Technology-assisted, multi-party involved, non-face-to-face communication will become more prevail than interpersonal communication, and will play more important role in intercultural communication. Conflicts, complai...Technology-assisted, multi-party involved, non-face-to-face communication will become more prevail than interpersonal communication, and will play more important role in intercultural communication. Conflicts, complaints rise, how to balance all different positioned parties, how to advance the case will be of referential value to the cases coming later. AC at the center of multi-lateral communication acted timely and appropriately to have managed the complaints and facilitated communication. As an international traveling assistance and insurance company, Assist Card provides medical assistance from its direct and indirect medical service providers around the world to its cardholders. The role AC plays in connecting its cardholders and both its direct and indirect medical service providers is crucial and dominating. This is a case study of how did AC especially AC China act to facilitate the dialogue between Maria, the patient and Hengyang HP, the problem of AC intragroup communication, how did the in-group intimacy help AC trust hospital, defend for it, while believe it was Maria who should be more intercultural sensitive. Participant observation is another research method. Dialectical approach was used to analyze intercultural sensitivity responsibility.展开更多
文摘Technology-assisted, multi-party involved, non-face-to-face communication will become more prevail than interpersonal communication, and will play more important role in intercultural communication. Conflicts, complaints rise, how to balance all different positioned parties, how to advance the case will be of referential value to the cases coming later. AC at the center of multi-lateral communication acted timely and appropriately to have managed the complaints and facilitated communication. As an international traveling assistance and insurance company, Assist Card provides medical assistance from its direct and indirect medical service providers around the world to its cardholders. The role AC plays in connecting its cardholders and both its direct and indirect medical service providers is crucial and dominating. This is a case study of how did AC especially AC China act to facilitate the dialogue between Maria, the patient and Hengyang HP, the problem of AC intragroup communication, how did the in-group intimacy help AC trust hospital, defend for it, while believe it was Maria who should be more intercultural sensitive. Participant observation is another research method. Dialectical approach was used to analyze intercultural sensitivity responsibility.
