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企业建立大客户忠诚伙伴关系思考 被引量:2
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作者 刘宝玲 《理论探索》 北大核心 2007年第4期80-82,共3页
企业建立大客户忠诚伙伴关系,可以促进企业利润持续增长,树立起企业良好的形象,增强员工对企业和决策者的信心,保障企业持续发展。因此,建立大客户忠诚伙伴关系一直是许多企业努力实践的工作。为此,企业要从以下三方面努力:分析客户需求... 企业建立大客户忠诚伙伴关系,可以促进企业利润持续增长,树立起企业良好的形象,增强员工对企业和决策者的信心,保障企业持续发展。因此,建立大客户忠诚伙伴关系一直是许多企业努力实践的工作。为此,企业要从以下三方面努力:分析客户需求,增加客户价值;实现从竞争到合作的观念转变;规范运作模式,做到程序流畅化。 展开更多
关键词 大客户 忠诚伙伴 影响 方向
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Relationships between Tourist Experiential Value and Ice-Snow Tourism Loyalty in Zhangjiakou City,and the Moderating Effects of Travel Companions 被引量:2
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作者 WANG Juan SUN Yuhao 《Journal of Resources and Ecology》 CSCD 2022年第4期646-654,共9页
The successful bid for the 2022 Winter Olympics has provided a new opportunity for the popularization of ice-snow sports and making improvements in the efficiency of ice-snow tourism in China.Taking Zhangjiakou City i... The successful bid for the 2022 Winter Olympics has provided a new opportunity for the popularization of ice-snow sports and making improvements in the efficiency of ice-snow tourism in China.Taking Zhangjiakou City in Hebei Province as the research object and using questionnaire analysis and the structural equation model(SEM),this paper examined several hypotheses of the relationship between tourist experiential value and tourist loyalty in the context of ice-snow tourism,and a mediation analysis was conducted to explore the moderating role of travel companions.The results show that:(1)The functional value,emotional value and social value have significant positive effects on tourist loyalty;(2)Tourist satisfaction is a partial mediator between functional value,emotional value,social value and tourist loyalty,and a full mediator between cognitive value and tourist loyalty;and(3)Travel companions play a significant moderating role in the influence of emotional value on tourist loyalty.Based on these findings,several suggestions are put forward for the high-quality development of ice-snow tourism in China,including developing ice-snow family tourism products,building an ice-snow brand with winter Olympics characteristics,constructing the ice-snow industrial system,and cultivating ice-snow culture. 展开更多
关键词 ice-snow tourism tourist experiential value tourist loyalty travel companions structural equation model
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