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基于多文本数据的联通工单系统辅助研判技术 被引量:2
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作者 王占忠 《通讯世界》 2020年第2期73-75,共3页
中国联通各地市公司在宽带网及无线网故障处理工作中积累了大量的典型案例,但基本都为文本数据。在每个文本或案例中描述了具体的故障问题、引起的原因及解决办法。但很难利用自动化的手段去分析和理解,也很难在工单系统的派障过程中通... 中国联通各地市公司在宽带网及无线网故障处理工作中积累了大量的典型案例,但基本都为文本数据。在每个文本或案例中描述了具体的故障问题、引起的原因及解决办法。但很难利用自动化的手段去分析和理解,也很难在工单系统的派障过程中通过故障描述自动定位原因并给出解决办法。本文利用文本数据挖掘技术从故障案例中提取故障问题和故障原因形成因果关系,并自动给出最佳的故障解决方案。即采用文本聚类的方法通过故障现象描述进行故障定位及辅助研判。 展开更多
关键词 文本挖掘 联通系统辅助技术 KMEANS算法
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大模型技术在客服领域的智能化应用研究
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作者 许世民 解冰 +1 位作者 卢钰情 王凯 《江苏通信》 2024年第3期92-95,共4页
随着数字化转型的深入推进,客服领域面临着诸多挑战,而大模型技术已经成为应对这些挑战的关键工具。本文首先介绍了大模型技术的应用场景。结合某跨国企业客服中心及某省级政务热线的业务,分析了企业在当前环境下的业务需求,包括申告工... 随着数字化转型的深入推进,客服领域面临着诸多挑战,而大模型技术已经成为应对这些挑战的关键工具。本文首先介绍了大模型技术的应用场景。结合某跨国企业客服中心及某省级政务热线的业务,分析了企业在当前环境下的业务需求,包括申告工单专业翻译、工单办理流程优化、工单关联整合、知识库调度及大模型生成回复内容等。其次,针对需求场景提出了解决方案,提供了在线智能工单辅助、邮件智能关联、智能问答助手等功能,辅助客服人员提升在线服务质量。最后对大模型技术赋能企业智能化应用进行了思考及展望。 展开更多
关键词 大模型 智能客服 在线服务 工单辅助 智能问答
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Development of a one-axis manipulator for laser-assisted machining 被引量:1
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作者 KIM Dong-hyeon LEE Choon-man 《Journal of Central South University》 SCIE EI CAS 2013年第2期378-384,共7页
Laser-assisted machining has been considered as a new alternative machining method of difficult-to-cut materials. A laser module with one-axis manipulator is developed to focus on preheating laser beam effectively. Fi... Laser-assisted machining has been considered as a new alternative machining method of difficult-to-cut materials. A laser module with one-axis manipulator is developed to focus on preheating laser beam effectively. First of all, the thermal characteristic analysis was performed to verify the importance of laser module location. Laser module should be moved within 1 mm. Analysis conditions of three positions in driving range of the one-axis manipulator are selected. And a C coupling is used as a connection device for spindle and laser module. An initial model has one C coupling, and the number of C coupling has been increased from 1 to 2 in an improved model. And the analysis is carried out again for the one-axis manipulator. The results of the static analysis, the maximum displacement and the maximum stress are decreased by 22% and 11%, respectively, for the improved model when the laser module is located at farthest away from the spindle unit. As a result of the modal analysis, the first natural frequency mode is increased by 13%, 18% and 12% at these positions of the improved model, respectively. The harmonic analysis of the improved model was performed by analyzing the results of the modal analysis. The maximum deformation was 0.33 mm in driving unit at 222 Hz. And the maximum compliance of the ISO axis direction was 0.23 mm/N. Finally, the one-axis manipulator has been fabricated successfully using the analysis result. 展开更多
关键词 finite element analysis (FEA) laser-assisted machining MANIPULATOR
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