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做好患者满意度调查 完善医院服务改进体系 被引量:7
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作者 阎友芬 郑水平 刘飞 《吉林医学》 CAS 2007年第9期1114-1115,共2页
目的:做好对患者的满意度调查,不断了解患者的需求和服务中存在的问题,进一步完善和改进医院的服务质量。方法:自2004年10月以来,每月由专人对门诊及住院患者进行满意度调查,对调查结果向全院通报,对存在的问题经服务改进领导小组讨论,... 目的:做好对患者的满意度调查,不断了解患者的需求和服务中存在的问题,进一步完善和改进医院的服务质量。方法:自2004年10月以来,每月由专人对门诊及住院患者进行满意度调查,对调查结果向全院通报,对存在的问题经服务改进领导小组讨论,要求各相关科室及时改进。结果:患者的满意度不断提高,服务质量得到了明显改善。结论:医院不仅要重视对患者的满意度调查,更要建立健全和不断完善服务改进体系。 展开更多
关键词 满意度调查 完善 服务改进体系
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患者满意度调查也因'与时俱进'现代化
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作者 李达理 《医学信息(医学与计算机应用)》 2014年第36期4-4,共1页
通过对住院患者满意度的调查分析,了解到医院的住院医疗服务状况和住院患者的满意度情况,总结出影响住院患者满意度的主要因素为医疗质量、医疗服务、医疗费用和就医环境,并用相关和回归方法分析了各个项目对总满意度的影响,认为提高住... 通过对住院患者满意度的调查分析,了解到医院的住院医疗服务状况和住院患者的满意度情况,总结出影响住院患者满意度的主要因素为医疗质量、医疗服务、医疗费用和就医环境,并用相关和回归方法分析了各个项目对总满意度的影响,认为提高住院患者满意度应主要从提高医疗质量和医疗服务入手,并针对反映的问题提出了建议与对策,做到'与时俱进'。 展开更多
关键词 满意度调查 服务改进体系
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Explore the Practice and Application of Nursing Safety and Quality Management
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作者 MaXiuFen Hanqingling Zhoulichun Huying 《International English Education Research》 2014年第2期101-105,共5页
Objective: Explore the practice and application of safety care management and quality management at work. Methods: Establish and improve the nursing management system, safety assurance and quality improvement throug... Objective: Explore the practice and application of safety care management and quality management at work. Methods: Establish and improve the nursing management system, safety assurance and quality improvement through the development of clinical nursing assessment standards, supervision, inspection and evaluation of the hospital based nursing quality management to ensure the compliance of the basic quality indicators; raised the nursing quality,to improve with the basic pattern, we prefer both the long and short-term goals, implement and guide the nursing quality, to improve project implementation, quality management training and assessment. Results: Through the implementation of the management of nursing safety and nursing quality, hospital comprehensive nursing quality and service satisfaction has increased significantly. Conclusion: Implementation of nursing safety management and nursing quality management, which ensure the nursing quality of hospital-wide surveillance, improvement and implementation of nursing quality and service satisfaction improved to play a positive role in promoting. Through increased management, nursing quality management more standardized and institutionalized procedures, and enhanced the quality of nurses' awareness and sense of competition, play an enhanced role in the promotion of the service concept of "patient-centered", improve the nursing comprehensive quality, and create a safe and comfortable medical and rehabilitation environment. 展开更多
关键词 nursing safety nursing quality nursing management.
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