Aiming at discovering target customers,this article establishes the value assessment system for government& corporate customers according to the level,stability and accessibility of customer value.With 137 custome...Aiming at discovering target customers,this article establishes the value assessment system for government& corporate customers according to the level,stability and accessibility of customer value.With 137 customers as samples,it builds the government & corporate customer value assessment system through analytic hierarchy process(AHP) and identifies target government &corpora te customers by indicator optimization,model fitting and cluster analysis.All these achievements help accurate identification of high-value government and corporate customers and optimization of resource allocation for customer service.展开更多
How to mobilize the enthusiasm of employees working in human resources management has always been the core issue. Employee engagement is a positive mental state of employers; it can be used to measure affective, cogni...How to mobilize the enthusiasm of employees working in human resources management has always been the core issue. Employee engagement is a positive mental state of employers; it can be used to measure affective, cognitive and behavioral aspects of the organization and work involvement, which embodies the people-oriented management thinking. Employee engagement has a positive and predictive effect on business performance, customer satisfaction, and employee well-being. Employee engagement directly affects individual behavior and business performance, and thus it determines the competitiveness of enterprises. This paper first discusses the academic definition of employee engagement, and then bases on the relevant theoretical models to analyze employee engagement mechanisms and factors influencing decisions, and finally proposes enterprises to enhance employee engagement of specific measures.展开更多
The focus of the article is on the contribution of the perspective of supply chain management （SCM） to the explanation of internationalization processes. The empirical study is based on case studies of 20 small- and...The focus of the article is on the contribution of the perspective of supply chain management （SCM） to the explanation of internationalization processes. The empirical study is based on case studies of 20 small- and medium-sized enterprises （SMEs） with international activities from China, India, New Zealand, and Singapore. All chosen firms were founded after 1980 in order to capture retrospectively the whole globalization process of each firm. All sample firms operate their supply chains （SCs） on the basis of information and communications technology （ICT）. Depending on size, strategy, business model, industry, and mindset of the managers, firms use ICT on a range from integrating individual functional areas to integrating the whole SC through enterprise resource planning （ERP） and customer relationship management （CRM） systems.展开更多
Smart grids are expected to become an essential component of the future energy system. The technical potential of smart grids is far reaching and increasingly well understood, and smart grids are now in the early phas...Smart grids are expected to become an essential component of the future energy system. The technical potential of smart grids is far reaching and increasingly well understood, and smart grids are now in the early phases of market deployment in several regions, particularly, in Europe and the US. Less understood than the technical aspects is how and to what degree end users （i.e. the customers） are willing and able to embrace smart grid technologies and the changes in mindset associated with this transition. This article reports the main findings from an lEA （International Energy Agency）-DSM （demand side management） project addressing the role of customers in a smart grid deployment scheme, specifically how customer behavior may restrict the technical potential of smart grids from being realized. With a model of household energy behavior as the theoretical point of departure, the research builds on experiences from various smart grid pilot studies, together with consumer research within similar domains, to identify behavioral challenges that are likely to hamper adoption of＂smart grid behaviors＂. Based on this insight, a set of recommendations to minimize customer resistance to smart grid deployment is suggested.展开更多
基金The work presented in this study is supported by the National Natural Science Foundation of China （Grant No.71372046）. As the authors of this paper, we＇d like to express our sincere gratitude to China enterprise research center, Tsinghua University. Since without the inspiring academic atmosphere, we could hardly come up with the creativity of this study. Besides, we also appreciate the cooperation of our subjects who were all students of our university.
文摘Aiming at discovering target customers,this article establishes the value assessment system for government& corporate customers according to the level,stability and accessibility of customer value.With 137 customers as samples,it builds the government & corporate customer value assessment system through analytic hierarchy process(AHP) and identifies target government &corpora te customers by indicator optimization,model fitting and cluster analysis.All these achievements help accurate identification of high-value government and corporate customers and optimization of resource allocation for customer service.
文摘How to mobilize the enthusiasm of employees working in human resources management has always been the core issue. Employee engagement is a positive mental state of employers; it can be used to measure affective, cognitive and behavioral aspects of the organization and work involvement, which embodies the people-oriented management thinking. Employee engagement has a positive and predictive effect on business performance, customer satisfaction, and employee well-being. Employee engagement directly affects individual behavior and business performance, and thus it determines the competitiveness of enterprises. This paper first discusses the academic definition of employee engagement, and then bases on the relevant theoretical models to analyze employee engagement mechanisms and factors influencing decisions, and finally proposes enterprises to enhance employee engagement of specific measures.
文摘The focus of the article is on the contribution of the perspective of supply chain management （SCM） to the explanation of internationalization processes. The empirical study is based on case studies of 20 small- and medium-sized enterprises （SMEs） with international activities from China, India, New Zealand, and Singapore. All chosen firms were founded after 1980 in order to capture retrospectively the whole globalization process of each firm. All sample firms operate their supply chains （SCs） on the basis of information and communications technology （ICT）. Depending on size, strategy, business model, industry, and mindset of the managers, firms use ICT on a range from integrating individual functional areas to integrating the whole SC through enterprise resource planning （ERP） and customer relationship management （CRM） systems.
文摘Smart grids are expected to become an essential component of the future energy system. The technical potential of smart grids is far reaching and increasingly well understood, and smart grids are now in the early phases of market deployment in several regions, particularly, in Europe and the US. Less understood than the technical aspects is how and to what degree end users （i.e. the customers） are willing and able to embrace smart grid technologies and the changes in mindset associated with this transition. This article reports the main findings from an lEA （International Energy Agency）-DSM （demand side management） project addressing the role of customers in a smart grid deployment scheme, specifically how customer behavior may restrict the technical potential of smart grids from being realized. With a model of household energy behavior as the theoretical point of departure, the research builds on experiences from various smart grid pilot studies, together with consumer research within similar domains, to identify behavioral challenges that are likely to hamper adoption of＂smart grid behaviors＂. Based on this insight, a set of recommendations to minimize customer resistance to smart grid deployment is suggested.
