The evolution of interuet within last years and continuous advances in electronic commerce and communication provide exciting opportunities to implement powerful framework of resources, tools and applications that rev...The evolution of interuet within last years and continuous advances in electronic commerce and communication provide exciting opportunities to implement powerful framework of resources, tools and applications that revolutionize way in which healthcare institutions interact with their patients, as well as deliver and manage medical services. Internet-based healthcare is application of information and communication technologies across the whole range of healthcare functions. It covers everything from electronic prescriptions and computerized medical records to the use of new systems and services that cut waiting times and reduces data errors. Development and implementation of web-enabled communication, patient services and other e-health initiatives are increasingly important to maintaining competitive advantage and to compete for market share. More importantly, value added for patients by facilitating access to information and resources is expected to improve quality of services, speed of treatment and potentially to rationalize management of administrative processes. However, introductions of such e-healthcare services into market can be successful on condition that customers will recognize all these advantages and have trust in organizations provide theses e-services. In this paper authors will concentrate on customer trust as key factor determining success of e-healthcare. The purpose of this study will determine character and power of trust placed by customers in e-healthcare, and to identify factors influencing customers trust to e-healthcare. Authors have ventured thesis that customer trust to e-healthcare is high as consequence of even higher customer satisfaction with traditional healthcare services and great customer trust in traditional healthcare institutions.展开更多
Strategic planning is one of the most important management tools for organizational decision making. The nuclear area represents a segment of energy production used by many countries in America, Europe and Asia. It is...Strategic planning is one of the most important management tools for organizational decision making. The nuclear area represents a segment of energy production used by many countries in America, Europe and Asia. It is known that in the future nuclear energy can be a major exit to the global energy crisis. The aim of this research was to use the BSC （Balanced Scorecard） as a strategic tool for decision making in a teaching and research institution of the nuclear area--IPEN （Nuclear and Energy Research Institute）, located in the city of Sao Paulo, which belongs to the CNEN （National Nuclear Energy Commission） in Brazil. The methodology used in this academic doctoral study was a case study, which considered the period of research from December 2012 to December 2015. The main results expected from this case study are： the improvement of information flow, the view, the increased visibility of an organization providing education and especially research in relation to published works, increased interaction among IPEN and the main global research institutes and centers, increasing academic production of technical articles, indicator improvement, improving the monitoring of management actions, among others. Given the expected results one can conclude that this study will be of great value to the IPEN and also for the Brazilian energy sector, as it will allow and contribute to the dissemination and demystification of nuclear power as an energy source of mankind, its peaceful applications and for the management activity of knowledge and innovation production in the nuclear area of IPEN.展开更多
文摘The evolution of interuet within last years and continuous advances in electronic commerce and communication provide exciting opportunities to implement powerful framework of resources, tools and applications that revolutionize way in which healthcare institutions interact with their patients, as well as deliver and manage medical services. Internet-based healthcare is application of information and communication technologies across the whole range of healthcare functions. It covers everything from electronic prescriptions and computerized medical records to the use of new systems and services that cut waiting times and reduces data errors. Development and implementation of web-enabled communication, patient services and other e-health initiatives are increasingly important to maintaining competitive advantage and to compete for market share. More importantly, value added for patients by facilitating access to information and resources is expected to improve quality of services, speed of treatment and potentially to rationalize management of administrative processes. However, introductions of such e-healthcare services into market can be successful on condition that customers will recognize all these advantages and have trust in organizations provide theses e-services. In this paper authors will concentrate on customer trust as key factor determining success of e-healthcare. The purpose of this study will determine character and power of trust placed by customers in e-healthcare, and to identify factors influencing customers trust to e-healthcare. Authors have ventured thesis that customer trust to e-healthcare is high as consequence of even higher customer satisfaction with traditional healthcare services and great customer trust in traditional healthcare institutions.
文摘Strategic planning is one of the most important management tools for organizational decision making. The nuclear area represents a segment of energy production used by many countries in America, Europe and Asia. It is known that in the future nuclear energy can be a major exit to the global energy crisis. The aim of this research was to use the BSC （Balanced Scorecard） as a strategic tool for decision making in a teaching and research institution of the nuclear area--IPEN （Nuclear and Energy Research Institute）, located in the city of Sao Paulo, which belongs to the CNEN （National Nuclear Energy Commission） in Brazil. The methodology used in this academic doctoral study was a case study, which considered the period of research from December 2012 to December 2015. The main results expected from this case study are： the improvement of information flow, the view, the increased visibility of an organization providing education and especially research in relation to published works, increased interaction among IPEN and the main global research institutes and centers, increasing academic production of technical articles, indicator improvement, improving the monitoring of management actions, among others. Given the expected results one can conclude that this study will be of great value to the IPEN and also for the Brazilian energy sector, as it will allow and contribute to the dissemination and demystification of nuclear power as an energy source of mankind, its peaceful applications and for the management activity of knowledge and innovation production in the nuclear area of IPEN.
