高职院校图书馆智慧服务质量评价指标体系构建研究

智慧服务是智慧图书馆的重要组成部分,图书馆智慧服务建设成为高校图书馆的发展方向和追求目标。提升图书馆智慧服务质量需要构建一套科学的评价指标体系。文章在明晰高职院校图书馆智慧服务质量评价指标体系构建基础、目标及原则的基础上,通过高校图书馆智慧服务质量研究文献回顾,结合信息生态论理论和高职院校的实际,从智慧服务精度、智慧服务效度、智慧服务发展度3个方面构建评价体系。这一体系既考虑到普通高校的共性,又兼顾高职院校的特性。

The Establishment of Measurement Model and Implementation Strategy for Service Productivity

As a key factor of economic growth, productivity has been valued in the academic community. Today, with the rapid development of service industry, the research for service productivity has also attracted wide attention. However, in the service industry, because of its own characteristics and properties, measurement of service productivity could not apply for the traditional productivity measurement methods simply. This research first has put out the constitution model of service productivity, and thus put out the measurement model of service productivity. And explains that service productivity is a function which contains internal efficiency, external efficiency, and capacity efficiency. In service productivity, external efficiency is the key one, internal efficie and capacity efficiency should also be given considerations. Eventually, the strategy of implementing measurement of service productivity have been proposed ncy the