Based on the general design principles and index analyses of Customer Satisfaction Index(CSI),this paper describes the CSI index design and CSI system of Internet information services in detail,and introduces several ...Based on the general design principles and index analyses of Customer Satisfaction Index(CSI),this paper describes the CSI index design and CSI system of Internet information services in detail,and introduces several methods of how to determine the weights of CSI indexes of Internet information展开更多
文摘Based on the general design principles and index analyses of Customer Satisfaction Index(CSI),this paper describes the CSI index design and CSI system of Internet information services in detail,and introduces several methods of how to determine the weights of CSI indexes of Internet information