This article investigates the extent to which Jordanian service organizations seek to establish continuity culture through testing, training, and updating of their business continuity plans. A survey strategy was adop...This article investigates the extent to which Jordanian service organizations seek to establish continuity culture through testing, training, and updating of their business continuity plans. A survey strategy was adopted in this research. Primary and secondary data were used.Semistructured interviews were conducted with five senior managers from five large Jordanian service organizations registered with the Amman Stock Exchange. The selection of organizations was made on the basis of simple random sampling. Interviews targeted the headquarters only in order to obtain a homogenous sample. Three out of five organizations could be regarded as crisis prepared and have better chances for recovery. The other two organizations exhibited characteristics of standard practice that only emphasizes the recovery aspect of business continuity management(BCM), while paying less attention to establishing resilient cultures and embedding BCM. The findings reveal that the ability to recover following major incidents can be improved by embedding BCM in the culture of the organization and by making BCM an enterprise-wide process. This is one of few meticulous studies that have been undertaken in the Middle East and the first in Jordan to investigate the extent to which service organizations focus on embedding BCM in the organizational culture.展开更多
The Internet and information technology have fundamentally changed the inefficient and non-tradable nature of the service industry and greatly strengthened the impetus for services globalization.In the Internet age,th...The Internet and information technology have fundamentally changed the inefficient and non-tradable nature of the service industry and greatly strengthened the impetus for services globalization.In the Internet age,the accelerating globalization of services is irreversible.In the course of this process,China will enjoy advantages in terms of development stage,market scale,business models,Internet and digital technology applications and degree of openness,all of which will give it greater competitiveness.An analysis of cultural and sports industries indicates that the opening up of large countries’cultural markets will increase the international influence of their cultural factors.展开更多
文摘This article investigates the extent to which Jordanian service organizations seek to establish continuity culture through testing, training, and updating of their business continuity plans. A survey strategy was adopted in this research. Primary and secondary data were used.Semistructured interviews were conducted with five senior managers from five large Jordanian service organizations registered with the Amman Stock Exchange. The selection of organizations was made on the basis of simple random sampling. Interviews targeted the headquarters only in order to obtain a homogenous sample. Three out of five organizations could be regarded as crisis prepared and have better chances for recovery. The other two organizations exhibited characteristics of standard practice that only emphasizes the recovery aspect of business continuity management(BCM), while paying less attention to establishing resilient cultures and embedding BCM. The findings reveal that the ability to recover following major incidents can be improved by embedding BCM in the culture of the organization and by making BCM an enterprise-wide process. This is one of few meticulous studies that have been undertaken in the Middle East and the first in Jordan to investigate the extent to which service organizations focus on embedding BCM in the organizational culture.
基金This paper is a phased result of the major commissioned project of the National Social Science Fund of China,“Research on Ways to Enhance the Global Influence of Chinese Culture in the Internet and Digital Age”(18ZDA341).
文摘The Internet and information technology have fundamentally changed the inefficient and non-tradable nature of the service industry and greatly strengthened the impetus for services globalization.In the Internet age,the accelerating globalization of services is irreversible.In the course of this process,China will enjoy advantages in terms of development stage,market scale,business models,Internet and digital technology applications and degree of openness,all of which will give it greater competitiveness.An analysis of cultural and sports industries indicates that the opening up of large countries’cultural markets will increase the international influence of their cultural factors.
