电子商务平台物流供应链服务质量测度基于天猫与京东的比较

本文采用感知-期望落差方法,通过问卷调查形式比较分析了天猫电子商务平台和京东电子商务平台物流供应链服务的质量。结果显示,两个电子商务平台期望值都较高,但也表现出一定的结构异质性;两个平台的感知值与期望值相比都存在一定落差,以至于两个电子商务平台在物流供应链服务质量综合得分方面都不是非常理想,相对而言京东电子商务平台物流供应链服务质量的综合得分较高。最后,根据分析结果,提出相关建议。

精益化管理在口腔复用器械再处理流程与供应服务质量中的作用

目的:探讨精益化管理在口腔复用器械再处理流程与供应服务质量中的作用效果。方法:医院自2020年5月起对复用器械再处理流程采用精益化管理,2020年1~4月为实施前,2020年5~8月为实施后,实施前有770件复用器械,实施后有756件复用器械。比较实施前后复用器械清洗合格率、消毒灭菌合格率、及时清洗率、准备完善率、准时交付率及医护人员使用满意度。结果:实施后复用器械清洗合格率、消毒灭菌合格率等,高于实施前,但数据比较差异不显著(P>0.05)。实施后复用器械及时清洗率、准备完善率、准时交付率及医护人员使用满意度,均显著高于实施前(P<0.05)。结论:精益化管理可以有效提高口腔复用器械及时清洗率、准备完善率和准时交付率,从而提升供应服务质量和医护人员使用满意度。

基于EAHP的农机供应链服务质量评价应用

为提高农机供应链服务水平,针对以制造企业为核心的农机供应链,从组织形态模型、服务业务、价值增值和其他方面四个角度建立农机供应链服务质量评价体系。建立指标数据的可拓物元模型,通过可拓层次分析法,定性定量的表达出农机供应链服务质量的等级及其在该等级范围中的水平,并结合具体案例进行评价。结果表明,该农机供应链的服务质量为优等级,关联度达到0.0727,与供应链实际运作情况一致。

乳制品绿色供应链服务质量概念模型的构建与分析

通过梳理绿色供应链和供应链服务质量两个领域的研究成果,根据乳制品供应链的基本结构,构建了乳制品绿色供应链服务质量的概念模型。乳制品绿色供应链由生产系统、消费系统、环境系统及社会系统组成,涉及牧草种植、奶牛养殖、原奶生产、乳制品生产加工、乳制品销售和废弃物回收加工等环节。这些环节在服务过程中,牧民和原奶生产商之间、原奶生产商和乳制品生产企业之间、乳制品生产企业与经销商之间、乳制品经销商和顾客之间出于自身利益的考虑,会产生四个服务感知差距,每个差距都会影响供应链的服务质量,需要详细分析每个相互感知差距产生的原因,提出提升乳制品绿色供应链服务质量的具体对策。

物流服务供应链质量监督与协调研究

在服务型经济当中，服务质量提升与保障历来是各个行业研究的重点，物流行业也不例外，而物流服务供应链作为供应链的一种，同样重视着服务质量的问题。本文通过对物流服务质量，物流服务供应链，供应链质量监督与协作，物流服务供应链质量监督与协作进行综述，了解当下学术研究的重点，并提出未来可能的研究方向。

Households＇ Assessment of the Water Quality and Services of Multi-model Urban Water Supply System in the Informal Settlements of Dar es Salaam, Tanzania

In the global south wide range of studies highlight the limitations of the single-modelled public urban water system to meeting the endogenous water preferences of the urban population. Studies also touched on the complementary roles of private water actors to the single-modelled public water supply system in the urban water supply network. Multiple of urban water supply systems （multi-model） co-exist in the urban landscape of global south. However, it is unclear and largely inconclusive on the suitable and satisfactory urban water supply model that meets the water consumption needs of informal settlement dwellers in the global south. This study draws the experiences of households in the informal settlements using a case-study with cross-sectional survey strategy to assess the suitability of the multi-model urban water supply system for sustainable urban water supply in the informal settlements. A total of 292 households were randomly sampled alongside 35 purposively sampled private water actors and public water departments. The data were collected through face to face interviews. Findings show that water supply services of the multi-model water supply system are inevitably suitable for the water consumption needs of informal settlements’s dwellers. The operation of the multi-model water supply system is flexible and able to accommodate the diverse water consumption preferences and choices of the different socio-economic groups in the informal settlements. We observed that multiplicity of urban water supply system increases households’ access to water but does not necessarily improve the quality of water serve in the informal settlements. The paper recommended for the formalisation and adoption of the multi-model urban water supply system to meet the growing demand for improved water supply and services in the informal settlements.

A scalable admission control scheme based on time label

Resource reservation protocols allow communicating hosts to reserve resources such as bandwidth to offer guaranteed service. However, current resource reservation architectures do not scale well for a large number of flows. In this paper, we present a simple reservation protocol and a scalable admission control algorithm, which can provide QoS guarantees to individual flows without per-flow management in the network core. By mapping each flow to a definite time, this scheme addresses the problems that limit the effectiveness of current endpoint admission control schemes. The overall admission control process is described. Analysis is used to explain the reasonability of our scheme and simulation validates its performance.