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建立服务规范培训体系 打造窗口服务品牌 被引量:3
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作者 洪灵 李穗华 《中医药管理杂志》 2009年第2期158-159,共2页
为了建立窗口文员服务规范培训体系及管理体系,完善相关制度,文章阐述了通过医院文化、服务理念的培训,制定门诊窗口服务规范,落实服务规范考核制度,让文员服务团队成为医院服务窗口形象的代言人。从而使窗口服务品牌可以通过规范的培... 为了建立窗口文员服务规范培训体系及管理体系,完善相关制度,文章阐述了通过医院文化、服务理念的培训,制定门诊窗口服务规范,落实服务规范考核制度,让文员服务团队成为医院服务窗口形象的代言人。从而使窗口服务品牌可以通过规范的培训打造而成。 展开更多
关键词 文员管理 服务规范培训 服务质量
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Laryngo-tracheobronchial Amyloidosis:a Case Report and Review of Literature 被引量:5
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作者 Jing-xia Wang Shan Yang +3 位作者 Hai-hong Chen Qin-ying Wang Yu-yu Lu Li-li Jiang 《Chinese Medical Sciences Journal》 CAS CSCD 2014年第1期48-50,共3页
AMYLOIDOSIS is a benign process which can have systemic involvement. Though larynx is the common site of localized amyloidosis in the head and neck region,I it was seldom reported with heterochronous implication of bi... AMYLOIDOSIS is a benign process which can have systemic involvement. Though larynx is the common site of localized amyloidosis in the head and neck region,I it was seldom reported with heterochronous implication of bilateral ventricles. Here we report a case of laryngeal amyloidosis heterochronously localized at bilateral ventricles with tracheobronchial involvement. Combined with our experience we reviewed the literature, and discuss the pertinent managements of this condition. 展开更多
关键词 LARYNX TRACHEOBRONCHUS AMYLOIDOSIS
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Challenge and Revelation Massive Open Online Course Brings to the British and American Literature Teaching 被引量:1
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作者 XU Li-mei TONG Li-jun 《Sino-US English Teaching》 2015年第10期806-810,共5页
Massive Open Online Course (MOOC) has many characteristics, such as mass, openness, and online learning, which can effectively make up for the problem &shortage of teachers in the college English teaching. But, the... Massive Open Online Course (MOOC) has many characteristics, such as mass, openness, and online learning, which can effectively make up for the problem &shortage of teachers in the college English teaching. But, there is also a challenge to introduce MOOC to the college English teaching. This paper analyzes the challenge and revelation MOOC brings to college English teaching combined with the characteristics of MOOC, and points out that the role of teachers, students, and managers should be changed under the background of MOOC. 展开更多
关键词 MOOC college English teaching challenge and revelation
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Key Account: The Negotiating Process
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作者 PhilippeCoffre 《Chinese Business Review》 2018年第4期155-167,共13页
This research plans to evaluate the changes and evolutions from the real world of key account management compared to literature review: How decisions are taken, what processes help to be successful on tenders, how to... This research plans to evaluate the changes and evolutions from the real world of key account management compared to literature review: How decisions are taken, what processes help to be successful on tenders, how to cooperate on a world basis, what methods facilitate conclusions. This work looks for a measure of evolution and changes during a negotiation process by KAM compared to existing literature research. Key account negotiators take strategic dimensions into account when starting a negotiation process. They measure the cost of negotiations, help their clients to position themselves properly, and develop partnerships. In general, researchers are more interested in organization and clients than in integrated processes. The process analysis is built on an in-depth analysis of Key Account Management (KAM) on three matters: an in-depth interview of 20 Key Account Managers from such companies as Air Liquide, Matra, Alcatel, GEC Alstom, Bull, EADS, PPG, an advertising agency and Omnicom on prospecting, partnerships, client’s effectiveness optimization, client’s qualification, lobbies, networks, international accounts. This research shows how KAM faces complex situations, how training and monitoring bring solutions to difficult situations, how information is managed through transparency relationships, TV shows, press media, information from shows and fairs, competitors evaluation. This work conceptualizes the KAM negotiation process and permits to managers to identify the different negotiation steps from their numerous mutual professional witnesses. The number of companies could have been larger, but we interviewed each salesperson in depth. Future work on key account salespeople should consider the following subjects: influence of KAM on tenders. Which ethical steps KAM can take with client companies to improve results. Innovation perception by clients is as a tool for success. 展开更多
关键词 key accounts salespersons purchasers sales effectiveness international accounts
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Individual and Environmental Factors Affecting Telework Acceptance in Chinese Organizations
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作者 Huanjie Luo 《International English Education Research》 2014年第12期74-82,共9页
Adoption of telework in Chinese organizations is still uncommon in spite of enough penetration of ICTs into working environment. In order to explore factors that hinder telework adoption in China, this study addresses... Adoption of telework in Chinese organizations is still uncommon in spite of enough penetration of ICTs into working environment. In order to explore factors that hinder telework adoption in China, this study addresses which individual or environmental factors affect people's decision to adopt telework and especially focus on the perception of and attitude toward telework (lllegems et al. 2001) as one of the key factors for telework implementation. By identifying variables that may have an impact on the attitude towards telework acceptance based on the literature reviews, the author collected the data of employees/managers from Chinese organizations through the online survey in 2014. The analyses show that there is statistically significant difference in attitude between men and women, employees and managers, and different marital status and commuting time groups. The findings suggest that China-specific cultural and environmental factors impede the adoption and/or acceptance oftelework. 展开更多
关键词 China ATTITUDE ACCEPTANCE demographics CULTURE
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