As an essential component of bus dwelling time, passenger boarding time has a significant impact on bus running reliability and service quality. In order to understand the passengers’ boarding process and mitigate pa...As an essential component of bus dwelling time, passenger boarding time has a significant impact on bus running reliability and service quality. In order to understand the passengers’ boarding process and mitigate passenger boarding time, a regression analysis framework is proposed to capture the difference and influential factors of boarding time for adult and elderly passengers based on smart card data from Changzhou. Boarding gap, the time difference between two consecutive smart card tapping records, is calculated to approximate passenger boarding time. Analysis of variance is applied to identify whether the difference in boarding time between adults and seniors is statistically significant. The multivariate regression modeling approach is implemented to analyze the influences of passenger types, marginal effects of each additional boarding passenger and bus floor types on the total boarding time at each stop. Results show that a constant difference exists in boarding time between adults and seniors even without considering the specific bus characteristics. The average passenger boarding time decreases when the number of passenger increases. The existence of two entrance steps delays the boarding process, especially for elderly passengers.展开更多
This paper aims to explore the relationship between perceived satisfaction and loyalty of Spanish arts participants. Evidence suggests that customer satisfaction plays a key role in an organization＇s ability to maint...This paper aims to explore the relationship between perceived satisfaction and loyalty of Spanish arts participants. Evidence suggests that customer satisfaction plays a key role in an organization＇s ability to maintain a relationship with its customers. We examined the link between satisfaction and loyalty within a theoretical framework based on an empirical study in which data from more than 14,000 respondents were obtained. This data allowed us to evaluate the arts consumer from an attitudinal and behavioral perspective looking at their interests, satisfaction level, frequency of attendance, and compare it using the participant＇s education level. A descriptive statistical analysis using ANOVA （analysis of variance）, correlation, partial correlation, and multiple regression provided evidence that, in the context of experiencing an arts show, satisfaction does not have any impact on loyalty but education level plays a significant role in people＇s interest and loyalty.展开更多
基金The National Natural Science Foundation of China(No.51338003,71801041)
文摘As an essential component of bus dwelling time, passenger boarding time has a significant impact on bus running reliability and service quality. In order to understand the passengers’ boarding process and mitigate passenger boarding time, a regression analysis framework is proposed to capture the difference and influential factors of boarding time for adult and elderly passengers based on smart card data from Changzhou. Boarding gap, the time difference between two consecutive smart card tapping records, is calculated to approximate passenger boarding time. Analysis of variance is applied to identify whether the difference in boarding time between adults and seniors is statistically significant. The multivariate regression modeling approach is implemented to analyze the influences of passenger types, marginal effects of each additional boarding passenger and bus floor types on the total boarding time at each stop. Results show that a constant difference exists in boarding time between adults and seniors even without considering the specific bus characteristics. The average passenger boarding time decreases when the number of passenger increases. The existence of two entrance steps delays the boarding process, especially for elderly passengers.
文摘This paper aims to explore the relationship between perceived satisfaction and loyalty of Spanish arts participants. Evidence suggests that customer satisfaction plays a key role in an organization＇s ability to maintain a relationship with its customers. We examined the link between satisfaction and loyalty within a theoretical framework based on an empirical study in which data from more than 14,000 respondents were obtained. This data allowed us to evaluate the arts consumer from an attitudinal and behavioral perspective looking at their interests, satisfaction level, frequency of attendance, and compare it using the participant＇s education level. A descriptive statistical analysis using ANOVA （analysis of variance）, correlation, partial correlation, and multiple regression provided evidence that, in the context of experiencing an arts show, satisfaction does not have any impact on loyalty but education level plays a significant role in people＇s interest and loyalty.
