Six sigma was developed as a managing tool for the manufacturing industry to eliminate defects. However, it has received considerable attention over the last five years in service organizations. The paper will point o...Six sigma was developed as a managing tool for the manufacturing industry to eliminate defects. However, it has received considerable attention over the last five years in service organizations. The paper will point out the advantages of implementing six sigma in service organizations through case study analysis. Benefits and challenges of implementing six sigma in service organizations are indicated.展开更多
文摘Six sigma was developed as a managing tool for the manufacturing industry to eliminate defects. However, it has received considerable attention over the last five years in service organizations. The paper will point out the advantages of implementing six sigma in service organizations through case study analysis. Benefits and challenges of implementing six sigma in service organizations are indicated.