To align customer demand with suppliers for reducing work in process and supply costs and increasing re sp onsiveness to customer requirements, a real time collaborative supply chain mana gement system is essential...To align customer demand with suppliers for reducing work in process and supply costs and increasing re sp onsiveness to customer requirements, a real time collaborative supply chain mana gement system is essential. A solution to the realization of supply chain manage ment capable of timely responding to customer requirements is proposed. Workflow automation is used to manage process interaction across enterprises; Agents can be automatically invoked by supply chain workflow process and are used to pro mote the flexibility and reconfigurability by providing the mechanism in support of distributed compution in an enterprises to meet the requirements of performa nce and business dynamics. An approach that supports agent based workflow proce ss in a supply chain is proposed. And the coordination mechanism between agents is also discussed.展开更多
This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechan...This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechanism to participate in service delivery are analyzed. This study explores the relationship between service quality and service customer participation in the service encounter and the effect of customer participation on service providers＇ job stress. Finally, the management implications about customer participation in the service encounter from the findings are discussed.展开更多
The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by th...The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.展开更多
Analysis is given to energy sources home and abroad, the employed and customer market in oceanographic engineering and necessity of its development. Risk out of system is put forward just after marine industry into oc...Analysis is given to energy sources home and abroad, the employed and customer market in oceanographic engineering and necessity of its development. Risk out of system is put forward just after marine industry into oceanographic engineering market. It also metions several influencing factors including politics, finance and ocean engineering materials.展开更多
The increase on the competitiveness, the search on the customer satisfaction, the search by reducing waste in the civil construction were facts which helped entrepreneurs and companies to seek new ways of working, bei...The increase on the competitiveness, the search on the customer satisfaction, the search by reducing waste in the civil construction were facts which helped entrepreneurs and companies to seek new ways of working, being lean construction one of the ways to get that. Studies report that the application of the lean tools in construction was carried out in an isolated way. This type of application was pointed as a major factor limiting the extent of achievement in implementing lean principles. The aim of this studies is to identify opportunities to implement the principles of lean production in the service department of a construction company in Goi^is, proposing routines that try to implement the continuous improvement of its processes, eliminating waste, reducing the lead time, allow it to perform the mapping processes, applying the just-in-time and among others, providing services that add value to the customer satisfaction. It was possible to establish the average time for each step, allowing to identify possible improvements in the department, from the perspective of lean principles. The research paper concludes by pointing out the activities for the Department of Post Construction work from building companies, from lean concepts.展开更多
Polycarboxylate water-reducing admixture possesses the capability which could meet with the comprehensive performance of high performance concrete used in passenger dedicated line engineering.The problems of polycarbo...Polycarboxylate water-reducing admixture possesses the capability which could meet with the comprehensive performance of high performance concrete used in passenger dedicated line engineering.The problems of polycarboxylates water-reducing admixtures existed in the engineering application of were analyzed.At present the key for polycarboxylates application was to settle the compatibility between the water-reducing admixture and the cement and to keep the quality retention of this admixture.展开更多
As a part of the product development process, the after-sales services are not only a source of innovation, but also they benefit from value creation through new managerial methodologies for the achievement of competi...As a part of the product development process, the after-sales services are not only a source of innovation, but also they benefit from value creation through new managerial methodologies for the achievement of competitive advantage and customer satisfaction. The objective of the paper is to further understand value creation for the after-sales services. We present the case of the creation of a new business for the after-sales services for the entrance into a new market. The new business is created by two gurus in the aerospace industry. A typology of guidelines is derived, based on organizational and strategic perspectives, for the after-sales services value creation and the guidelines for the creation of a new business as well as for the entrance of into a new market are presented.展开更多
How to mobilize the enthusiasm of employees working in human resources management has always been the core issue. Employee engagement is a positive mental state of employers; it can be used to measure affective, cogni...How to mobilize the enthusiasm of employees working in human resources management has always been the core issue. Employee engagement is a positive mental state of employers; it can be used to measure affective, cognitive and behavioral aspects of the organization and work involvement, which embodies the people-oriented management thinking. Employee engagement has a positive and predictive effect on business performance, customer satisfaction, and employee well-being. Employee engagement directly affects individual behavior and business performance, and thus it determines the competitiveness of enterprises. This paper first discusses the academic definition of employee engagement, and then bases on the relevant theoretical models to analyze employee engagement mechanisms and factors influencing decisions, and finally proposes enterprises to enhance employee engagement of specific measures.展开更多
The Japanese aircraft industry changed its course in approximately 2007. Mitsubishi Heavy Industry （MHI） Co. launched a project in which regional jets （Mitsubishi Regional Jet （MILl）） reentered the airliner manu...The Japanese aircraft industry changed its course in approximately 2007. Mitsubishi Heavy Industry （MHI） Co. launched a project in which regional jets （Mitsubishi Regional Jet （MILl）） reentered the airliner manufacturing market. Honda announced plans to develop, manufacture, and sell small passenger jets, or Honda Jets, in the United States （US） market. This paper summarizes the historical development of the industry using aircraft production statistics and analyzes the patent portfolio strategy from 1995 to 2006, a period in which MHI and Honda accumulated patents for the upcoming market entry. The author uses the following two measurements to evaluate niche widths among aircraft manufacturing companies： the Morishita＇s index and the principal component analysis. The former index is used in population ecology to measure overlapping species. The latter measurement is presented to clarify the validity of the Morishita＇s index. The author identifies MHI as a market leader, Kawasaki Heavy Industry （KHI） Co. as a challenger, Fuji Heavy Industry （FHI） Co. as a follower, and Honda as a nicher in the aircraft patent portfolio strategy in Japan.展开更多
文摘To align customer demand with suppliers for reducing work in process and supply costs and increasing re sp onsiveness to customer requirements, a real time collaborative supply chain mana gement system is essential. A solution to the realization of supply chain manage ment capable of timely responding to customer requirements is proposed. Workflow automation is used to manage process interaction across enterprises; Agents can be automatically invoked by supply chain workflow process and are used to pro mote the flexibility and reconfigurability by providing the mechanism in support of distributed compution in an enterprises to meet the requirements of performa nce and business dynamics. An approach that supports agent based workflow proce ss in a supply chain is proposed. And the coordination mechanism between agents is also discussed.
基金This paper is supported by National Natural Science Foundation of China （No. 73002001）.
文摘This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechanism to participate in service delivery are analyzed. This study explores the relationship between service quality and service customer participation in the service encounter and the effect of customer participation on service providers＇ job stress. Finally, the management implications about customer participation in the service encounter from the findings are discussed.
基金supported by the Research on Group Customers Satisfaction of Hubei Telecom
文摘The rapid development of industry application products has greatly influenced society. It has become essential for some telecommunication companies to focus on customer satisfaction with industrial products used by the government and enterprise customers. Following the review of a previous study of customer satisfaction and with the help of experiential level theory,this article attempts to establish a Satisfaction Factors Model for researching customer satisfaction with industry applications. We chose a product named "Mobile Monitor" and investigated the emotional satisfaction of 127 users and company leaders from different walks of life,and showed that 7 of the product's features affected the customers' overall emotional satisfaction. Lastly,this paper points out management implications of this application based on quantitative results. It presents a preliminary exploration program for customer satisfaction research in this specific field. The empirical research on a specific product based on experimental level theory may serve as a reference for other companies that desire to carry out similar surveys in future.
文摘Analysis is given to energy sources home and abroad, the employed and customer market in oceanographic engineering and necessity of its development. Risk out of system is put forward just after marine industry into oceanographic engineering market. It also metions several influencing factors including politics, finance and ocean engineering materials.
文摘The increase on the competitiveness, the search on the customer satisfaction, the search by reducing waste in the civil construction were facts which helped entrepreneurs and companies to seek new ways of working, being lean construction one of the ways to get that. Studies report that the application of the lean tools in construction was carried out in an isolated way. This type of application was pointed as a major factor limiting the extent of achievement in implementing lean principles. The aim of this studies is to identify opportunities to implement the principles of lean production in the service department of a construction company in Goi^is, proposing routines that try to implement the continuous improvement of its processes, eliminating waste, reducing the lead time, allow it to perform the mapping processes, applying the just-in-time and among others, providing services that add value to the customer satisfaction. It was possible to establish the average time for each step, allowing to identify possible improvements in the department, from the perspective of lean principles. The research paper concludes by pointing out the activities for the Department of Post Construction work from building companies, from lean concepts.
文摘Polycarboxylate water-reducing admixture possesses the capability which could meet with the comprehensive performance of high performance concrete used in passenger dedicated line engineering.The problems of polycarboxylates water-reducing admixtures existed in the engineering application of were analyzed.At present the key for polycarboxylates application was to settle the compatibility between the water-reducing admixture and the cement and to keep the quality retention of this admixture.
文摘As a part of the product development process, the after-sales services are not only a source of innovation, but also they benefit from value creation through new managerial methodologies for the achievement of competitive advantage and customer satisfaction. The objective of the paper is to further understand value creation for the after-sales services. We present the case of the creation of a new business for the after-sales services for the entrance into a new market. The new business is created by two gurus in the aerospace industry. A typology of guidelines is derived, based on organizational and strategic perspectives, for the after-sales services value creation and the guidelines for the creation of a new business as well as for the entrance of into a new market are presented.
文摘How to mobilize the enthusiasm of employees working in human resources management has always been the core issue. Employee engagement is a positive mental state of employers; it can be used to measure affective, cognitive and behavioral aspects of the organization and work involvement, which embodies the people-oriented management thinking. Employee engagement has a positive and predictive effect on business performance, customer satisfaction, and employee well-being. Employee engagement directly affects individual behavior and business performance, and thus it determines the competitiveness of enterprises. This paper first discusses the academic definition of employee engagement, and then bases on the relevant theoretical models to analyze employee engagement mechanisms and factors influencing decisions, and finally proposes enterprises to enhance employee engagement of specific measures.
文摘The Japanese aircraft industry changed its course in approximately 2007. Mitsubishi Heavy Industry （MHI） Co. launched a project in which regional jets （Mitsubishi Regional Jet （MILl）） reentered the airliner manufacturing market. Honda announced plans to develop, manufacture, and sell small passenger jets, or Honda Jets, in the United States （US） market. This paper summarizes the historical development of the industry using aircraft production statistics and analyzes the patent portfolio strategy from 1995 to 2006, a period in which MHI and Honda accumulated patents for the upcoming market entry. The author uses the following two measurements to evaluate niche widths among aircraft manufacturing companies： the Morishita＇s index and the principal component analysis. The former index is used in population ecology to measure overlapping species. The latter measurement is presented to clarify the validity of the Morishita＇s index. The author identifies MHI as a market leader, Kawasaki Heavy Industry （KHI） Co. as a challenger, Fuji Heavy Industry （FHI） Co. as a follower, and Honda as a nicher in the aircraft patent portfolio strategy in Japan.
