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高等教育服务质量控制链研究 被引量:13
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作者 胡子祥 《理工高教研究》 2004年第1期35-38,共4页
服务质量管理是当今高等教育管理的核心问题。重新诠释高等教育质量的概念 ,分析高等教育服务质量控制系统及其外部和内部服务质量控制链 。
关键词 高等教育 服务质量管理 教育管理 服务质量控制系统 质量信息反馈 教育模式
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饭店服务质量问题的成因及控制 被引量:15
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作者 胡波 《重庆工商大学学报(西部经济论坛)》 2003年第6期103-106,109,共5页
笔者简述了目前我国饭店业在服务质量方面存在的主要问题,并以饭店服务质量的唯一衡量标准——客人的满意度为出发点,深入分析饭店服务质量问题的成因,在此基础上提出了控制饭店服务质量问题的相应对策。
关键词 饭店业 服务质量管理 中国 技术性质量 服务时效性 顾客期望 服务质量控制系统 顾客满意度
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Quality of Service Improvement for High-Speed Railway Communications 被引量:1
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作者 ZHOU Yuzhe AI Bo 《China Communications》 SCIE CSCD 2014年第11期156-167,共12页
With the fast development of highspeed railways,a call for fulfilling the notion of communication at "anytime,anywhere" for high-speed train passengers in the Train Operating Control System is on the way.In ... With the fast development of highspeed railways,a call for fulfilling the notion of communication at "anytime,anywhere" for high-speed train passengers in the Train Operating Control System is on the way.In order to make a realization of that,new railway wireless communication networks are needed.The most promising one is the Long Term Evolution for Railway which will provide broadband access,fast handover,and reliable communication for high mobility users.However,with the increase of speed,the system is subjected to high bit error rate,Doppler frequency shift and handover failure just like other system does.This paper is trying to solve these problems by employing MIMO technique.Specifically,the goal is to provide higher data rate,higher reliability,less delay,and other relative quality of services for passengers.MIMO performance analysis,resource allocation,and access control for handover and various services in a two-hop model are proposed in this paper.Analytical results and simulation results show that the proposed model and schemes perform well in improving the system performances. 展开更多
关键词 high-speed railway QOS M1MO HANDOVER access control
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Dynamic data packing towards the optimization of QoC and QoS in networked control systems 被引量:5
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作者 KANG Yu ZHAO YunBo 《Science China(Technological Sciences)》 SCIE EI CAS CSCD 2016年第1期72-80,共9页
A class of networked control systems is investigated whose communication network is shared with other applications. The design objective for such a system setting is not only the optimization of the control performanc... A class of networked control systems is investigated whose communication network is shared with other applications. The design objective for such a system setting is not only the optimization of the control performance but also the efficient utilization of the communication resources. We observe that at a large time scale the data packet delay in the communication network is roughly varying piecewise constant, which is typically true for data networks like the Internet. Based on this observation, a dynamic data packing scheme is proposed within the recently developed packet-based control framework for networked control systems. As expected this proposed approach achieves a fine balance between the control performance and the communication utilization: the similar control performance can be obtained at dramatically reduced cost of the communication resources. Simulations illustrate the effectiveness of the proposed approach. 展开更多
关键词 networked control systems packet delay variation dynamic data packing quality of control quality of service
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