This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechan...This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechanism to participate in service delivery are analyzed. This study explores the relationship between service quality and service customer participation in the service encounter and the effect of customer participation on service providers' job stress. Finally, the management implications about customer participation in the service encounter from the findings are discussed.展开更多
Hot granule medium pressure forming (HGMF) process is a new process in which granule medium replaces the medium in existing flexible-die hot forming process, such as liquids, gases or viscous medium. Hot forming of ...Hot granule medium pressure forming (HGMF) process is a new process in which granule medium replaces the medium in existing flexible-die hot forming process, such as liquids, gases or viscous medium. Hot forming of light alloy sheet parts can be realized based on the properties of granule medium, such as withstanding high temperature and pressure, filling well, sealing and loading easily. In this work, the forming of AA7075 cylindrical parts by HGMF process is taken as an example to establish the constitutive relation and forming limit diagram (FLD) of AA7075 sheet which is related to temperature by hot uniaxial tensile test of sheet metal. Based on the assumption that granule medium is applied to extended Drucker-Prager linear material model, the finite element model of HGMF process is established and the effect of technological parameters, such as forming temperature, blank-holder gap and drawing ratio, on the sheet metal formability, is studied. The limit drawing ratio curve of AA7075 cylindrical parts at forming temperature of 175-300 ℃ is obtained by HGMF process test, and the limit drawing ratio reaches the maximum value of 1.71 at 250 ℃. The results of numerical simulation are consistent with the results of process test, and the forming force, distribution of wall thichness and form of instability are predicted correctly, which provides reference for the application of HGMF process.展开更多
In view of the effect of fissure water in fractured rock mass on the strength of rock mass in engineering projects, we pre-pared specimens of cement mortar to simulate saturated rock mass with continuous fractures of ...In view of the effect of fissure water in fractured rock mass on the strength of rock mass in engineering projects, we pre-pared specimens of cement mortar to simulate saturated rock mass with continuous fractures of different slope angles. By exerting static and dynamic loads on the specimens, the mechanical characteristics of rock mass with fissure water under these loads can be analyzed. Our experimental results indicate that the static compressive strength of saturated fractured rock mass is related to the slope angle. The lowest compressive strength of fractured rock mass occurs when the slope angle is 45°, while the highest strength occurs when the specimen has no fractures. Fissure water can weaken the strength of rock mass. The softening coefficient does not vary with the slope angle and type of load. The hydrodynamic pressure of fractured rock mass gradually increases with an increase in dynamic load. For a 0° slope angle, the hydrodynamic pressure reaches its highest level. When the slope angle is 90°, the hydro-dynamic pressure is the lowest.展开更多
This study represents an approach to investigate a force controlled short-stroke honing process and especially the dependency between the type of finishing tool and the resulting shape accuracy. Based on a finite elem...This study represents an approach to investigate a force controlled short-stroke honing process and especially the dependency between the type of finishing tool and the resulting shape accuracy. Based on a finite element analysis and a validation with special pressure measurement films, the contact mechanisms between the finishing tool and the workpiece are analyzed. In order to achieve a high surface quality without reducing the shape accuracy, the influence of different finishing tools with an individual material behavior on the resulting shape accuracy have been analyzed. With a variation of the geometry of the finishing tool as well as of the workpiece, different loading cases between the tool and the workpiece are considered in the finite element simulation. These results, combined with experimental investigations with different finishing films lead to an improvement of the surface quality without reducing the shape accuracy.展开更多
基金This paper is supported by National Natural Science Foundation of China (No. 73002001).
文摘This paper considers the role of service customers in those service encounters where the customer participates in the service production and delivery process, and the customer factors, motivations and incentive mechanism to participate in service delivery are analyzed. This study explores the relationship between service quality and service customer participation in the service encounter and the effect of customer participation on service providers' job stress. Finally, the management implications about customer participation in the service encounter from the findings are discussed.
基金Projects(5130538651305385)supported by the National Natural Science Foundation of ChinaProject(E2013203093)supported by the Natural Science Foundation of Hebei Province,China
文摘Hot granule medium pressure forming (HGMF) process is a new process in which granule medium replaces the medium in existing flexible-die hot forming process, such as liquids, gases or viscous medium. Hot forming of light alloy sheet parts can be realized based on the properties of granule medium, such as withstanding high temperature and pressure, filling well, sealing and loading easily. In this work, the forming of AA7075 cylindrical parts by HGMF process is taken as an example to establish the constitutive relation and forming limit diagram (FLD) of AA7075 sheet which is related to temperature by hot uniaxial tensile test of sheet metal. Based on the assumption that granule medium is applied to extended Drucker-Prager linear material model, the finite element model of HGMF process is established and the effect of technological parameters, such as forming temperature, blank-holder gap and drawing ratio, on the sheet metal formability, is studied. The limit drawing ratio curve of AA7075 cylindrical parts at forming temperature of 175-300 ℃ is obtained by HGMF process test, and the limit drawing ratio reaches the maximum value of 1.71 at 250 ℃. The results of numerical simulation are consistent with the results of process test, and the forming force, distribution of wall thichness and form of instability are predicted correctly, which provides reference for the application of HGMF process.
基金support for this work, provided by the National Natural Science Foundation of China (No50534040)
文摘In view of the effect of fissure water in fractured rock mass on the strength of rock mass in engineering projects, we pre-pared specimens of cement mortar to simulate saturated rock mass with continuous fractures of different slope angles. By exerting static and dynamic loads on the specimens, the mechanical characteristics of rock mass with fissure water under these loads can be analyzed. Our experimental results indicate that the static compressive strength of saturated fractured rock mass is related to the slope angle. The lowest compressive strength of fractured rock mass occurs when the slope angle is 45°, while the highest strength occurs when the specimen has no fractures. Fissure water can weaken the strength of rock mass. The softening coefficient does not vary with the slope angle and type of load. The hydrodynamic pressure of fractured rock mass gradually increases with an increase in dynamic load. For a 0° slope angle, the hydrodynamic pressure reaches its highest level. When the slope angle is 90°, the hydro-dynamic pressure is the lowest.
文摘This study represents an approach to investigate a force controlled short-stroke honing process and especially the dependency between the type of finishing tool and the resulting shape accuracy. Based on a finite element analysis and a validation with special pressure measurement films, the contact mechanisms between the finishing tool and the workpiece are analyzed. In order to achieve a high surface quality without reducing the shape accuracy, the influence of different finishing tools with an individual material behavior on the resulting shape accuracy have been analyzed. With a variation of the geometry of the finishing tool as well as of the workpiece, different loading cases between the tool and the workpiece are considered in the finite element simulation. These results, combined with experimental investigations with different finishing films lead to an improvement of the surface quality without reducing the shape accuracy.