved framework for one-stop logistic services is systematically designed, analyzed, and evaluated. The one-stop logistic service framework, defmed in four models, is developed to provide enterprises with integrated and comprehensive services within the global supply chain context. The levels of service importance are assessed using a four categories questionnaire. This research provides a case study of the implementation of one-stop logistic services in the distribution industry and demonstrates the framework operating under different demand conditions. Finally, system dynamics causal evaluation is used to evaluate the advantages of the logistic service framework.

MAP校园VR购物平台的情感化设计研究

文章以MAP校园虚拟购物平台的200名新老用户为研究对象,采用问卷调查及访谈的方式,对VR购物场景与传统购物场景进行对比,并探讨了情感化设计在MAP校园VR平台中的应用。结果表明,VR购物场景在用户满意度、娱乐性和交互体验感方面有明显优势;情感化设计可提升产品吸引力,增加用户参与度与忠诚度;情感化设计改进需要考虑小众群体需求,通过个性化设计满足不同用户情感和需求。

服务设计思维下的虚拟试衣间设计

虚拟试衣间技术在零售领域迎来快速发展,为提升用户购物体验提供了新的可能性。文章分析了该技术的现状、应用及存在的问题,并运用服务设计思维来提升用户购物的便利性与满意度。通过调查不同用户群体需求,运用服务设计工具,明确虚拟试衣场景的关键触点和痛点,结合服务蓝图和商业模式画布,梳理虚拟试衣间服务流程。基于以上分析,设计了一款虚拟试衣产品,该产品融入了虚拟现实技术,具体包括试衣镜、交互界面和光学捕捉技术,以提供真实感的试衣体验。该产品简化了选购流程,减少了购物痛点,使购物更加便利、有趣且高效。未来的虚拟试衣产品将与其他渠道共同构建无缝的线上线下购物体验,通过大数据分析用户消费习惯,实现更贴近需求的优质购物体验。

检索增强生成技术在媒体融合AI场景中的应用探讨

本研究的主要目的是探讨检索增强生成(RAG,Retrieval-augmented Generation)技术在媒体融合AI场景中的应用。RAG技术通过检索外部知识库来指导大模型的输出,提高生成内容的准确性、多样性和时效性。本文探讨了RAG技术的原理和优化方案,以及在媒体知识库、大模型在线客服、内容创作辅助、媒体电商AI导购等媒体融合场景中的应用。

网购供应链网络均衡模型研究

本文假设网络零售商和消费者之间商品流既可以通过顾客自提的方式实现,也可以通过快递服务的方式实现,建立了电子商务环境下的网购供应链网络均衡模型,网络中包含四级决策主体,分别是:制造商、网络零售商、快递服务商和消费者。在分析快递服务商的竞争行为的基础上,得到了基于变分不等式的竞争均衡条件。并指出网购消费者的决策行为与一般购物行为存在差异,即网购消费者的决策准则是基于商品价格、快递服务价格和物流配送时间等因素的综合成本函数。综合各级决策者的均衡条件,定义了网购供应链网络系统的整体均衡条件,并给出了经济解释。最后给出算例。

数字孪生车间信息物理融合理论与技术

数字孪生车间作为实现制造物理世界和信息世界智能互联与交互融合的一种潜在的有效途径,近期被国内外相关领域学术界和企业界高度关注。基于前期对数字孪生车间的概念、系统组成、运行机制、特点和关键技术等研究,设计了数字孪生车间的参考系统架构,并从数字孪生车间4个主要系统组成(物理车间、虚拟车间、车间孪生数据、车间服务系统)的角度出发,分别对物理车间异构要素融合、虚拟车间多维模型融合、车间物理—信息数据融合、车间服务/应用融合等关键问题进行了研究分析。从物理融合、模型融合、数据融合和服务融合4个维度,系统地探讨了实现数字孪生车间信息物理融合的基础理论与关键技术,为企业实践数字孪生车间提供了参考。

服务便利理论在零售企业的应用——消费者购物过程中的便利需求分析

消费者在购物的不同阶段会产生不同的便利需求,便利需求可分为购前便利、购中便利、交易便利和购后便利,每种便利类型都有其不同的内涵和侧重点。本文运用服务便利理论对消费者购物过程中的便利需求进行了分析,讨论了零售企业满足消费者便利需求的主要措施,并通过解析案例的方法归纳了零售企业满足消费者便利需求的实践方法。