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中国服务行业实施六西格玛质量管理体系的创新路径探索
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作者 霍雅鑫 《人力资源管理》 2017年第7期65-66,共2页
在经济全球化的影响下,服务的质量成为企业之间竞争的关键。六西格玛质量管理体系,作为新兴的管理体系,被广泛的用在全球的服务行业,成为企业服务质量得以提高的重要工具。但是在我国的服务行业,该体系的运用才刚刚开始。因此,如何运用... 在经济全球化的影响下,服务的质量成为企业之间竞争的关键。六西格玛质量管理体系,作为新兴的管理体系,被广泛的用在全球的服务行业,成为企业服务质量得以提高的重要工具。但是在我国的服务行业,该体系的运用才刚刚开始。因此,如何运用好这一体系,是所有企业都在关注的问题。本文主要分析了该体系在我国服务行业的应用现状,并提出了一些实施策略。 展开更多
关键词 中国服务行业 六西格玛质量管理体系 创新
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财务共享中心费用报销业务流程构建——以中国境内共享服务行业为例 被引量:1
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作者 何凯霞 《新会计》 2021年第3期17-21,共5页
“共享”作为新经济渗透各个行业,共享经济的到来给财务领域带来了新的挑战和机遇。本文围绕中国境内共享服务行业财务共享中心的相关调查数据,对其费用报销业务流程进行分析,以拓展费用报销业务流程为手段,运用文献综述和调查研究相结... “共享”作为新经济渗透各个行业,共享经济的到来给财务领域带来了新的挑战和机遇。本文围绕中国境内共享服务行业财务共享中心的相关调查数据,对其费用报销业务流程进行分析,以拓展费用报销业务流程为手段,运用文献综述和调查研究相结合的方法,总结了现有业务流程的不足,提出在费用流程中应拓展更多的战略财务和预算控制等内容及流程,配合实施循环管理模式对其不断改进,持续推动财务共享中心费用报销业务流程向上向好发展,最终实现企业减本增效的目标。 展开更多
关键词 财务共享中心 费用报销业务 流程拓展 中国境内共享服务行业
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潜心探索 洞见未来 “医管家”推出《2014-2018中国医院后勤服务行业发展报告》
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《中国医院院长》 2019年第11期57-57,共1页
1992年,中共中央国务院发布《关于加快发展第三产业的决定》,明确提出后勤服务社会化这一课题。同年,国务院下发《关于深化医疗卫生体制改革的几点意见》,鼓励推行后勤工作和某些技术装备社会化服务。历经将近30年发展,中国医院后勤外... 1992年,中共中央国务院发布《关于加快发展第三产业的决定》,明确提出后勤服务社会化这一课题。同年,国务院下发《关于深化医疗卫生体制改革的几点意见》,鼓励推行后勤工作和某些技术装备社会化服务。历经将近30年发展,中国医院后勤外包服务已经成为一种产业。 展开更多
关键词 医院后勤服务 《2014-2018中国医院后勤服务行业发展报告》
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全球语言服务行业发展趋势研究(2009—2022)
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作者 张慧玉 俞晔娇 崔启亮 《山东外语教学》 北大核心 2023年第6期112-122,共11页
全球化、“一带一路”倡议、“人类命运共同体”价值观等背景为中国语言服务行业发展带来新的契机,而其对契机的把握与全球语言服务行业的发展趋势密不可分。本文基于专门行业研究机构卡门森斯2009—2022年间的权威行业数据,首先梳理全... 全球化、“一带一路”倡议、“人类命运共同体”价值观等背景为中国语言服务行业发展带来新的契机,而其对契机的把握与全球语言服务行业的发展趋势密不可分。本文基于专门行业研究机构卡门森斯2009—2022年间的权威行业数据,首先梳理全球语言服务行业市场整体的变化趋势,重点审视语言服务,尤其是语言技术的发展趋势,并以此为基础分析上述趋势对中国语言服务行业的启示,指出中国语言服务提供商应善于发现新需求,选择适合自身的发展策略,并与高校适度合作,培养符合语言服务行业需求的高端人才。 展开更多
关键词 全球语言服务行业 语言技术 翻译人才培养 中国语言服务行业
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中国移动通信行业市场结构分析及未来策略研究
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作者 秦传熙 刘志慧 黎静 《才智》 2009年第2期251-251,共1页
本文简要回顾了中国移动通信服务行业的发展历程,分析了中国移动通信行业现状,通过对双寡头垄断企业的竞争行为描述分析了未来行业应采取的竞争手段和方式。
关键词 中国移动通信服务行业 双寡头垄断 市场结构 未来策略
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Urban Water Supply Industry Marketization of China in View of Public Water Service and Water Resource Management
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作者 Wang Yining 1,2 1.Institute of Geographic Science and Natural Resources Research,CAS,Beijing 100101,China 2.Graduate School of the Chinese Academy of Sciences,Beijing 100049,China 《Chinese Journal of Population,Resources and Environment》 2010年第2期55-60,共6页
Started with the discussions on the value orientation of urban water supply industry marketization,the article points out that the current urban water supply industry marketization reform is inconsistent with the goal... Started with the discussions on the value orientation of urban water supply industry marketization,the article points out that the current urban water supply industry marketization reform is inconsistent with the goal of public water service equalization to some extent.The article also analyzes the problems emerged in urban water supply industry marketization reform and various rea-sons in view of efficiency and fairness.An efficiency and fairness oriented management model is built in this article to illustrate how the government should conciliate interests of various communities involved in the process of marketization reform of the urban water supply industry so as to actualize the coordination of efficiency and fairness.At the end,an assumption on urban water price is put forward to help achieve the public water service equalization. 展开更多
关键词 urban water supply industry MARKETIZATION public water service water resource management
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Expanding the US-China cooperation on service programs: New opportunities for both countries
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作者 William J. Lawrence SUN Wei-dong 《Chinese Business Review》 2010年第3期51-57,共7页
For years, the US and China have cooperated closely on manufacturing programs, which helps China become the world manufacturing center. While they both have gained much from the cooperation, there are also increasing ... For years, the US and China have cooperated closely on manufacturing programs, which helps China become the world manufacturing center. While they both have gained much from the cooperation, there are also increasing frictions, disputes, complains and dissatisfaction with each other because of the huge trade unbalance problem and other significant issues. The US is eager to expand export to China, but China seems hesitating to decide what to import from the US. This paper presents an analysis about the benefits of the US-China cooperation with a primary focus on the service sector, which remains a large and untapped opportunity for China. The goal of the paper is to explore a new route to relieve the trade balance issues as they separately impact both nations. While focusing on analyzing several immediate opportunities, the paper also investigates several new ideas that rest on technology as well as entrepreneurial development. 展开更多
关键词 the US-China trade balance service sector economy technology based communication
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高中音乐课程标准的多元文化理念
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作者 苏巨虎 《读与写(上旬)》 2019年第11期244-244,共1页
自新世纪以来,人们越来越发现文化多元化是一种具有普遍性的文化现象。它也属于多民族国家,广泛分布于社会阶层,地区之间,年龄之间,性别之间以及小群体之间。因此,文化的多样性实际上反映了文化层面人们的多样性和多样性。多元文化主义... 自新世纪以来,人们越来越发现文化多元化是一种具有普遍性的文化现象。它也属于多民族国家,广泛分布于社会阶层,地区之间,年龄之间,性别之间以及小群体之间。因此,文化的多样性实际上反映了文化层面人们的多样性和多样性。多元文化主义是一种人类价值观,它平等地对待文化差异,理性地面对文化冲突。音乐教育具有重要的文化功能。中小学音乐教育的目的不是为了培养音乐家,而是为了提高人们的文化素养。因此,虽然中小学音乐课程教授音乐知识和技能,但更重要的任务是培养学生的综合素质,创造学生的文化认同。 展开更多
关键词 中国移动通信服务行业 竞争 发展 战略调整
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Will the Service Sector Promote China’s Long-Term Employment Growth?
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作者 丁守海 许珊 《China Economist》 2015年第1期14-25,共12页
The coexistence of the slowing-down economy and the buoyant employment market has been the pattern in China in recent years, and the service sector has played an important role in this regard. This paper uses empirica... The coexistence of the slowing-down economy and the buoyant employment market has been the pattern in China in recent years, and the service sector has played an important role in this regard. This paper uses empirical analysis to prove that the service sector has a long-term mechanism to promote employment growth: first, the verification of the Baumol-Fuchs hypothesis shows that the income elasticity of demand for services in China is greater than 1. As the current development of the services is lagging behind, this sector has great development potential. Second, the revised employment equation shows that the employment elasticity of the service sector is much higher than that of the industrial sector, and its employment adhesiveness is stronger as well. The employment of the service sector can not only create more jobs for the national economy, but also help stabilize the job market. The employment pressure in China is mainly caused by migrant workers and college graduates. To solve the employment problems of these two groups, China has to promote the development of traditional services and speed up the upgrading of emerging services at the same time, and should neglect neither. This paper provides recommendations accordingly. 展开更多
关键词 service employment Baumol-Fuchs hypothesis employment elasticity
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A Descriptive-Correlation Research to Explain Potential of BPR
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作者 Mojtaba Pour Salimi 《Chinese Business Review》 2011年第7期516-525,共10页
Increases in consumer requirements for both product and service efficiency and effectiveness have resulted in business process reengineering (BPR). The re-engineering of business processes is concerned with fundamen... Increases in consumer requirements for both product and service efficiency and effectiveness have resulted in business process reengineering (BPR). The re-engineering of business processes is concerned with fundamentally rethinking and redesigning business processes to obtain dramatic and sustaining improvements in quality, cost, service, lead-times, outcomes, flexibility and innovation (Hammer & Champy, 1993). Nowadays, banking industry has reduced structural barriers to competition in domestic markets by abolishing interest rates ceilings on deposits and lending by financial intermediaries in the world. Iran also has not been expected. According to the government's decision, the interest rate is going down to be around 9% (before: 22%, and right now: 15%), and this decision is very risky for the banks in Iran. On these reasons cited above, the banks should employ some strategies to solve their problems. It is because the customers have a vital and key role in this sector, and the banks are dependent to them, 13PR is one strategy to help them in this competitive situation. BPR implementation can provide them, to survive in this better customer service, as well as improvement and management of customer expectations satisfaction and loyalty (Winer, 2001). This study is a descriptive-correlation research to explain effect of BPR on strengthening of banking sector, focus on customer satisfaction as potential of I^PR. The focus of attention with such applications is customer satisfaction. In this research, a questionnaire was developed containing 18 items each items employed a 7-piont instrument developed to find existent relationship between BPR implementation and customer satisfaction, relationship between employee's productivity and efficiency and satisfaction level of customer and also effect of information technology on accomplishment of BPR. In order to validate the instrument, validity and reliability tests were performed and to get reliability. Alpha kronbakh has computed according a pilot study as shown in following items: r HI (with 5 factors) = 75.7%; r H2 (with 7 factors) = 75%; r H3 (with 5 factors) = 81%; R total: (with 17 factors) = 92% 展开更多
关键词 BUSINESS process r-engineering BANKING
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从一开始链家就和同行不在一个时代
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作者 左晖 《中国商人》 2020年第7期82-84,共3页
今天中国服务行业的情况是,基本的服务、基础的产品和基本的品质保障是缺失的。尤其在地产经纪行业,服务的方差(实际值与期望值之差平方的平均值,方差越大,数据的波动越大)非常大。如何在格式化的进程中,把方差做到最小,并在如此大的品... 今天中国服务行业的情况是,基本的服务、基础的产品和基本的品质保障是缺失的。尤其在地产经纪行业,服务的方差(实际值与期望值之差平方的平均值,方差越大,数据的波动越大)非常大。如何在格式化的进程中,把方差做到最小,并在如此大的品类里保持服务品质?我不太要求经纪人做到非常好的服务,我核心的要求是不要提供差的服务,我心里的基本品质是60分。因为在今天这个行业,很多企业都只能达到10-20分。 展开更多
关键词 经纪人 品质保障 期望值 服务品质 中国服务行业 格式化 方差 基本品质
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The Global Value Chains in BRICS Countries 被引量:3
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作者 Ming Ye S. Voigt 《Fudan Journal of the Humanities and Social Sciences》 2014年第3期411-420,共10页
This paper provides indicators on the length, location, and linkages of global value chains (GVCs) across BRICS countries. These indicators are calculated at the country level using the WIOD database. We find that, ... This paper provides indicators on the length, location, and linkages of global value chains (GVCs) across BRICS countries. These indicators are calculated at the country level using the WIOD database. We find that, as Chinese GVCs lengthen, production stages are increasingly concentrated in China. At the same time, the "upstreamness" of Chinese production stages in GVCs is also increasing. Compared with China, other BRICS countries' positions in GVCs remain relatively unchanged. Since 2000, a new phenomenon has emerged; i.e., some service sectors within the BRICS have begun to participate in GVCs. 展开更多
关键词 Global value chains BRICS countries Vertical specialization Input-output tables APLs model
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