This paper proposes that organizational performance improvement could be achieved through improving the relationship between suppliers and customers. Accordingly, the paper proposes that performance could be improved ...This paper proposes that organizational performance improvement could be achieved through improving the relationship between suppliers and customers. Accordingly, the paper proposes that performance could be improved by properly managing differences （gaps） that are usually found between customers＇ expectations and of suppliers perception with respect to services delivered. The paper also proposes that gaps in the relationship between customers and suppliers could be analyzed using mapping techniques. The paper points to the possibility of finding perception gaps and expectation gaps in the interrelated value attributes of goods and/or services; namely quality, cost, and time of delivery of goods or services to customers. In addition, the paper suggests that those gaps may impact on the performance from the perspectives of quality, cost, and speed of delivery of the service. It is envisaged that this research could assist management in controlling cost and avoid wastage and improve organizational performance.展开更多
Information technologies play an important role in many business areas. One of these areas is hotel information system. Many operations, such as check-in, check-out, and food and beverage, are performed owing to infor...Information technologies play an important role in many business areas. One of these areas is hotel information system. Many operations, such as check-in, check-out, and food and beverage, are performed owing to information technologies. Package programs are used for managing hotel operations. Software provides reporting, filtering, remote accessing, and cost control services which are important key parameters of decision-making processes of hotel managers. Cost control is one of the most important operations in hotel management. Cost control service of package programs assists managers in monitoring overall cost and computing each department＇s partial cost and serves information to the different departments of hotels using information technologies. Cost control is important in the departments which are profitable in a hotel. Food and beverage is one of these profitable departments, which is the second profitable department in hotels. It makes profit between mostly 20% and 40%. This research aims to understand effects of information technologies during decision-making processes. The sample of study is food and beverage managers in five-star hotels in Istanbul. Questionnaire was applied to 45 participants.展开更多
Motion controller plays a dominant role in motion control system. With the progress and improvement of motion control technology, the research and application of open, high-performance, low-cost and universal embedded...Motion controller plays a dominant role in motion control system. With the progress and improvement of motion control technology, the research and application of open, high-performance, low-cost and universal embedded motion controller becomes the necessity of the market. The major objective of the paper is to establish the basic software and hardware platform of a high-performance, low-cost and universal embedded motion controller and study the application. And the paper proposes the idea of developing a low-cost and economic touchscreen motion controller, which provides valuable reference for the relevant research and development in China.展开更多
文摘This paper proposes that organizational performance improvement could be achieved through improving the relationship between suppliers and customers. Accordingly, the paper proposes that performance could be improved by properly managing differences （gaps） that are usually found between customers＇ expectations and of suppliers perception with respect to services delivered. The paper also proposes that gaps in the relationship between customers and suppliers could be analyzed using mapping techniques. The paper points to the possibility of finding perception gaps and expectation gaps in the interrelated value attributes of goods and/or services; namely quality, cost, and time of delivery of goods or services to customers. In addition, the paper suggests that those gaps may impact on the performance from the perspectives of quality, cost, and speed of delivery of the service. It is envisaged that this research could assist management in controlling cost and avoid wastage and improve organizational performance.
文摘Information technologies play an important role in many business areas. One of these areas is hotel information system. Many operations, such as check-in, check-out, and food and beverage, are performed owing to information technologies. Package programs are used for managing hotel operations. Software provides reporting, filtering, remote accessing, and cost control services which are important key parameters of decision-making processes of hotel managers. Cost control is one of the most important operations in hotel management. Cost control service of package programs assists managers in monitoring overall cost and computing each department＇s partial cost and serves information to the different departments of hotels using information technologies. Cost control is important in the departments which are profitable in a hotel. Food and beverage is one of these profitable departments, which is the second profitable department in hotels. It makes profit between mostly 20% and 40%. This research aims to understand effects of information technologies during decision-making processes. The sample of study is food and beverage managers in five-star hotels in Istanbul. Questionnaire was applied to 45 participants.
文摘Motion controller plays a dominant role in motion control system. With the progress and improvement of motion control technology, the research and application of open, high-performance, low-cost and universal embedded motion controller becomes the necessity of the market. The major objective of the paper is to establish the basic software and hardware platform of a high-performance, low-cost and universal embedded motion controller and study the application. And the paper proposes the idea of developing a low-cost and economic touchscreen motion controller, which provides valuable reference for the relevant research and development in China.
