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顾客价值理论对饭店服务流程优化的启示 被引量:32
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作者 邹益民 奚高云 《商业经济与管理》 北大核心 2003年第8期50-53,共4页
顾客价值已被视为饭店企业竞争优势的新来源。本文通过对顾客价值理论的梳理 ,及其饭店顾客价值的驱动因素分析 ,探讨了饭店企业服务流程优化的目标与思路 ,并用实例分析了饭店服务流程的优化、整合的过程和方法。
关键词 顾客价值理论 饭店服务流程 优化 可感知价值理论 可让渡价值理论 价值过程理论 饭店顾客价值
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客户价值理论在乡村旅游中的应用
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作者 郑军婷 《商场现代化》 北大核心 2008年第34期190-190,共1页
在乡村旅游的过程中,消费者希望得到一定的有价值的服务,这种服务在提供时要首先考虑消费者的期望价值的类型,接着根据期望类型设计不同的产品,最后提供满足甚至超越消费者期望的服务性产品。
关键词 可感知理论 顾客让渡价值理论 客户价值过程理论
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A contribution to large deviations for heavy-tailed random sums 被引量:27
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作者 苏淳 唐启鹤 江涛 《Science China Mathematics》 SCIE 2001年第4期438-444,共7页
In this paper we consider the large deviations for random sums $S(t) = \sum _{i = t}^{N(t)} X_i ,t \geqslant 0$ , whereX n,n?1 are independent, identically distributed and non-negative random variables with a common h... In this paper we consider the large deviations for random sums $S(t) = \sum _{i = t}^{N(t)} X_i ,t \geqslant 0$ , whereX n,n?1 are independent, identically distributed and non-negative random variables with a common heavy-tailed distribution function F, andN(t), t?0 is a process of non-negative integer-valued random variables, independent ofX n,n?1. Under the assumption that the tail of F is of Pareto’s type (regularly or extended regularly varying), we investigate what reasonable condition can be given onN(t), t?0 under which precise large deviation for S( t) holds. In particular, the condition we obtain is satisfied for renewal counting processes. 展开更多
关键词 (extended) regular variation extreme value theory large deviations renewal counting process renewal risk model subexponential distributions
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The Analysis of Industry Cluster's Collusion Risk Based on Industrial Value Chain 被引量:1
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作者 Yongan Zhang Yuhua Li 《Journal of Systems Science and Information》 2006年第1期19-24,共6页
According to the problems which the researchers at home and abroad have studied, the article establishes the system of industry cluster model based on the value chain, and analyzes the process of collusion risk evolve... According to the problems which the researchers at home and abroad have studied, the article establishes the system of industry cluster model based on the value chain, and analyzes the process of collusion risk evolved in industry cluster by perturbation theory based on value chain, aiming to find theoretical basis for controlling the evolvement process of collusion risk. 展开更多
关键词 industry cluster collusion risk perturbation theory unwarrantable behavior
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