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提高矿区专用铁路旅客运输服务质量问题的探讨
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作者 米淑敏 《黑龙江交通科技》 2017年第1期167-169,共3页
运用SERVQUAL评价方法,分析找出平煤专用铁路客运在服务质量方面存在的主要问题,提出针对性措施,通过改进服务质量,提升专用铁路客运竞争力。
关键词 专用铁路旅客运 服务质量 SERVQUAL评价 改进措施
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空港
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《风光》 2008年第11期34-34,共1页
昆明机场执行冬春季航班计划自10月26日开始执行2008/09年冬春季航班计划以来。
关键词 昆明机场 航班计划 云南机场集团 国内航线 三标一体 目视助航设施 地面服务 机坪 保山机场 旅客运
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Walking Access Distance of Metro Passengers and Relationship with Demographic Characteristics: A Case Study of Nanjing Metro 被引量:1
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作者 HE Jinliao ZHANG Ruozhu +1 位作者 HUANG Xianjin XI Guangliang 《Chinese Geographical Science》 SCIE CSCD 2018年第4期612-623,共12页
In the metropolises of China, the metro plays an increasingly important role in commuting because of its efficiency, affordability, and cleanliness. This paper attempts to explore the relationship between walking acce... In the metropolises of China, the metro plays an increasingly important role in commuting because of its efficiency, affordability, and cleanliness. This paper attempts to explore the relationship between walking access distance to metro stations and the demographic characteristics of passengers, such as age, monthly income, travel frequency, gender, and travel purpose, as well as the influence of the urban context. Nanjing Metro Line 2 is selected as the case study. By using different methods such as a questionnaire survey, spatial decay function, analysis of covariance(ANOVA), network analysis of routes, and K-means cluster analysis, it is suggested that demographic characteristics have a significant impact on the pedestrian walking distance, with the exception of gender. Furthermore, the paper finds a spatial decay effect in walking access distance, the decay rate of which, however, varies across stations. Terminal stations have a larger pedestrian catchment area than in regular and exchange stations. Moreover, the passengers of Nanjing Metro Line 2 can be classified into six groups according to their demographic characteristics, among which education and occupation are vital indicators in determining their willingness to walk to the stations. Middle-class passengers have a higher dependence on the metro and tend to walk longer than other groups do. This study provides an important reference for planners and transport sectors to optimize land-use and transport infrastructures. 展开更多
关键词 METRO traveling mode walking access distance pedestrian catchment area China
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Airport Passenger Personalized Service System in Era of Big Data
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作者 CHEN Jianjun ZHANG Xu 《International English Education Research》 2016年第6期20-22,共3页
With the continuous growth of civil aviation passenger traffic, airlines and airports must constantly improve the level of operation and management, in order to meet the high quality and the high level of passenger de... With the continuous growth of civil aviation passenger traffic, airlines and airports must constantly improve the level of operation and management, in order to meet the high quality and the high level of passenger demand for personalized service. This paper puts forward that the airport passenger personalized service system in the era of big data, which can achieve high precision indoor and outdoor positioning seamless switch through using the integration of GPS and Beacon technology. Personalized service client for mobile intelligent terminal was developed to provide more convenient, efficient, dynamic and personalized airport information service for airport passenger. 展开更多
关键词 Airport. Passenger Beacon. Personalized Service
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Evaluation and Promotion Model of Tourist Satisfaction in Ice and Snow Tourism Destinations 被引量:7
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作者 CHEN Xiangyu XU Shiyi +2 位作者 TANG Chengcai FAN Zhijia XIAO Xiaoyue 《Journal of Resources and Ecology》 CSCD 2022年第4期635-645,共11页
The successful bid for the Beijing Winter Olympics has brought historic opportunities for the development of ice and snow tourism in China.An index system for the evaluation of tourist satisfaction in ice and snow tou... The successful bid for the Beijing Winter Olympics has brought historic opportunities for the development of ice and snow tourism in China.An index system for the evaluation of tourist satisfaction in ice and snow tourism destinations was constructed from the target layer-factor layer-index layer approach in this paper.Taking tourists with ice and snow tourism experience as the research object,and integrating a questionnaire survey and the Importance-Performance Analysis(IPA)method,a total of 840 valid questionnaires were collected to assess the satisfaction of tourists in snow and ice tourism destinations,and the promotion model of tourist satisfaction in ice and snow tourism destinations was put forward.This process led to three main results.(1)Ice and snow tourists in China are characterized as young and better-educated,with college students aged 19 to 25 as the main consumer group.More than 70%of ice and snow tourists are pretty satisfied with the current development of ice and snow destinations in China,and are willing to participate again.(2)Other than“ice and snow souvenirs”,tourists’perceptions of importance are all higher than the level of perceived satisfaction,and the importance values of the 13 indicators including“Scenic spot security”and“Diversity of ice and snow entertainment and sports”are especially high,showing that tourists have high expectations and demands of the destinations.However,the perceived satisfaction level of tourists for all indexes is generally low,mostly at the general satisfaction level,indicating that ice and snow tourism destinations have only partially met the demands of ice and snow tourists,and there is still much room for improvement.(3)After IPA analysis,five suggestions for improving the satisfaction of tourists in ice and snow tourism destinations were put forward,including diversification of the tourism business model,construction of tourism facilities,a market diversified cultivation model,a humanized mode of tourism service and a refined management model.The results of this study will help to enrich the theory of ice and snow tourist satisfaction and promote the high-quality development of China's ice and snow tourism in the post-Winter Olympics era. 展开更多
关键词 ice and snow tourism tourist satisfaction ice and snow sports tourism destinations Beijing Winter Olympic Games high-quality development
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