An Outpatient Department is the first point of contact with the hospital, and good Doctor-Patient communication would improve the service quality of the hospital, so it is important to construct a harmonious Doctor-Pa...An Outpatient Department is the first point of contact with the hospital, and good Doctor-Patient communication would improve the service quality of the hospital, so it is important to construct a harmonious Doctor-Patient relationship. This article, from the perspective of psychology, investigates into the common psychological factors which affect the Doctor-Patient communication, the appearance of the communication problem, and make suggestions on possible solutions accordingly.展开更多
In the service economic age, the hotel service becomes the focus among the hotel. The competition among the hotels is fierce day by day. So, the requirement to the service quality of the guests becomes higher and high...In the service economic age, the hotel service becomes the focus among the hotel. The competition among the hotels is fierce day by day. So, the requirement to the service quality of the guests becomes higher and higher. The service quality of the hotel reflects the comprehensive quality of the hotel management. If a hotel wants to make guests be satisfied, it must pay its best effort.In this paper, the concept and significance of quality management in food and beverage service was first elaborated, and then methods of quality control at different phases are discussed in detail. Finally, some strategies for quality control in food and beverage service are put forward.展开更多
The modem distance education along with one new educational mode that the development of enterprise group has, it takes the modem distance education as the principal means that, imparts and studies independently throu...The modem distance education along with one new educational mode that the development of enterprise group has, it takes the modem distance education as the principal means that, imparts and studies independently through the correspondence course and other educational modes, can effectively take advantage of the educational resources. In the era of knowledge economy, the high-quality and perfect educational system is the biggest resources. But the educational quality has decided the altitude of education. But the research distance learning service enhances the student degree of satisfaction and promotion service level to have the high research value regarding the distance learning organization. Based on our country modem distance education development level, should be centered on improving the grade of service, strengthens the teaching service concept that realizes multi-resource sharing the strategic concept.展开更多
文摘An Outpatient Department is the first point of contact with the hospital, and good Doctor-Patient communication would improve the service quality of the hospital, so it is important to construct a harmonious Doctor-Patient relationship. This article, from the perspective of psychology, investigates into the common psychological factors which affect the Doctor-Patient communication, the appearance of the communication problem, and make suggestions on possible solutions accordingly.
文摘In the service economic age, the hotel service becomes the focus among the hotel. The competition among the hotels is fierce day by day. So, the requirement to the service quality of the guests becomes higher and higher. The service quality of the hotel reflects the comprehensive quality of the hotel management. If a hotel wants to make guests be satisfied, it must pay its best effort.In this paper, the concept and significance of quality management in food and beverage service was first elaborated, and then methods of quality control at different phases are discussed in detail. Finally, some strategies for quality control in food and beverage service are put forward.
文摘The modem distance education along with one new educational mode that the development of enterprise group has, it takes the modem distance education as the principal means that, imparts and studies independently through the correspondence course and other educational modes, can effectively take advantage of the educational resources. In the era of knowledge economy, the high-quality and perfect educational system is the biggest resources. But the educational quality has decided the altitude of education. But the research distance learning service enhances the student degree of satisfaction and promotion service level to have the high research value regarding the distance learning organization. Based on our country modem distance education development level, should be centered on improving the grade of service, strengthens the teaching service concept that realizes multi-resource sharing the strategic concept.
