Increases in consumer requirements for both product and service efficiency and effectiveness have resulted in business process reengineering （BPR）. The re-engineering of business processes is concerned with fundamen...Increases in consumer requirements for both product and service efficiency and effectiveness have resulted in business process reengineering （BPR）. The re-engineering of business processes is concerned with fundamentally rethinking and redesigning business processes to obtain dramatic and sustaining improvements in quality, cost, service, lead-times, outcomes, flexibility and innovation （Hammer ＆ Champy, 1993）. Nowadays, banking industry has reduced structural barriers to competition in domestic markets by abolishing interest rates ceilings on deposits and lending by financial intermediaries in the world. Iran also has not been expected. According to the government＇s decision, the interest rate is going down to be around 9% （before： 22%, and right now： 15%）, and this decision is very risky for the banks in Iran. On these reasons cited above, the banks should employ some strategies to solve their problems. It is because the customers have a vital and key role in this sector, and the banks are dependent to them, 13PR is one strategy to help them in this competitive situation. BPR implementation can provide them, to survive in this better customer service, as well as improvement and management of customer expectations satisfaction and loyalty （Winer, 2001）. This study is a descriptive-correlation research to explain effect of BPR on strengthening of banking sector, focus on customer satisfaction as potential of I^PR. The focus of attention with such applications is customer satisfaction. In this research, a questionnaire was developed containing 18 items each items employed a 7-piont instrument developed to find existent relationship between BPR implementation and customer satisfaction, relationship between employee＇s productivity and efficiency and satisfaction level of customer and also effect of information technology on accomplishment of BPR. In order to validate the instrument, validity and reliability tests were performed and to get reliability. Alpha kronbakh has computed according a pilot study as shown in following items： r HI （with 5 factors） = 75.7%; r H2 （with 7 factors） = 75%; r H3 （with 5 factors） = 81%; R total： （with 17 factors） = 92%展开更多
This research is a development in management information system （MIS） planning based on operation analysis and development according to concurrent engineering approach and reestablishment of database management. Acc...This research is a development in management information system （MIS） planning based on operation analysis and development according to concurrent engineering approach and reestablishment of database management. According to our case study industry, such industry currently used traditional network systems such as LAN, and ＂Bus Network＂ Network Topology. Client/Server distributed computing has a problem with database management in data redundancy, data inconsistency, and data independency. For Network Topology, Bus Network has problem with multitasking since the network are able to handle only a set of data at a time so the traffic problem will occur when multiple users request for the service. Thus, such condition is inconsistent with concurrent engineering which must be able to access the data simultaneously. As a consequence, this study develops a network system, network system of working system, using LAN and ＂Star Network＂ network topology. The file server processing distributed is an application while database is stored in host computer or file server but the data will be processed in users＇ computer. When the user needs to access the data, file server will send it to the user and the user can further analysis or manage such data in the user computer, so called ＂Hierarchical Database Model＂. Hierarchical database structure is easily developed like general organization command structure with different level of responsibility. In details, the data level in the database is divided into three levels including DBI, DB2, and DB3, so development of simultaneously systemic flow and access of various critical data is performed in parallel. Furthermore, this is consistent with access of all three data levels including： Level 1 is overall dataflow of both inside and outside the organization; Level 2 is dataflow of each division in the organization; and Level 3 is dataflow of subunit in each division in the organization. After systemize flow and access of data with concurrent engineering as mentioned, it provided optimal efficiency in the whole production system management reducing loss in the whole system of the organization展开更多
A regional groundwater management system has been elaborated, integrating Relational Database Management System （RDBMS） and various web services. It consists of web geospatial application so-called HydrlS （ Hydroge...A regional groundwater management system has been elaborated, integrating Relational Database Management System （RDBMS） and various web services. It consists of web geospatial application so-called HydrlS （ Hydrogeological Information System） based on Open Source components and technologies, leading to a feasible and low-cost solution. Therefore, HydrlS permits delivery of data from a number of heterogeneous sources to standards supported by the Open Geospatial Consortium （OGC）. The protocols used for exchanging data are also derived from OGC standards, i.e., WMS （Web Mapping Service）, WFS （Web Feature Service）, and WCS （Web Coverage Service）. Finally, a geoportal was developed, which consists of client-applications that communicate with different Web Services （WMS, WCS, and WFS） through HTTP-requests. A prototype for web-based GIS application was designed using the deegree Framework to provide systematic interfaces and functions. This system was developed to demonstrate the value of making hydrogeological data more widely accessible through client/server architecture. This experience and knowledge already gained in this project will be a source for technology transfer and policy decisions. Otherwise, this will enable user groups to improve the management of their groundwater resources and contribute to enhanced decision support capabilities.展开更多
文摘Increases in consumer requirements for both product and service efficiency and effectiveness have resulted in business process reengineering （BPR）. The re-engineering of business processes is concerned with fundamentally rethinking and redesigning business processes to obtain dramatic and sustaining improvements in quality, cost, service, lead-times, outcomes, flexibility and innovation （Hammer ＆ Champy, 1993）. Nowadays, banking industry has reduced structural barriers to competition in domestic markets by abolishing interest rates ceilings on deposits and lending by financial intermediaries in the world. Iran also has not been expected. According to the government＇s decision, the interest rate is going down to be around 9% （before： 22%, and right now： 15%）, and this decision is very risky for the banks in Iran. On these reasons cited above, the banks should employ some strategies to solve their problems. It is because the customers have a vital and key role in this sector, and the banks are dependent to them, 13PR is one strategy to help them in this competitive situation. BPR implementation can provide them, to survive in this better customer service, as well as improvement and management of customer expectations satisfaction and loyalty （Winer, 2001）. This study is a descriptive-correlation research to explain effect of BPR on strengthening of banking sector, focus on customer satisfaction as potential of I^PR. The focus of attention with such applications is customer satisfaction. In this research, a questionnaire was developed containing 18 items each items employed a 7-piont instrument developed to find existent relationship between BPR implementation and customer satisfaction, relationship between employee＇s productivity and efficiency and satisfaction level of customer and also effect of information technology on accomplishment of BPR. In order to validate the instrument, validity and reliability tests were performed and to get reliability. Alpha kronbakh has computed according a pilot study as shown in following items： r HI （with 5 factors） = 75.7%; r H2 （with 7 factors） = 75%; r H3 （with 5 factors） = 81%; R total： （with 17 factors） = 92%
文摘This research is a development in management information system （MIS） planning based on operation analysis and development according to concurrent engineering approach and reestablishment of database management. According to our case study industry, such industry currently used traditional network systems such as LAN, and ＂Bus Network＂ Network Topology. Client/Server distributed computing has a problem with database management in data redundancy, data inconsistency, and data independency. For Network Topology, Bus Network has problem with multitasking since the network are able to handle only a set of data at a time so the traffic problem will occur when multiple users request for the service. Thus, such condition is inconsistent with concurrent engineering which must be able to access the data simultaneously. As a consequence, this study develops a network system, network system of working system, using LAN and ＂Star Network＂ network topology. The file server processing distributed is an application while database is stored in host computer or file server but the data will be processed in users＇ computer. When the user needs to access the data, file server will send it to the user and the user can further analysis or manage such data in the user computer, so called ＂Hierarchical Database Model＂. Hierarchical database structure is easily developed like general organization command structure with different level of responsibility. In details, the data level in the database is divided into three levels including DBI, DB2, and DB3, so development of simultaneously systemic flow and access of various critical data is performed in parallel. Furthermore, this is consistent with access of all three data levels including： Level 1 is overall dataflow of both inside and outside the organization; Level 2 is dataflow of each division in the organization; and Level 3 is dataflow of subunit in each division in the organization. After systemize flow and access of data with concurrent engineering as mentioned, it provided optimal efficiency in the whole production system management reducing loss in the whole system of the organization
文摘A regional groundwater management system has been elaborated, integrating Relational Database Management System （RDBMS） and various web services. It consists of web geospatial application so-called HydrlS （ Hydrogeological Information System） based on Open Source components and technologies, leading to a feasible and low-cost solution. Therefore, HydrlS permits delivery of data from a number of heterogeneous sources to standards supported by the Open Geospatial Consortium （OGC）. The protocols used for exchanging data are also derived from OGC standards, i.e., WMS （Web Mapping Service）, WFS （Web Feature Service）, and WCS （Web Coverage Service）. Finally, a geoportal was developed, which consists of client-applications that communicate with different Web Services （WMS, WCS, and WFS） through HTTP-requests. A prototype for web-based GIS application was designed using the deegree Framework to provide systematic interfaces and functions. This system was developed to demonstrate the value of making hydrogeological data more widely accessible through client/server architecture. This experience and knowledge already gained in this project will be a source for technology transfer and policy decisions. Otherwise, this will enable user groups to improve the management of their groundwater resources and contribute to enhanced decision support capabilities.
