Similar to the software industry there are different models for the development,testing and management of services described in literature.The authors of this paper discuss the term of agility,show the boundaries of t...Similar to the software industry there are different models for the development,testing and management of services described in literature.The authors of this paper discuss the term of agility,show the boundaries of the Service Engineering proceedings described in literature,show how organizations are in permanent change and development and how this will influence the Service Engineering processes.Furthermore a theoretical design of an agile method for Service Engineering is presented.展开更多
To illustrate how firms and customers co-create value in business to business （B2B） e-commerce, an integrated value co-creation model is proposed based on information systems （IS） application capabilities from the...To illustrate how firms and customers co-create value in business to business （B2B） e-commerce, an integrated value co-creation model is proposed based on information systems （IS） application capabilities from the relational view. IS application capabilities, relational assets, customer agility and relational value are constructed and tested by empirical analysis. The empirical research tests and verifies the mediating effect of customer agility, and the interactions of IS application capabilities and relational assets, as well as their effect on relational value. This model expands the research framework of value co-creation in service dominant logic, and reveals the mechanism of how f＇n＇ms and customers co-create value in B2B e-commerce based on IS application capabilities, which provides the basis for further theory development and a practice guide.展开更多
文摘Similar to the software industry there are different models for the development,testing and management of services described in literature.The authors of this paper discuss the term of agility,show the boundaries of the Service Engineering proceedings described in literature,show how organizations are in permanent change and development and how this will influence the Service Engineering processes.Furthermore a theoretical design of an agile method for Service Engineering is presented.
基金The National Science&Technology Pillar Program of China(No.2012BAH29F01)the Innovation Project for Postgraduate Education of Jiangsu Province(No.3214003911)
文摘To illustrate how firms and customers co-create value in business to business （B2B） e-commerce, an integrated value co-creation model is proposed based on information systems （IS） application capabilities from the relational view. IS application capabilities, relational assets, customer agility and relational value are constructed and tested by empirical analysis. The empirical research tests and verifies the mediating effect of customer agility, and the interactions of IS application capabilities and relational assets, as well as their effect on relational value. This model expands the research framework of value co-creation in service dominant logic, and reveals the mechanism of how f＇n＇ms and customers co-create value in B2B e-commerce based on IS application capabilities, which provides the basis for further theory development and a practice guide.
