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电信运营商OPC客服管理体系研究与应用
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作者 宋灿辉 梁伟明 +1 位作者 陈茂强 杜德泉 《广东通信技术》 2023年第3期18-21,共4页
随着运营商产品的日益丰富和客户对服务质量期望的日益提高,如何充分调动企业内部各业务部门全力协同提升服务质量,一直困扰着电信运营商。针对这一问题,利用智能化客服系统,将运营商服务质量总目标分解成若干子目标,形成多个管控点;并... 随着运营商产品的日益丰富和客户对服务质量期望的日益提高,如何充分调动企业内部各业务部门全力协同提升服务质量,一直困扰着电信运营商。针对这一问题,利用智能化客服系统,将运营商服务质量总目标分解成若干子目标,形成多个管控点;并对应到企业内各部门,制定举措及计划;同时通过检查组做好闭环检查对标;重构了运营商OPC(Object-Plan-Check)客服管理体系。在此基础上,通过广州电信的实际案例进行了验证,取的了明显的成效。 展开更多
关键词 运营商 OPC 客服管理体系
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HydrIS: An Open Source GIS Decision Support System for Groundwater Management (Morocco) 被引量:1
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作者 JARAR OULIDI Hassane LWNER Ralf +1 位作者 BENAABIDATE Lahcen WCHTER Joachim 《Geo-Spatial Information Science》 2009年第3期212-216,共5页
A regional groundwater management system has been elaborated, integrating Relational Database Management System (RDBMS) and various web services. It consists of web geospatial application so-called HydrlS ( Hydroge... A regional groundwater management system has been elaborated, integrating Relational Database Management System (RDBMS) and various web services. It consists of web geospatial application so-called HydrlS ( Hydrogeological Information System) based on Open Source components and technologies, leading to a feasible and low-cost solution. Therefore, HydrlS permits delivery of data from a number of heterogeneous sources to standards supported by the Open Geospatial Consortium (OGC). The protocols used for exchanging data are also derived from OGC standards, i.e., WMS (Web Mapping Service), WFS (Web Feature Service), and WCS (Web Coverage Service). Finally, a geoportal was developed, which consists of client-applications that communicate with different Web Services (WMS, WCS, and WFS) through HTTP-requests. A prototype for web-based GIS application was designed using the deegree Framework to provide systematic interfaces and functions. This system was developed to demonstrate the value of making hydrogeological data more widely accessible through client/server architecture. This experience and knowledge already gained in this project will be a source for technology transfer and policy decisions. Otherwise, this will enable user groups to improve the management of their groundwater resources and contribute to enhanced decision support capabilities. 展开更多
关键词 Open Geospatial Consortium (OGC) deegree framework database management HYDROGEOLOGY
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