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多维体验视角下的实体商业服务创新
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作者 丰佳栋 《中国流通经济》 CSSCI 北大核心 2019年第5期3-12,共10页
电商和网购的兴起与迅猛发展对实体商业服务形成了巨大冲击,使我国实体商业服务发展遭遇瓶颈,服务运营成本占比增加,顾客满意度降低,顾客忠诚度下降且流失严重,呈现饱和乃至下降态势。随着新零售背景下线上线下商业在资源、供应方式、... 电商和网购的兴起与迅猛发展对实体商业服务形成了巨大冲击,使我国实体商业服务发展遭遇瓶颈,服务运营成本占比增加,顾客满意度降低,顾客忠诚度下降且流失严重,呈现饱和乃至下降态势。随着新零售背景下线上线下商业在资源、供应方式、价值分配等方面不断创新与融合,实体商业为进一步满足不同顾客群体需要,破解经营困境,引领经济发展,必须进行服务创新。而考虑到实体商业所具有的与顾客高度接触的优势,实体商业服务创新应当以多维顾客体验为导向,从服务顾客的方式着手改变竞争策略,开拓多元化服务空间,多角度为零售服务对象提供差异化服务,让顾客参与到实体商业服务活动中来,只有如此方能改善顾客全方位体验,提高顾客对实体商业的服务感知,形成顾客满意。具体而言,就是要调整实体商业管理视角,聚焦实体商业服务传递系统全流程设计,在以大数据为基础的信息平台支持下,实现核心业务层面的服务场景直觉性创新和显性服务知觉性创新、服务组织管理层面的隐性服务移情性创新,以多层次服务内容提升多维度顾客体验水平,创造实体商业特色利润增长点,形成不同于网商的差异化竞争优势。 展开更多
关键词 顾客体验 多维化特征 服务创新 创新维度
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Multi-dimensional and Multi-threshold Airframe Damage Region Division Method Based on Correlation Optimization
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作者 CAI Shuyu SHI Tao SHI Lizhong 《Transactions of Nanjing University of Aeronautics and Astronautics》 EI CSCD 2021年第5期788-799,共12页
In order to obtain the image of airframe damage region and provide the input data for aircraft intelligent maintenance,a multi-dimensional and multi-threshold airframe damage region division method based on correlatio... In order to obtain the image of airframe damage region and provide the input data for aircraft intelligent maintenance,a multi-dimensional and multi-threshold airframe damage region division method based on correlation optimization is proposed.On the basis of airframe damage feature analysis,the multi-dimensional feature entropy is defined to realize the full fusion of multiple feature information of the image,and the division method is extended to multi-threshold to refine the damage division and reduce the impact of the damage adjacent region’s morphological changes on the division.Through the correlation parameter optimization algorithm,the problem of low efficiency of multi-dimensional multi-threshold division method is solved.Finally,the proposed method is compared and verified by instances of airframe damage image.The results show that compared with the traditional threshold division method,the damage region divided by the proposed method is complete and accurate,and the boundary is clear and coherent,which can effectively reduce the interference of many factors such as uneven luminance,chromaticity deviation,dirt attachment,image compression,and so on.The correlation optimization algorithm has high efficiency and stable convergence,and can meet the requirements of aircraft intelligent maintenance. 展开更多
关键词 airframe damage region division multi-dimensional feature entropy MULTI-THRESHOLD correlation optimization aircraft intelligent maintenance
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