The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important se...The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important sectors that plays key role for grasping developed condition is banking sector. Banks like other institutions also look for augmenting their profits and increasing their strength by expansion. The designing of bank must involve selection of those that have sufficient success potential. Hence, from several factors of success, the following three criteria factors have been： selected-customer satisfied, one dimensional, and product fully functional. These factors offers three question multi criteria group extracted from a 16 norms. Also, three criteria factors have been studied over a period of five years and important criteria for evaluating the norms. The Analytical Hierarchy Process （AHP） has been employed to calculate the success potential of each norm. The empirical data comprises the longitudinal survey of the agricultural banking of the Semnan province. The paper, also, finds that product fully functional is placed as the first priority.展开更多
Today, service science provides the authors with a new paradigm, as well as new values, which are able to be co-createa through the supportive efforts of people, facilitated by advanced technologies. Thus, the author,...Today, service science provides the authors with a new paradigm, as well as new values, which are able to be co-createa through the supportive efforts of people, facilitated by advanced technologies. Thus, the author, believing that analyzing and interpreting the characteristics and the properties of service science is significant, proves the effectiveness and validity of Dominant AHP as a measuring method of economic and service values in this paper.展开更多
As a mega-city constrained by resources and the environment, Beijing has developed a leading service sector, and it is necessary to evaluate the service sector circular economy in this major global city. Here, we esta...As a mega-city constrained by resources and the environment, Beijing has developed a leading service sector, and it is necessary to evaluate the service sector circular economy in this major global city. Here, we estab- lish an indicator system including internal subsystem （economic production, resources consumption, waste emis- sions, and waste recycling）, external subsystem （industry correlation） and mutualistic subsystem （society devel- opment）, and use AHP modeling to evaluate the period from 2000 to 2013. We found that the development of the service sector circular economy in Beijing experienced an increase from 2000 to 2008, then a decrease from 2009 to 2013. This change mainly resulted from the decrease in Beijing＇s GDP following the international financial crisis in 2008. The internal subsystem greatly influences the service sector circular economy：synthetic weight of eco- nomic production, resource consumption, waste emissions and waste recycling was 0.367,0.136,0.136 and 0.075, respectively. Within the external subsystem, industrial correlation has a weak connection with Beijing＇s service sector circular economy with asynthetic weight of 0.143, this result illustrates that the development of the service sector circular economy has an intimate relationship with other cities or provinces around Beijing, such as Tianjin and Hebei. As are presentative of the mutualistic subsystem, society development has a positive nexus with the service sector circular economy with asynthetic weight of 0.143, proving that the development of the service sector circular economy can improve the service sector employment ratio in Beijing. We conclude with some suggestions on how to develop the service sector circular economy in Beijing.展开更多
文摘The aim of the article is to determine the extent to which customer satisfaction＇s in the e-banking in Semnan area had organizational and customer readiness for developing their services. One of the most important sectors that plays key role for grasping developed condition is banking sector. Banks like other institutions also look for augmenting their profits and increasing their strength by expansion. The designing of bank must involve selection of those that have sufficient success potential. Hence, from several factors of success, the following three criteria factors have been： selected-customer satisfied, one dimensional, and product fully functional. These factors offers three question multi criteria group extracted from a 16 norms. Also, three criteria factors have been studied over a period of five years and important criteria for evaluating the norms. The Analytical Hierarchy Process （AHP） has been employed to calculate the success potential of each norm. The empirical data comprises the longitudinal survey of the agricultural banking of the Semnan province. The paper, also, finds that product fully functional is placed as the first priority.
文摘Today, service science provides the authors with a new paradigm, as well as new values, which are able to be co-createa through the supportive efforts of people, facilitated by advanced technologies. Thus, the author, believing that analyzing and interpreting the characteristics and the properties of service science is significant, proves the effectiveness and validity of Dominant AHP as a measuring method of economic and service values in this paper.
基金The Educational Committee Foundation of Beijing(sm201410005006JJ104001201501)the Ri-Xin Talent Project of Beijing University of Technology(033000514116001)
文摘As a mega-city constrained by resources and the environment, Beijing has developed a leading service sector, and it is necessary to evaluate the service sector circular economy in this major global city. Here, we estab- lish an indicator system including internal subsystem （economic production, resources consumption, waste emis- sions, and waste recycling）, external subsystem （industry correlation） and mutualistic subsystem （society devel- opment）, and use AHP modeling to evaluate the period from 2000 to 2013. We found that the development of the service sector circular economy in Beijing experienced an increase from 2000 to 2008, then a decrease from 2009 to 2013. This change mainly resulted from the decrease in Beijing＇s GDP following the international financial crisis in 2008. The internal subsystem greatly influences the service sector circular economy：synthetic weight of eco- nomic production, resource consumption, waste emissions and waste recycling was 0.367,0.136,0.136 and 0.075, respectively. Within the external subsystem, industrial correlation has a weak connection with Beijing＇s service sector circular economy with asynthetic weight of 0.143, this result illustrates that the development of the service sector circular economy has an intimate relationship with other cities or provinces around Beijing, such as Tianjin and Hebei. As are presentative of the mutualistic subsystem, society development has a positive nexus with the service sector circular economy with asynthetic weight of 0.143, proving that the development of the service sector circular economy can improve the service sector employment ratio in Beijing. We conclude with some suggestions on how to develop the service sector circular economy in Beijing.
