Household medicine lease （HML） industry originated way back in the Edo period （17C-19C）, when it was promoted by the local fiefdom government to revitalize the economy. Accumulations of wealth, acquired thereafter...Household medicine lease （HML） industry originated way back in the Edo period （17C-19C）, when it was promoted by the local fiefdom government to revitalize the economy. Accumulations of wealth, acquired thereafter from everywhere outside the region, have culminated in the formation of the present-day industrial cluster in Toyama, the largest in the whole area facing the Sea of Japan. Today an adaptation of the quasi-CRM （customer relationship management） business model of the HML system has proved to be a success in Mongolia. This fact seems to offer the authors some clues for dealing with those problems that healthcare and medical services in Japan and elsewhere are riddled with. In this paper, focusing on the common critical success factors （CSFs） behind the success of the authors＇ prototype HML system and its recent successful application in Mongolia, the authors will analyze these factors from the perspective of CRM. The authors will then clarify the following： （1） the usefulness of the business model for ensuring primary healthcare for people in developing countries; （2） the usefulness in our ubiquitous network society of applying ICT to the HML system; （3） possible contributions that the use of the system can make toward improving the quality of our everyday healthcare and medical services in our prominently aging society; and the authors will also suggest （4） the importance of elevating ＂individual self-medication＂ to ＂community-based self-medication＂.展开更多
广告、公关、品牌推广以及企业宣传等传统营销手段的效果正在降低,而建立在同伴影响力基础上的、由社区导向的新型营销手段,却可以透过真实的客户关系网络,为企业创造持续的增长。＂传统营销已死（Marketing Is Dead）。＂8月份,消费者...广告、公关、品牌推广以及企业宣传等传统营销手段的效果正在降低,而建立在同伴影响力基础上的、由社区导向的新型营销手段,却可以透过真实的客户关系网络,为企业创造持续的增长。＂传统营销已死（Marketing Is Dead）。＂8月份,消费者关系论坛（Customer Reference Forum）CEOBillLee在个人博客贴出了这个论点,立刻引来了500多条的留言,这种争论甚至传到了大洋彼岸。他认为,广告、公关、品牌推广以及企业宣传等传统营销手段已经失效,而建立在同伴影响力基础上的、由社区导向的新型营销手段,却可以透过真实的客户关系网络,为企业创造持续的增长。展开更多
文摘Household medicine lease （HML） industry originated way back in the Edo period （17C-19C）, when it was promoted by the local fiefdom government to revitalize the economy. Accumulations of wealth, acquired thereafter from everywhere outside the region, have culminated in the formation of the present-day industrial cluster in Toyama, the largest in the whole area facing the Sea of Japan. Today an adaptation of the quasi-CRM （customer relationship management） business model of the HML system has proved to be a success in Mongolia. This fact seems to offer the authors some clues for dealing with those problems that healthcare and medical services in Japan and elsewhere are riddled with. In this paper, focusing on the common critical success factors （CSFs） behind the success of the authors＇ prototype HML system and its recent successful application in Mongolia, the authors will analyze these factors from the perspective of CRM. The authors will then clarify the following： （1） the usefulness of the business model for ensuring primary healthcare for people in developing countries; （2） the usefulness in our ubiquitous network society of applying ICT to the HML system; （3） possible contributions that the use of the system can make toward improving the quality of our everyday healthcare and medical services in our prominently aging society; and the authors will also suggest （4） the importance of elevating ＂individual self-medication＂ to ＂community-based self-medication＂.
文摘广告、公关、品牌推广以及企业宣传等传统营销手段的效果正在降低,而建立在同伴影响力基础上的、由社区导向的新型营销手段,却可以透过真实的客户关系网络,为企业创造持续的增长。＂传统营销已死（Marketing Is Dead）。＂8月份,消费者关系论坛（Customer Reference Forum）CEOBillLee在个人博客贴出了这个论点,立刻引来了500多条的留言,这种争论甚至传到了大洋彼岸。他认为,广告、公关、品牌推广以及企业宣传等传统营销手段已经失效,而建立在同伴影响力基础上的、由社区导向的新型营销手段,却可以透过真实的客户关系网络,为企业创造持续的增长。
