中国油服业转型:从产业整合到治理方式现代化——三大国有石油公司油服业务管理改革探索

中国石油、中国石化、中国海油三大国有石油集团在核心业务相继上市后,先后对各自的油服业务进行了整合。中国海油领先一步实现对存续业务的优化整合和独立上市。中国石油于2008年对油服板块进行业务整合和专业化重组,形成了"5+3+1"格局,但整合后的油服板块仍然采用分级行政职能管理模式,未能确立油服公司独立人格,难以摆脱"以有限权利,承担无限责任"的局面。中国石化的改革一波三折,直到2012年6月成立中石化石油工程技术服务公司,成为国内涵盖油气勘探开发全产业链的规模最大、业务链最为完整的法人实体,并谋求加快上市发展。三大公司油服业务效益差异巨大,反映了其业务结构、议价能力及统筹机制的差异,背后折射了公司治理结构的巨大差异。中国石油和中国石化对各自油服业务整合的不同,根源或许在于母公司定位及集团顶端设计的不同。两大集团油服业务的发展转型,表层是组织结构的调整,中间是产业结构的整合,核心是治理机制的转型,即企业治理和运营理念从计划经济向市场经济转变、资源配置手段从行政权力向市场机制转变。

成品油销售企业加油站汽服业务的实践与探索

近年来,面对我国汽车保有量的大幅增长,汽车后服务市场也步入了快速发展的阶段。面对巨大商机,成品油销售企业将发展加油站汽服业务作为实现非油品业务的“新引擎”,进行了积极的探索和实践。本文重点分析当前加油站汽服业务面临的新变化、存在的主要问题及未来发展需重点关注的几个方面。

推动汽服业务提升汽服网点整体业绩的措施

随着中国汽车保有量的提升与车龄的增长,汽车养护市场已经成为"新蓝海",汽服后市场存在巨大的增长空间。针对汽服网点发展中存在的寻找体验"难"、现场体验"乱"、客户体验"差"等问题,从多部门聚焦项目,加快建设进度;全区域引流客户,扩大会员基数;各角度换位思考,提高洗车效率;全过程闭环管理,实现价值导向;全方位赋能一线,保障洗车机稳定运行;打造品牌品质5个方面,有针对性地改进,初步实现构建汽服网络化、客户满意提升,打造优质品牌的目的。

广电有线网络发展现状与分析

0引言广电有线网络是广播电视舆论宣传的传输主渠道,是通达千家万户最普及的信息工具和最便捷的信息载体,是我国广播电视、文化、信息产业的重要组成部分。面对云计算、大数据、移动互联网和智能终端等新一代信息技术快速发展的新形势以及三网融合和行业转型发展的新格局,广电有线网络行业以科技进步和体制改革为动力,以下一代广播电视网(NGB)创新战略引领实践和发展,在支撑传统媒体与新媒体融合发展。

Method and supporting framework for business domain-oriented web service discovery

This paper proposes a new business domain-oriented web service discovery method and framework to solve the low precision results caused by UDDI （universal description,discovery and integration） syntactic discovery and the difficulty in selecting from among functionally equivalent web services.When requesting services,service clusters are extracted from concrete services in terms of functional requests; then, through business information properties consultation,the most suitable services are determined and finally bound to user requests.The whole process is transparent to users. This framework is also tested and supported through a prototype based on a travel domain,IPVita （intelligent platform of virtual travel agency）.

Evaluation on Service Function of Plain Forest Ecosystem in Northwest China

[Objective] The paper aimed to evaluate the plain forestry＇ service function in Northwest China.[Method] Based on general and representative investigations with county used as the minimum unit,evaluation on service function of plain forestry ecosystem in Northwest China was carried out by measuring the quality and quantity.[Result] In 2005,the plain forestry in Northwest China plays a profound role in water and soil conversation,carbon sequestration by vegetation and soil,oxygen release by plants,sulfur dioxide absorption and and so on.[Conclusion] This paper laid foundation for research on service function of plain forest ecosystem in Northwest China.

Web service based spatial forest information system using an open source software approach

For technical and other reasons there is a dilemma that data providers cannot find an appropriate way to redistribute spatial forest data and data users who need spatial data cannot access and integrate available forest resources information. To overcome this dilemma, this paper proposed a spatial forest information system based on Web service using an open source software approach. With Web service based architecture, the system can enable interoperability, integrate Web services from other application servers, reuse codes, and shorten the development time and cost. At the same time, it is possible to extend the local system to a regional or national spatial forest information system. The growth of Open Source Software （OSS） provides an alternative choice to proprietary software for operating systems, web servers, Web-based GIS applications and database management systems. Using open source software to develop spatial forest information systems can greatly reduce the cost while providing high performance and sharing spatial forest information. We chose open source software to build a prototype system for Xixia County, Henan Province, China. By integrating OSS packages Deegree and UMN MapServer which are compliant to the OGC open specifications, the prototype system enables users to access spatial forest information and travelling information of Xixia County which come from two different data servers via a standard Web browser and promotes spatial forest information sharing.

MULTI-CLASS TRAFFIC QOS ROUTING FOR LEO SATELLITE NETWORKS

Due to the diversified demands of quality of service（QoS） in volume multimedia application, QoS routings for multiservice are becoming a research hotspot in low earth orbit（LEO） satellite networks. A novel QoS satellite routing algorithm for multi-class traffic is proposed. The goal of the routing algorithm is to provide the distinct QoS for different traffic classes and improve the utilization of network resources. Traffic is classified into three classes and allocated priorities based on their QoS requirements, respectively. A priority queuing mechanism guarantees the algorithm to work better for high-priority classes. In order to control the congestion, a blocking probability analysis model is built up based on the Markov process theory. Finally, according to the classification link-cost metrics, routings for different classes are calculated with the distinct QoS requirments and the status of network resource. Simulations verify the performance of the routing algorithm at different time and in different regions, and results demonstrate that the algorithm has great advantages in terms of the average delay and the blocking probability. Meanwhile, the robustness issue is also discussed.

Business domain oriented AI planning for web service composition

In order to improve the effectiveness of the artificial intelligence （AI） planning based web service composition problem, a business domain oriented AI planning algorithm for web service composition is introduced. The algorithm uses the proposed business relation model to minimize the searching space and uses the proposed goal distance as a heuristic rule. Compared with other algorithms tackling web service composition such as AI planning, the proposed algorithm focuses not only on how to convert the web service composition problem to the AI planning problem, but also exerts its effort on how to apply the business feature of web service composition into planning in order to improve the effectiveness. The experiment shows the better performance of the proposed algorithm.

On the development of modern service industry under mismatched Blotto game of knowledge flow

In order to highlight and analyze the influence of heterogeneous knowledge flows to enterprises in the modern service industry,based on a review of the Colonel Blotto game,some presumptions such as the game's utility function are modified,and a mechanism to change tacit knowledge into explicit knowledge is constructed to carry out an analysis of a two-player knowledge flow management.The characteristics of the players' optimal reactions of knowledge flow management are studied,and the results bear evidence of the facts that a gap always exists under the spillover effect.Meanwhile,tacit knowledge seems more important to the development of enterprises than explicit knowledge.So it implies that the foremost task for the development of the modern service industry is to strengthen the settings and institutions for the flux of tacit knowledge and enterprise knowledge management.

Modeling and performance evaluation of QoS-aware job scheduling of computational grids

To achieve high quality of service （QoS） on computational grids, the QoS-aware job scheduling is investigated for a hierarchical decentralized grid architecture that consists of multilevel schedulers. An integrated QoS-aware job dispatching policy is proposed, which correlates priorities of incoming jobs used for job selecting at the local scheduler of the grid node with the job dispatching policies at the global scheduler for computational grids. The stochastic high-level Petri net （SHLPN） model of a two-level hierarchy computational grid architecture is presented, and a model refinement is made to reduce the complexity of the model solution. A performance analysis technique based on the SHLPN is proposed to investigate the QoS-aware job scheduling policy. Numerical results show that the QoS-aware job dispatching policy outperforms the QoS-unaware job dispatching policy in balancing the high-priority jobs, and thus enables priority-based QoS.

Strategies to Promote the Urban Tourism Competitiveness in Shenyang Based on Modern Service Industry Framework

By describing the status quo of tourism industry in Shenyang and by eval- uating and comparatively analyzing the tourism competitiveness in the four cities of Shenyang, Dalian, Changchuan and Harbin, this paper points out advantages and existing problems in tourism competitiveness of Shenyang and finally comes up with strategies to promote the competitiveness of tourism in Shenyang.

Measurement and Interpretation of Connectivity of Chinese Cities in World City Network,2010

This is an empirical paper that measures and interprets the position of Chinese cities in the world city network in 2010. Building on a specification of the world city network as a′interlocking network′in which business services firms play the crucial role in city network formation, information is gathered about the presence of global service firms in cities. This information is converted into data to provide the′service value′of a city for a firm′s provision of corporate services in a 526(cities)×175(firms) matrix. These data are then used as the input to the interlocking network model in order to measure cities′connectivity and its predominant geographical orientation. Here we focus on the position of some key Chinese cities in this regard, and discuss and interpret results in the context of the urban dimensions of the′opening up′of the Chinese economy.

China’s Service Sector towards 2035:Outlook,Strategic Position and Policy Advice

China is setting out on a new journey of building a modern socialist country in all respects after achieving moderate prosperity.Modern services are an important part of China’s economy,underpinning China’s development towards a great modern socialist country.Globalization,industrial development,urbanization,innovation and income growth will drive China’s service sector development.By 2035,the service sector will account for 60.98%and 59.12%of total value-added and employment,respectively,and labor productivity in the service sector will rise from 145,500 yuan/person in 2019 to 282,300 yuan/person.The Fifth Plenum of the 19th CPC Central Committee called for“basically achieving the vision of socialist modernization by 2035.”According to the CPC Central Committee’s overall arrangements for the 2035 vision,we must identify a clear strategic position and tasks for the development of modern services as a key element of the modern industrial system,enhance service sector competitiveness,and achieve service sector modernization.To achieve this strategic goal,we must promote digitalized,intelligent,platform-based,standardized,and quality-oriented service sector development.We must give play to the decisive role of the market and the macro-regulatory role of the government in spurring service innovation,industry integration and clustering,and service sector reform and openness.

Digital Transformation:Reshaping China’s Development Landscape

The Chinese economy is currently undergoing a digital transformation.New growth drivers are replacing old ones,creating a new development landscape.Countries with strong digital industries will be the first to reap the benefits of digitalization.For China,the transformation to a digital economy is both of inevitability and heterogeneity fueled by dual circulations.Crowded out from more skill-based digitalized sectors,less-skilled labor moves to less digitalized sectors.New capital,industries and technology clusters emerge as new drivers of manufacturing and service sector development.With its large domestic market and industrial competitiveness,China has fostered a new development landscape of“dual circulations”.

Analysis of services trade and employment in China by co-integration and causality

This article describes a study by co-integration test and Granger causality test on the relationships between China's services trades and employment using the data of services trade from the WTO website and the employment data from China Statistic Yearbook for the years from 1982 to 2003. Co-integration test showed that 1% increase in export value and import value of services created respectively 0.205% and 0.068 7% more job opportunities in the service sector. Both export and import of services impacted positively on employment in service industry, and export did more than import. However, in the short run, the impacts of services export and import on employment in service industry were both very small, though positive; and the impacts of employment in service industry on both export and import of services were very big, but not stable. Granger causality test indicated that employment in service industry was a Granger cause of services export. The findings highlight the importance of facilitating services import and reducing import barriers, and suggest that the competitiveness of China's labor- intensive services trade can be exploited to boost services export and help employment in service sector, and that the structure of services trade should be optimized by shifting from labor-intensive to knowledge-and technology-intensive services thus to enhance China's competitiveness of services export.

Digital Technology Empowers China's Service Sector Growth:Mechanism and Implementation Path

Digital technology is an instrument and vehicle for digital empowerment and the development of the digital economy.Digital applications in the service sector have spawned new business modes over recent years such as industrial internet platforms,new retail and online education,which have contributed to China s service sector growth and transition.With the help of digital technology,the service sector has maintained rapid growth,improved in terms of structure,quality and efficiency,increased public welfare,and enhanced indigenous innovation.In light of inadequate and uneven progress of digitalization and insufficient factor support and government incentives,we suggest that the government further advance digitalization development across the board,bolster factor support,and enhance policymaking.

Customer participation in the service encounter

This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechanism to participate in service delivery are analyzed. This study explores the relationship between service quality and service customer participation in the service encounter and the effect of customer participation on service providers＇ job stress. Finally, the management implications about customer participation in the service encounter from the findings are discussed.

E-Commerce Strategies for Chinese Clothing Enterprises

This paper studies the characteristics and consuming behaviors of the Chinese people. The difficulties in developing e-commerce for enterprises in China are discussed and the practical strategies suitable for China’s clothing enterprises are proposed.

Application of Structural Equation Modeling to Evaluate Service Quality of Sportswear Retailing

Structural Equation Modeling （SEM） used widely in sociology, economics and psychology is adopted. Based on data obtained from marketing research, and using statistical analysis software SPSSll. 0 and LISRELS. 7, Theory of Five Dimensions of service quality is proved to be suitable in sportswear retailing in China. It analyzes the relationship among five dimensions and puts them in order of importance as to service quality in sportswear retailing. Advices are given for sportswear retail companies to improve their .Service quality and enhance customer loyalty.