This paper aims to develop a customer satisfaction model for bus rapid transit （BRT）. Both the socio-economic and travel characteristics of passengers were considered to be independent variables. Changzhou BRT was t...This paper aims to develop a customer satisfaction model for bus rapid transit （BRT）. Both the socio-economic and travel characteristics of passengers were considered to be independent variables. Changzhou BRT was taken as an example and on which on-board surveys were conducted to collect data. Ordinal logistic regression （OLR） was used as the modeling approach. The general OLR-based procedure for modeling customer satisfaction is proposed and based on which the customer satisfaction model of Changzhou BRT is developed. Some important findings are concluded： Waiting sub-journey affects customer satisfaction the most, riding sub- journey comes second and arriving station sub-journey has relatively fewer effects. The availability of shelter and benches at stations imposes heavy influence on customer satisfaction. Passengers＇ socio-economic characteristics have heavy impact on customer satisfaction.展开更多
This paper describes the characteristics of the supply chain e-commerce era, understands the concept,content and objectives of supply chain management,and raises supply chain management model,and also analyzes e-comme...This paper describes the characteristics of the supply chain e-commerce era, understands the concept,content and objectives of supply chain management,and raises supply chain management model,and also analyzes e-commerce supply chain architecture.On the existing architecture,elaborates the build about e-commerce supply chain management system, along with proposing strategic directions of e-commerce supply chain management,including JIT, quick response, efficient customer response, enterprise resource planning and electronic ordering system,and discusses in detail the effects of various policy for the entire e-commerce supply chain management.展开更多
基金The National Natural Science Foundation of China(No.61573098)the Scientific Research Projects in Universities of Inner Mongolia(No.NJZY16022)
文摘This paper aims to develop a customer satisfaction model for bus rapid transit （BRT）. Both the socio-economic and travel characteristics of passengers were considered to be independent variables. Changzhou BRT was taken as an example and on which on-board surveys were conducted to collect data. Ordinal logistic regression （OLR） was used as the modeling approach. The general OLR-based procedure for modeling customer satisfaction is proposed and based on which the customer satisfaction model of Changzhou BRT is developed. Some important findings are concluded： Waiting sub-journey affects customer satisfaction the most, riding sub- journey comes second and arriving station sub-journey has relatively fewer effects. The availability of shelter and benches at stations imposes heavy influence on customer satisfaction. Passengers＇ socio-economic characteristics have heavy impact on customer satisfaction.
文摘This paper describes the characteristics of the supply chain e-commerce era, understands the concept,content and objectives of supply chain management,and raises supply chain management model,and also analyzes e-commerce supply chain architecture.On the existing architecture,elaborates the build about e-commerce supply chain management system, along with proposing strategic directions of e-commerce supply chain management,including JIT, quick response, efficient customer response, enterprise resource planning and electronic ordering system,and discusses in detail the effects of various policy for the entire e-commerce supply chain management.
