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考虑顾客耐心和实时座席转移的联络中心运营指标优化研究
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作者 李成龙 李军祥 周婷婷 《上海理工大学学报》 CAS CSCD 北大核心 2022年第4期397-406,共10页
为解决传统联络中心服务不同类型顾客产生的座席不平衡问题,提高联络中心的服务质量和优化顾客服务体验,通过引入部分多技能座席,在不增加座席的情况下根据队列长度与座席状态对部分多技能座席进行实时转移,考虑顾客放弃的条件下以顾客... 为解决传统联络中心服务不同类型顾客产生的座席不平衡问题,提高联络中心的服务质量和优化顾客服务体验,通过引入部分多技能座席,在不增加座席的情况下根据队列长度与座席状态对部分多技能座席进行实时转移,考虑顾客放弃的条件下以顾客的放弃率最低为目标构建出一个新的联络中心模型。运用Arena仿真软件建立模型对新联络中心模型的整体性能进行仿真分析,并与传统模型进行对比验证其有效性。结果表明,新的联络中心模型在提高了接通率的同时减少了顾客的排队等待时间,平衡了座席的服务强度。 展开更多
关键词 联络中心 多服务 多技能 实时转移 耐心值
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基于实时轴荷转移的驱动半轴承载扭矩计算模型
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作者 尹嘉明 宁明志 《上海汽车》 2023年第10期11-23,共13页
文章概述了驱动半轴的系统结构,并详细描述了新能源汽车对精确计算驱动半轴承载扭矩所带来新的要求。首先,阐述了行业内目前广泛采用的两种不同的驱动半轴承载扭矩计算模型,并分析了这两种计算模型的理论计算值和实测值存在偏差的原因... 文章概述了驱动半轴的系统结构,并详细描述了新能源汽车对精确计算驱动半轴承载扭矩所带来新的要求。首先,阐述了行业内目前广泛采用的两种不同的驱动半轴承载扭矩计算模型,并分析了这两种计算模型的理论计算值和实测值存在偏差的原因。其次,基于实时轴荷转移的逻辑,分别建立了前驱车、后驱车和四驱车驱动半轴最大可能承载扭矩的计算模型,并综合以上计算模型编写了Python计算程序。最后,将道路载荷谱实测数据与理论计算数据进行了对比,验证了计算模型的准确性。 展开更多
关键词 驱动半轴 实时轴荷转移 承载扭矩 Python软件 新能源汽车
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Expression of annexin II in gastric carcinoma and its role in gastric cancer metastasis 被引量:4
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作者 Feng Han Shikha Shrestha +4 位作者 Hua Huang Huang-Yong Lv Chuan Nie Ling Lin Ming-Liang Lu 《World Journal of Gastroenterology》 SCIE CAS 2017年第38期7009-7015,共7页
AIM To investigate the expression of annexin II in gastric carcinoma and its role in the metastasis of gastric cancer.METHODS The expression of annexin II in 51 cases of gastric carcinoma and 24 cases of adjacent tiss... AIM To investigate the expression of annexin II in gastric carcinoma and its role in the metastasis of gastric cancer.METHODS The expression of annexin II in 51 cases of gastric carcinoma and 24 cases of adjacent tissues was detected by immunohistochemistry. The relationship between annexin II and clinical features of gastric cancer was analyzed. Annexin II specific si RNA was used to inhibit the expression of annexin II in gastric cancer HGC-27 cells, and the effects of annexin II on the migration and secretion of matrix metalloproteinases(MMPs) were observed.RESULTS The positive rate of annexin II protein was 82.4% in gastric cancer tissues and 37.5% in adjacent tissues. There was significant difference between the two groups(P < 0.01); and the positive expression of annexin II was not related to the sex and age of the patients(P > 0.05). The expression of annexin IIprotein was correlated with tumor size, histological differentiation, TNM stage, Lymph node metastasis and other clinical features were significantly correlated, the difference was statistically significant(P < 0.05). Inhibition of annexin II expression, gastric cancer HGC-27 cells migration and secretion of MMPs were significantly decreased, the difference was statistically significant(P < 0.05).CONCLUSION Annexin II is highly expressed in gastric cancer tissues, annexin II protein expression is related to tumor size, histological differentiation, TNM staging, lymph node metastasis and other clinical features were significantly correlated. Annexin II high expression can promote the invasion and metastasis of gastric cancer. 展开更多
关键词 Gastric cancer Annexin II METASTASIS Realtime quantitative PCR Human gastric cancer HGC-27 cells Matrix metalloproteinases
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