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CRM应用中的客户数据集成
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作者 薛颂东 曾建潮 乔钢柱 《太原科技大学学报》 2006年第2期110-113,117,共5页
CRM应用要求有效采集客户数据,为数据消费提供支持。除传统邮件外,客户数据主要通过两类网络进入企业,分别是采用电路交换、传输实时语音和传真的PSTN及采用数据包交换、提供电子邮件和网上留言服务的Internet。本文以PCI语音卡为核心硬... CRM应用要求有效采集客户数据,为数据消费提供支持。除传统邮件外,客户数据主要通过两类网络进入企业,分别是采用电路交换、传输实时语音和传真的PSTN及采用数据包交换、提供电子邮件和网上留言服务的Internet。本文以PCI语音卡为核心硬件,综合运用CTI、应用程序的自动化、ASP等技术,设计构建了客户数据接收平台,通过编程实现了不同类型客户数据的接收管理。 展开更多
关键词 客户数据集成 CTI 语音卡
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Design of Service-Oriented Architecture for Spatial Data Integration and Its Application in Building Web-based GIS Systems 被引量:4
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作者 SHA Zongyao XIE Yichun 《Geo-Spatial Information Science》 2010年第1期8-15,共8页
In this paper we propose a service-oriented architecture for spatial data integration (SOA-SDI) in the context of a large number of available spatial data sources that are physically sitting at different places, and d... In this paper we propose a service-oriented architecture for spatial data integration (SOA-SDI) in the context of a large number of available spatial data sources that are physically sitting at different places, and develop web-based GIS systems based on SOA-SDI, allowing client applications to pull in, analyze and present spatial data from those available spatial data sources. The proposed architecture logically includes 4 layers or components; they are layer of multiple data provider services, layer of data in-tegration, layer of backend services, and front-end graphical user interface (GUI) for spatial data presentation. On the basis of the 4-layered SOA-SDI framework, WebGIS applications can be quickly deployed, which proves that SOA-SDI has the potential to reduce the input of software development and shorten the development period. 展开更多
关键词 spatial data integration web-based GIS service-oriented architecture software
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