This study examines the management of service qua lity in fashion retail operation. The human resources processes leading to external service quality are consolidated into a quality management framework. With refer...This study examines the management of service qua lity in fashion retail operation. The human resources processes leading to external service quality are consolidated into a quality management framework. With reference to the framework, the factors, their importance and relationships within each process are established by the responses of practicing salespersons. A clear picture of the underlying management mechanisms leading to strong sales forces and service quality are produced. Retail management is required to better establish and manage the human resource.展开更多
As a part of the product development process, the after-sales services are not only a source of innovation, but also they benefit from value creation through new managerial methodologies for the achievement of competi...As a part of the product development process, the after-sales services are not only a source of innovation, but also they benefit from value creation through new managerial methodologies for the achievement of competitive advantage and customer satisfaction. The objective of the paper is to further understand value creation for the after-sales services. We present the case of the creation of a new business for the after-sales services for the entrance into a new market. The new business is created by two gurus in the aerospace industry. A typology of guidelines is derived, based on organizational and strategic perspectives, for the after-sales services value creation and the guidelines for the creation of a new business as well as for the entrance of into a new market are presented.展开更多
Establishing a two-sided market （specialized market） is an effective way to build a national value chain （NVC）. The Chinese knock-off wireless handset industry has succeeded in building a miniature version of an N...Establishing a two-sided market （specialized market） is an effective way to build a national value chain （NVC）. The Chinese knock-off wireless handset industry has succeeded in building a miniature version of an NVC based on the Huaqiangbei Market, a typical specialized market. ＂Ihis paper begins b）, analyzing the differences in the industrial chains of knock-off and traditional wireless handsets and concludes that due to lacking after-sales service, the value chain of knock-off wireless handsets is consumer-driven, with a focus on manufacturing and marketing. Analysis of the knock-off wireless handset-based NVC reveals that multi-level demands, a maturing industry and adaptive innovation are three pre-conditions for Chinese manufacturing to build an NVC in a two-sided market. Given the uneven scale and techniques among knock-off handset makers, their addiction to the low-end market and imperfect value chains constructed using the ＂knockoff pattern＂ this paper proposes that China can break these bottlenecks by letting the specialized and unilateral markets develop closer to each other and by providing governmental guidance in the specialized market.展开更多
This article is based on research on pre-service teachers＇ perspectives on their mathematics knowledge of proof in geometry. The study was framed using tile mathematical knowledge for teaching framework. This qualita...This article is based on research on pre-service teachers＇ perspectives on their mathematics knowledge of proof in geometry. The study was framed using tile mathematical knowledge for teaching framework. This qualitative study employed the use of a task-based worksheet, focus group sessions and semi-structured individual interviews. The task-based worksheet was completed by 180 pre-service mathematics teachers （second, third and fourth year mathematics education students）. Pre-service mathematics teachers are student teachers who have not yet completed their training to become teachers. After the analysis of the task-based worksheet, 20 participants were invited to participate in focus group sessions and individual interviews. The findings of the study reveal that the participants possess peripheral mathematics knowledge of proof in geometry. The study aims at assisting pre-service teachers and interested educationists to explore innovative methods of acquiring and imparting mathematics knowledge of proof in geometry. The study proposes possible changes in curriculum at school and university level.展开更多
Under the background of rapid development of the Intemet, the traditional garment industry in China has undergone changes in marketing, payment and logistics and warehousing. The development trend of the,apparel indus...Under the background of rapid development of the Intemet, the traditional garment industry in China has undergone changes in marketing, payment and logistics and warehousing. The development trend of the,apparel industry is becoming more and more obvious. However, faced with the strong Internet impact, the retailing of apparel is confronted with both development constraints and new challenges. The individualized consumption demand is becoming more and more prominent.How to achieve the successful transformation of the entity retailing in the competitive environment, To meet the diverse needs of consumers.Therefore, based on the theory and practice, this paper analyzes the present situation and trend of the development of garment retailing in the Internet environment, and aims at providing theoretical analysis basis for the change of China＇s garment retailing industry.Application of reference to promote the network environment of China＇s traditional garment industry restructuring and healthy and sustainable development.展开更多
Based on the factors influencing location selection, this paper set up an evaluation system and got evaluation results of the related indexes in four main business centers in Shanghai with fuzzy comprehensive evaluati...Based on the factors influencing location selection, this paper set up an evaluation system and got evaluation results of the related indexes in four main business centers in Shanghai with fuzzy comprehensive evaluation method. In the mean time, this method can be applied in the evaluation of retail store location selection.展开更多
In this paper,a generic retailer-oriented portfolio simulation system linking manufacturer,retailer,and customer in apparel supply chain is presented.The purpose of the simulator is to generate a portfolio consisting ...In this paper,a generic retailer-oriented portfolio simulation system linking manufacturer,retailer,and customer in apparel supply chain is presented.The purpose of the simulator is to generate a portfolio consisting of replenishment strategy and performance index under different sales forecasting errors to satisfy the retailer-defined customer service level in apparel industry.After analyzing the main parameters in the portfolio simulator,the procedure and detailed structure of the simulator are then described.With the use of data from the industry,one case study of the portfolio simulator is achieved and the process of the simulation is validated.展开更多
Micro and small enterprises （MSEs） are considered the most dynamic and flexible arrangement of activity. In the economy, the foundation and development of these features is important for the creation of the so-call...Micro and small enterprises （MSEs） are considered the most dynamic and flexible arrangement of activity. In the economy, the foundation and development of these features is important for the creation of the so-called ＂normal＂ economic environment. The main objective of this research is to present a research model of innovation in MSEs to analyse： first, the degree of innovation of MSEs, and second, how the innovation is handled by existing MSEs as a result of its business environment. The research made is based on a sample of 550 MSEs distributed over six cities across the Brazilian State of Piaui. The data were collected using the Innovation Radar application, which is owned by the SEBRAE Local Innovation Agents program. Statistical techniques of descriptive, exploratory, and inferential nature were used for corresponding data treatment and results validation. The results obtained suggest that MSEs have innovation capacity between the ＂Little Innovative＂ and ＂Occasional Innovative＂ range, and also that the average and the distribution of innovation levels are similar amongst MSEs analyzed.展开更多
The essence of the whole channel is customer satisfaction, the pursuit of customer experience, this is the ultimate goal. With the side of the mobile phone shopping boom intensified, with high-tech fusion of fashion r...The essence of the whole channel is customer satisfaction, the pursuit of customer experience, this is the ultimate goal. With the side of the mobile phone shopping boom intensified, with high-tech fusion of fashion retailers also join the flay, demonstrating its ability to satisfy the consumers at any time and place, shopping demand, thus officially announced the full channel retail era. La Chapelle is a clothing enterprise sales in Intemet plus the tide of the times, combined with the characteristics of innovation, a new sales model, namely ＂seamless＂ full channel sales model. Through the whole channel： business combination of traditional business model, the whole direct： online and offline synchronization services, new competition： the O2O model provides a three-dimensional three-dimensional services constitute the innovation. This paper mainly introduces La Chapelle＇s full channel mode analysis to get the full channel mode successfully, and implicit in the crisis enterprise development of this mode, at the same time, several companies to address the challenges of decision-making is also introduced, finally is a summary.展开更多
The ability to operate despite failure will become increasingly important as the use of optical sensor networks grows, and the amount of sensing information to be handled by a sensor network is increasing, especially ...The ability to operate despite failure will become increasingly important as the use of optical sensor networks grows, and the amount of sensing information to be handled by a sensor network is increasing, especially for safety and security applications. In this review, the four categories of protection to allow service to be reestablished after a failure （dedicated/shared and line/path） are thoroughly discussed. This paper also presents an overview of the most representative robust fiber-optic sensor systems, discussing their schemes, pros and cons.展开更多
Manufacturers’channel competition with service is examined in this paper.Specifically,the authors consider channel competition within a supply chain comprising two manufacturers and one single retailer where each man...Manufacturers’channel competition with service is examined in this paper.Specifically,the authors consider channel competition within a supply chain comprising two manufacturers and one single retailer where each manufacturer can choose to sell its products either directly to the end market(online channel,say)or through the potential retail channel,based on the profit maximization criterion,which is influenced by exogenous market conditions,such as the degree of competition,etc.Furthermore,the retailer provides additional demand-enhancing service to promote the manufacturer’s products distributed via it.If only one of the manufacturers sells products through the retailer,its products will be promoted by the additional retail service,which poaches demand of products of the manufacturer who adopts direct online channel.Products of both manufacturers are supported by the retailer’s promotional service when both distribute their product through the common retailer.Finally,some managerial implications are derived from numerical analyses of our model,which explain the phenomena in practice and conclude the paper.展开更多
This action research study investigates peer teaching as a pedagogical strategy to raise pre- service second language teachers＇ awareness of autonomy in learning and teaching. Classroom observation, focus group inter...This action research study investigates peer teaching as a pedagogical strategy to raise pre- service second language teachers＇ awareness of autonomy in learning and teaching. Classroom observation, focus group interviews, and questionnaire were used to （a） explore how the student teachers engaged in the practices of peer teaching and learning and reflected on their relevance to their own future teaching careers and （b） identify the major benefits and challenges of peer teaching from the students＇ perspectives. Most of the students actively engaged in peer teaching during the course and considered it as a strategy that they might later use in their teaching. Issues such as awareness of teaching elements, opportunities for peer learning, cultural diversity, and English as a medium of instructions brought both benefits and challenges for students in the process of peer teaching. The study points to a research agenda for pre-service teacher education for autonomy that focuses on the long-term impact of students＇ experiences of a range of pedagogical strategies for autonomy on their future teaching.展开更多
Considering a one-supplier and two-retailer supply chain setting in which the supplier makes contacts with retailers in sequence based on FCFS(first–come–first-service) principle, the authors investigate the margina...Considering a one-supplier and two-retailer supply chain setting in which the supplier makes contacts with retailers in sequence based on FCFS(first–come–first-service) principle, the authors investigate the marginal effect of extra-gain guilty fairness concerns of supply chain members on the contract design, supply chain's profit and profit distribution. When the supplier considers distributional fairness of loss aversion and extra-gain guilty, extra-gain guilty concern reduces the optimal wholesale and retail price, and improves supply chain performance. When the first or the second retailer considers distributional fairness and peer-induced fairness, extra-gain guilty concerns decrease the optimal wholesale and retail price but increase the profit of all supply chain members only when the level of loss aversion is large enough and the level of extra-gain guilty is less than 1/2. However, when the level of loss aversion is small and the level of extra-gain guilty is less than 1/2, extra-gain guilty has no influence on supply chain performance. The analysis reveals that the supply chain performance can be further improved by considering fairness of extra-gain guilty.展开更多
文摘This study examines the management of service qua lity in fashion retail operation. The human resources processes leading to external service quality are consolidated into a quality management framework. With reference to the framework, the factors, their importance and relationships within each process are established by the responses of practicing salespersons. A clear picture of the underlying management mechanisms leading to strong sales forces and service quality are produced. Retail management is required to better establish and manage the human resource.
文摘As a part of the product development process, the after-sales services are not only a source of innovation, but also they benefit from value creation through new managerial methodologies for the achievement of competitive advantage and customer satisfaction. The objective of the paper is to further understand value creation for the after-sales services. We present the case of the creation of a new business for the after-sales services for the entrance into a new market. The new business is created by two gurus in the aerospace industry. A typology of guidelines is derived, based on organizational and strategic perspectives, for the after-sales services value creation and the guidelines for the creation of a new business as well as for the entrance of into a new market are presented.
文摘Establishing a two-sided market （specialized market） is an effective way to build a national value chain （NVC）. The Chinese knock-off wireless handset industry has succeeded in building a miniature version of an NVC based on the Huaqiangbei Market, a typical specialized market. ＂Ihis paper begins b）, analyzing the differences in the industrial chains of knock-off and traditional wireless handsets and concludes that due to lacking after-sales service, the value chain of knock-off wireless handsets is consumer-driven, with a focus on manufacturing and marketing. Analysis of the knock-off wireless handset-based NVC reveals that multi-level demands, a maturing industry and adaptive innovation are three pre-conditions for Chinese manufacturing to build an NVC in a two-sided market. Given the uneven scale and techniques among knock-off handset makers, their addiction to the low-end market and imperfect value chains constructed using the ＂knockoff pattern＂ this paper proposes that China can break these bottlenecks by letting the specialized and unilateral markets develop closer to each other and by providing governmental guidance in the specialized market.
文摘This article is based on research on pre-service teachers＇ perspectives on their mathematics knowledge of proof in geometry. The study was framed using tile mathematical knowledge for teaching framework. This qualitative study employed the use of a task-based worksheet, focus group sessions and semi-structured individual interviews. The task-based worksheet was completed by 180 pre-service mathematics teachers （second, third and fourth year mathematics education students）. Pre-service mathematics teachers are student teachers who have not yet completed their training to become teachers. After the analysis of the task-based worksheet, 20 participants were invited to participate in focus group sessions and individual interviews. The findings of the study reveal that the participants possess peripheral mathematics knowledge of proof in geometry. The study aims at assisting pre-service teachers and interested educationists to explore innovative methods of acquiring and imparting mathematics knowledge of proof in geometry. The study proposes possible changes in curriculum at school and university level.
文摘Under the background of rapid development of the Intemet, the traditional garment industry in China has undergone changes in marketing, payment and logistics and warehousing. The development trend of the,apparel industry is becoming more and more obvious. However, faced with the strong Internet impact, the retailing of apparel is confronted with both development constraints and new challenges. The individualized consumption demand is becoming more and more prominent.How to achieve the successful transformation of the entity retailing in the competitive environment, To meet the diverse needs of consumers.Therefore, based on the theory and practice, this paper analyzes the present situation and trend of the development of garment retailing in the Internet environment, and aims at providing theoretical analysis basis for the change of China＇s garment retailing industry.Application of reference to promote the network environment of China＇s traditional garment industry restructuring and healthy and sustainable development.
文摘Based on the factors influencing location selection, this paper set up an evaluation system and got evaluation results of the related indexes in four main business centers in Shanghai with fuzzy comprehensive evaluation method. In the mean time, this method can be applied in the evaluation of retail store location selection.
文摘In this paper,a generic retailer-oriented portfolio simulation system linking manufacturer,retailer,and customer in apparel supply chain is presented.The purpose of the simulator is to generate a portfolio consisting of replenishment strategy and performance index under different sales forecasting errors to satisfy the retailer-defined customer service level in apparel industry.After analyzing the main parameters in the portfolio simulator,the procedure and detailed structure of the simulator are then described.With the use of data from the industry,one case study of the portfolio simulator is achieved and the process of the simulation is validated.
文摘Micro and small enterprises （MSEs） are considered the most dynamic and flexible arrangement of activity. In the economy, the foundation and development of these features is important for the creation of the so-called ＂normal＂ economic environment. The main objective of this research is to present a research model of innovation in MSEs to analyse： first, the degree of innovation of MSEs, and second, how the innovation is handled by existing MSEs as a result of its business environment. The research made is based on a sample of 550 MSEs distributed over six cities across the Brazilian State of Piaui. The data were collected using the Innovation Radar application, which is owned by the SEBRAE Local Innovation Agents program. Statistical techniques of descriptive, exploratory, and inferential nature were used for corresponding data treatment and results validation. The results obtained suggest that MSEs have innovation capacity between the ＂Little Innovative＂ and ＂Occasional Innovative＂ range, and also that the average and the distribution of innovation levels are similar amongst MSEs analyzed.
文摘The essence of the whole channel is customer satisfaction, the pursuit of customer experience, this is the ultimate goal. With the side of the mobile phone shopping boom intensified, with high-tech fusion of fashion retailers also join the flay, demonstrating its ability to satisfy the consumers at any time and place, shopping demand, thus officially announced the full channel retail era. La Chapelle is a clothing enterprise sales in Intemet plus the tide of the times, combined with the characteristics of innovation, a new sales model, namely ＂seamless＂ full channel sales model. Through the whole channel： business combination of traditional business model, the whole direct： online and offline synchronization services, new competition： the O2O model provides a three-dimensional three-dimensional services constitute the innovation. This paper mainly introduces La Chapelle＇s full channel mode analysis to get the full channel mode successfully, and implicit in the crisis enterprise development of this mode, at the same time, several companies to address the challenges of decision-making is also introduced, finally is a summary.
文摘The ability to operate despite failure will become increasingly important as the use of optical sensor networks grows, and the amount of sensing information to be handled by a sensor network is increasing, especially for safety and security applications. In this review, the four categories of protection to allow service to be reestablished after a failure （dedicated/shared and line/path） are thoroughly discussed. This paper also presents an overview of the most representative robust fiber-optic sensor systems, discussing their schemes, pros and cons.
基金partially supported by the National Science Foundation of China under Grant No.71090401/71090400
文摘Manufacturers’channel competition with service is examined in this paper.Specifically,the authors consider channel competition within a supply chain comprising two manufacturers and one single retailer where each manufacturer can choose to sell its products either directly to the end market(online channel,say)or through the potential retail channel,based on the profit maximization criterion,which is influenced by exogenous market conditions,such as the degree of competition,etc.Furthermore,the retailer provides additional demand-enhancing service to promote the manufacturer’s products distributed via it.If only one of the manufacturers sells products through the retailer,its products will be promoted by the additional retail service,which poaches demand of products of the manufacturer who adopts direct online channel.Products of both manufacturers are supported by the retailer’s promotional service when both distribute their product through the common retailer.Finally,some managerial implications are derived from numerical analyses of our model,which explain the phenomena in practice and conclude the paper.
文摘This action research study investigates peer teaching as a pedagogical strategy to raise pre- service second language teachers＇ awareness of autonomy in learning and teaching. Classroom observation, focus group interviews, and questionnaire were used to （a） explore how the student teachers engaged in the practices of peer teaching and learning and reflected on their relevance to their own future teaching careers and （b） identify the major benefits and challenges of peer teaching from the students＇ perspectives. Most of the students actively engaged in peer teaching during the course and considered it as a strategy that they might later use in their teaching. Issues such as awareness of teaching elements, opportunities for peer learning, cultural diversity, and English as a medium of instructions brought both benefits and challenges for students in the process of peer teaching. The study points to a research agenda for pre-service teacher education for autonomy that focuses on the long-term impact of students＇ experiences of a range of pedagogical strategies for autonomy on their future teaching.
基金partially supported by the National Natural Science Foundation of China under Grant Nos.71571079,71301122,71671133,71131004Program for New Century Excellent Talents in University under Grant No.NCET-13-0228
文摘Considering a one-supplier and two-retailer supply chain setting in which the supplier makes contacts with retailers in sequence based on FCFS(first–come–first-service) principle, the authors investigate the marginal effect of extra-gain guilty fairness concerns of supply chain members on the contract design, supply chain's profit and profit distribution. When the supplier considers distributional fairness of loss aversion and extra-gain guilty, extra-gain guilty concern reduces the optimal wholesale and retail price, and improves supply chain performance. When the first or the second retailer considers distributional fairness and peer-induced fairness, extra-gain guilty concerns decrease the optimal wholesale and retail price but increase the profit of all supply chain members only when the level of loss aversion is large enough and the level of extra-gain guilty is less than 1/2. However, when the level of loss aversion is small and the level of extra-gain guilty is less than 1/2, extra-gain guilty has no influence on supply chain performance. The analysis reveals that the supply chain performance can be further improved by considering fairness of extra-gain guilty.
