As a key factor of economic growth, productivity has been valued in the academic community. Today, with the rapid development of service industry, the research for service productivity has also attracted wide attentio...As a key factor of economic growth, productivity has been valued in the academic community. Today, with the rapid development of service industry, the research for service productivity has also attracted wide attention. However, in the service industry, because of its own characteristics and properties, measurement of service productivity could not apply for the traditional productivity measurement methods simply. This research first has put out the constitution model of service productivity, and thus put out the measurement model of service productivity. And explains that service productivity is a function which contains internal efficiency, external efficiency, and capacity efficiency. In service productivity, external efficiency is the key one, internal efficie and capacity efficiency should also be given considerations. Eventually, the strategy of implementing measurement of service productivity have been proposed ncy the展开更多
Much has been written and researched about transformational change and the exogenous events that result in radical institutional transformation (Di Maggio & Powell, 1983; Hannan& Freeman, 1989; Fligstein, 1996; Zor...Much has been written and researched about transformational change and the exogenous events that result in radical institutional transformation (Di Maggio & Powell, 1983; Hannan& Freeman, 1989; Fligstein, 1996; Zorn, Dobbin, & Kwok, 2006). Accounts are provided of external agents disturbing the existing stasis of the institution and transforming the institution into something else that reflect a new paradigm or set of interests. Often, what is neglected in these accounts is what fractures exist in the original institution that would make them vulnerable and allow penetration by exogenous influences. Mahoney and Thelen (20 l 0) went beyond a general model of change that described the collapse of one set of institutional norms to be replaced by another. The model of change they propose takes into account both exogenous as well as endogenous factors as being the source of institutional change. They went on to state a view that transformation change as being a result of abrupt, wholesale breakdown needs to be rethought to include incremental, endogenous shifts in thinking that can often result in fundamental transformations.展开更多
文摘As a key factor of economic growth, productivity has been valued in the academic community. Today, with the rapid development of service industry, the research for service productivity has also attracted wide attention. However, in the service industry, because of its own characteristics and properties, measurement of service productivity could not apply for the traditional productivity measurement methods simply. This research first has put out the constitution model of service productivity, and thus put out the measurement model of service productivity. And explains that service productivity is a function which contains internal efficiency, external efficiency, and capacity efficiency. In service productivity, external efficiency is the key one, internal efficie and capacity efficiency should also be given considerations. Eventually, the strategy of implementing measurement of service productivity have been proposed ncy the
文摘Much has been written and researched about transformational change and the exogenous events that result in radical institutional transformation (Di Maggio & Powell, 1983; Hannan& Freeman, 1989; Fligstein, 1996; Zorn, Dobbin, & Kwok, 2006). Accounts are provided of external agents disturbing the existing stasis of the institution and transforming the institution into something else that reflect a new paradigm or set of interests. Often, what is neglected in these accounts is what fractures exist in the original institution that would make them vulnerable and allow penetration by exogenous influences. Mahoney and Thelen (20 l 0) went beyond a general model of change that described the collapse of one set of institutional norms to be replaced by another. The model of change they propose takes into account both exogenous as well as endogenous factors as being the source of institutional change. They went on to state a view that transformation change as being a result of abrupt, wholesale breakdown needs to be rethought to include incremental, endogenous shifts in thinking that can often result in fundamental transformations.