针对越来越多的企业因需要对外开展在线客户服务、对内实现协同办公而面临管理和信息交换的问题,在分析基于XMPP(eXtensible Messaging and Presence Protocol)即时通信系统相关技术的基础上,进行了企业即时通信系统的总体设计,研究了...针对越来越多的企业因需要对外开展在线客户服务、对内实现协同办公而面临管理和信息交换的问题,在分析基于XMPP(eXtensible Messaging and Presence Protocol)即时通信系统相关技术的基础上,进行了企业即时通信系统的总体设计,研究了该系统在企业开展在线客户服务和企业协同工作中的应用。系统基于一个架构提供服务,采用分层设计的理念,具有自动化、可管理性和可集成性,体现了精益服务的理念。系统的应用减低了企业服务成本,提升了企业服务效率,规范了服务管理,改变了企业员工传统的通信方式,提高了企业协同化程度。展开更多
With the increasing importance of cloud services worldwide, the cloud infrastructure and platform management has become critical for cloud service providers. In this paper, a novel architecture of intelligent server m...With the increasing importance of cloud services worldwide, the cloud infrastructure and platform management has become critical for cloud service providers. In this paper, a novel architecture of intelligent server management framework is proposed. In this framework, the communication layer is based on the Extensible Messaging and Presence Protocol (XMPP), which was developed for instant messaging and has been proven to be highly mature and suitable for mobile and large scalable deployment due to its extensibility and efficiency. The proposed architecture can simplify server management and increase flexibility and scalability when managing hundreds of thousands of servers in the cloud era.展开更多
文摘针对越来越多的企业因需要对外开展在线客户服务、对内实现协同办公而面临管理和信息交换的问题,在分析基于XMPP(eXtensible Messaging and Presence Protocol)即时通信系统相关技术的基础上,进行了企业即时通信系统的总体设计,研究了该系统在企业开展在线客户服务和企业协同工作中的应用。系统基于一个架构提供服务,采用分层设计的理念,具有自动化、可管理性和可集成性,体现了精益服务的理念。系统的应用减低了企业服务成本,提升了企业服务效率,规范了服务管理,改变了企业员工传统的通信方式,提高了企业协同化程度。
文摘With the increasing importance of cloud services worldwide, the cloud infrastructure and platform management has become critical for cloud service providers. In this paper, a novel architecture of intelligent server management framework is proposed. In this framework, the communication layer is based on the Extensible Messaging and Presence Protocol (XMPP), which was developed for instant messaging and has been proven to be highly mature and suitable for mobile and large scalable deployment due to its extensibility and efficiency. The proposed architecture can simplify server management and increase flexibility and scalability when managing hundreds of thousands of servers in the cloud era.
