Considering the complexity of the networks and the need for telecommunication operators （Telco） to present innovations to their clients, the quickest possible, one of the solutions for this complexity could be to ce...Considering the complexity of the networks and the need for telecommunication operators （Telco） to present innovations to their clients, the quickest possible, one of the solutions for this complexity could be to centralize its configuration. Thus the SDN （software-defmed networking） concept may be an important solution. This paper suggests the implementation of a tool to support the development and testing of networks and services before they are put into production. The use of a tool that simplifies the configuration of a network service makes the networks and services to be less susceptible to errors and failures by those who set them up, thus allowing telecom operators, among others, to be able to create new services, improve the monitorization of their human resources and, above all, improve their fmancial results. In the end, success will be achieved because with a simple interaction and basic knowledge we are able to manage network services.展开更多
This article investigates the extent to which Jordanian service organizations seek to establish continuity culture through testing, training, and updating of their business continuity plans. A survey strategy was adop...This article investigates the extent to which Jordanian service organizations seek to establish continuity culture through testing, training, and updating of their business continuity plans. A survey strategy was adopted in this research. Primary and secondary data were used.Semistructured interviews were conducted with five senior managers from five large Jordanian service organizations registered with the Amman Stock Exchange. The selection of organizations was made on the basis of simple random sampling. Interviews targeted the headquarters only in order to obtain a homogenous sample. Three out of five organizations could be regarded as crisis prepared and have better chances for recovery. The other two organizations exhibited characteristics of standard practice that only emphasizes the recovery aspect of business continuity management(BCM), while paying less attention to establishing resilient cultures and embedding BCM. The findings reveal that the ability to recover following major incidents can be improved by embedding BCM in the culture of the organization and by making BCM an enterprise-wide process. This is one of few meticulous studies that have been undertaken in the Middle East and the first in Jordan to investigate the extent to which service organizations focus on embedding BCM in the organizational culture.展开更多
文摘Considering the complexity of the networks and the need for telecommunication operators （Telco） to present innovations to their clients, the quickest possible, one of the solutions for this complexity could be to centralize its configuration. Thus the SDN （software-defmed networking） concept may be an important solution. This paper suggests the implementation of a tool to support the development and testing of networks and services before they are put into production. The use of a tool that simplifies the configuration of a network service makes the networks and services to be less susceptible to errors and failures by those who set them up, thus allowing telecom operators, among others, to be able to create new services, improve the monitorization of their human resources and, above all, improve their fmancial results. In the end, success will be achieved because with a simple interaction and basic knowledge we are able to manage network services.
文摘This article investigates the extent to which Jordanian service organizations seek to establish continuity culture through testing, training, and updating of their business continuity plans. A survey strategy was adopted in this research. Primary and secondary data were used.Semistructured interviews were conducted with five senior managers from five large Jordanian service organizations registered with the Amman Stock Exchange. The selection of organizations was made on the basis of simple random sampling. Interviews targeted the headquarters only in order to obtain a homogenous sample. Three out of five organizations could be regarded as crisis prepared and have better chances for recovery. The other two organizations exhibited characteristics of standard practice that only emphasizes the recovery aspect of business continuity management(BCM), while paying less attention to establishing resilient cultures and embedding BCM. The findings reveal that the ability to recover following major incidents can be improved by embedding BCM in the culture of the organization and by making BCM an enterprise-wide process. This is one of few meticulous studies that have been undertaken in the Middle East and the first in Jordan to investigate the extent to which service organizations focus on embedding BCM in the organizational culture.
